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Customer service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Turnaround Time
Value for money

I contracted with Truegreen to do a program treatment for my property. They started the program in April with a treatment of lime.

This was done properly. The second treatment of chemicals for fertilizer and insect control was scheduled for March 9. The Technician came and sprayed less than one quarter of the front only of my property and left. He left a receipt in my mail box claiming that he did my entire property.

Not so according to my security cameras. It is obvious that they care nothing about the customers because when I brought this to their attention, they brushed it under the rug. I finally said that I did not want that technician on my property ever again and I requested my money back. The response from Truegreen was to refund my money minus the two applications.

I had to fight them to give me an additional credit for the application on which I was slighted.

Any credible company in my opinion would refund the entire paid in advance premium. Not so with Trugreen.

Product or Service Mentioned: Trugreen Lawn Service.

Reason of review: Poor customer service.

Monetary Loss: $556.

Preferred solution: Full refund.

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