Chicago, Illinois
Not resolved

Carl the manager does not care about his residential clients.After 2 weeks of saying my lawn was dead, the manager, Carl, finally came out.

He told me "to get a sprinkler system. We just put down some fertilizer and *** kill." If this is so, please change your advertisements to that only. Showing green grass is false advertisement as my lawn is bare. His tone and his office workers never wanted to help resolve the problem.

I needed to contact corporate to even get the remaining balance of my payment reimbursed. Do your research and ask questions of what they intend to do for your lawn before signing any paperwork. Please do yourself a favor and do not deal with Trugreen West Chicago or Batavia, Geneva, Wheaton, St.

Charles.These areas get the same service amateurs.

Review about: West Chicago Office Lawn Care.

Review #252644 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Trugreen?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Al Cannistraro
Clifton Park, New York, United States #598936

My lawn looked better before Trugreen's service.I made several calls which were totally ignored.

After that I withheld payment.To see the results after 2 seasons of TG service, see my video on

Wildwood, Florida, United States #371588

Indeed! I just found a lot of photos like this posted by irate T.G. customers on TruGreen's very own Facebook page!

I would never use them because of the damage that their fertilizers and it's run-off does to lakes and streams!

TruGreen Field Manager
Wildwood, Florida, United States #348916


This photograph looks to me like a sod job that never took hold to begin with.Probably due to lack of watering after the sod was put down.

Look closely at this picture, you can still see the seams from the individual sod pieces!:roll

#1 Green Thumb!
Wildwood, Florida, United States #329797

8) If you fertliize & water your lawn on a regular basis, and it still looks like the photgraph above with no improvement....Then the turfgrass either has an insect infestation (webworms, billbugs, and the like), in which you need an insecticide treatment.

Or the grass looks like that due to an excessively thick layer of thatch; In which case you need to have only natural/organic fertilizer (to encourage microbial activity) applied, and a criss-cross core areation done.

Hope this helps!


TruGreen Lawn Specialist
Wildwood, Florida, United States #328616

:) ;) ;) :)

Thanks for attaching the photo. In this day and age, camera phones are most helpful. In any case, it looks to me like you have an infestation of Sod Webworms. (If there are off-white moths fluttering around, then this confirms my diagnosis.) As such, an insecticide for surface feeding insects is needed, and damaged areas should be slit-seeded in September. Thanks for using TruGreen {The industry's leader}, and please call for a FREE Service Call.

Signed, Trugreen Regional Technical Manager

;) :) ;) :)

You May Also Like

Trugreen Lawn Service Review from Atlanta, Georgia Trugreen "TruGreen was supposed to take care of crabgrass NOT kill my grass! Don't know how they can call themselves professionals not knowing about chemicals and what would damage grass...." Read more Trugreen is awful!! Trugreen "I decided to join Trugreen because my backyard had lots of weeds and didn't look very good. However, my front lawn looked great and didn't need any treatment. ..." Read more Trugreen - WORST EXPERIENCE EVER! Trugreen "Met with sales person April of 2016 and walked the yard. Assured me they'd take care of everything we were seeing and my lawn would look terrific. Extremely quick to..." Read more Trugreen Lawn Service Review Trugreen "I am an existing customer for about 7-8 years. You put down something during my last treatment which is killing my new grass in my backyard. I put new sod..." Read more Knoxville Wholesale Furniture - Sagging mattress. Knoxville Wholesale Furniture "I bought around 6000.00 in furniture at Knoxville Wholesale furniture, at the Callahan Road, location. The mattress I purchased sagged in the middle. I kind of ignored it at first..." Read more Enable IT - Hardware caused fire Enable IT "first day out of the box this device from this company started a fire. their hardware quality is bad. consumer beware. called the ceo Daniel Cook and he did not..." Read more Dresslily - Clothes are not as described and very poor quality Dresslily "I ordered a few clothing items intended as a gift from dresslily in March, 2017. The clothes marked as Mens' 2XL appears to be Small or Medium Mens' sizes. I..." Read more Ups - Maternity Clothes Review Ups "I did receive my package on scheduled deivery date BUT i really should have had it much sooner than that. I live in Central Texas and have dealt with packages..." Read more