I was happy overall until...the last treatment for shrubs/trees I received. I noticed that two shrubs started to die and the grass below them died out.
I emailed TRUGREEN on their website and received no response. About two weeks later I responded to a customer service survey and relayed that I was not satisfied. A couple of days later I received a call apologizing and they said someone would come out. Approximately one week later a man came out.
After examining the shrub and grass, he advised me they would replant the grass but had to talk with his manager about the shrubs and have his manager get back to me. Well, three weeks later I haven't heard a thing. Weather is now too bad for anything to be done. I just received another customer service survey.
Too bad it won't let me give "no stars".
I will be looking for a different service come spring. Really Poor Service TRUGREEN!
Product or Service Mentioned: Trugreen Tree And Shrub Care.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Deliver product or service ordered.