Manufacturer: Trugreen Category: Lawn Services Clear all filters (20 of 20 reviews match)
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I first was recommended to TruGreen back in the beginning of December 2016 from my landscaper. I had recently replaced my entire front yard with new sod and discovered after the sod was installed that it came with chinch bugs. I called TruGreen when I came home from work one night at about 7pm. The customer service agent or salesman sold me the service right over the phone with some BASIC guarantees. #1… They always call 24 hours in advance to...
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Anonymous

Anonymous Wow I felt like I wrote this myself. The exact same story occurred with my husband and I. And we just got a new tag on our door about our yard.

1.0
I didn't like
  • All of below and very bad results and worse service
#1003509
After years of doing my own lawn care, I contacted TruGreen and started using their services. This past year (2016), they just kept coming, and coming and fertilizing and fertilizing. In August of 2016, my entire back lawn and some of my front lawn died. I called them and they sent someone out, and that person said "I just don't know what happened. I think it was grubs". I said, well that's funny because you treated the lawn for grubs and he...
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Miss Betsy

Miss Betsy Your lawn was burned from fertilizer. Anyone working for a lawn care company should be aware that over fertilizing will burn and kill a lawn! You will probably have to re-seed...

1.7
I didn't like
  • Killed my entire yard
#996469
I have had this service for over a year and my yard looks horrible dirt patches everywhere.It has been raining for weeks and my yard is like a giant mud puddle. Have complained numerous times and nothing is being done to correct the matter.Total waste of money.
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Anonymous

MsPat Liars and thieves! Overcharged $47 to my account. My yard wasn't blue after they sprayed like the other companies. I think they just stuck a sign in the yard!!!

Trugreen Trucomplete Lawn Service Review

#941303
I guess after them applying what they said was grub service I have no front lawn I've used TruGreen for probably 6 years this year has been a horror I have no front long left the grubs took over . TruGreen came out and threw down some grass seed now I'm sitting out there every morning on a lawn chair watering dirt. It's the end of October why am I having to do this why is this my problem
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Trugreen Trucomplete Lawn Service Review

#934840
1.1
What a rip off. Never did what they said. Always an excuse why the could not get rid of the weeds. Came to areate the day after it had rained for 4 days. Tore up my yard and overseeded by spreading grass seed over the old grass. The only thing that happened was to feed the birds. Payed almost $800.00 for the year lawn looks like ***. I will never let them on my property again
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I would caution anyone to not ever use the services of this company.I have repeatedly watched their servicemen come to my home, treat one tenth of my property, and send me a bill stating that the whole property had been treated. Even after I had cancelled our service contract, they sent me a bill for work they allegedly performed a month later. Their customer service department then changed the cancellation date to a month later in an effort to...
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1.0
#993510
We hired True Green because our lawn had clover, dandelions and various weeds.True Green rep promised to take care of all of the issues and have a green lawn within weeks or our money back. 3 months into the applications, the clover was worse, we still had dandelions and multiple weeds popping up all over the yard. We called and asked when it would take effect. They said a few more applications but we will come back and spray specific areas....
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Trugreen made two more applications afterward and charged me the original price. I called to let them know the price was incorrect because the lawn was not as large. The remeasured and quoted a new price but still tried to charge me for larger square footage. Customer service said they would update the price and re-bill but never did. While I was waiting for the new bill, they sent my account to collections and said that I had to pay the higher...
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1.0
I liked
  • Had no dandelions
I didn't like
  • Overcharged for the reduced square footage
#973793
In 18 months time they burned up my yard the first year, I suffered the embarrassment of a dirt front yard for the whole summer 2015.They came back in the fall of 2015 and aerated and seed twice. Then early 2016 they came back and over fertilized and burned it up again!!! so I fired them, but wanted them to make up for their mistake again, and this is where I found resistance, ducking, hiding and worst of all; straight-up lying! They finally...
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1.0
#970061
We have been with TruGreen for a year. We inherited a neglected lawn when we purchased the property. In August, we called our salesman who in turn contacted customer service in Mooresville, NC. We were told after one year of service that we had Dallas Grass and it would cost us $500.00 to have TruGreen remove and kill this ***. OR you can do it (meaning me) and we would discount your fall service. being retired and average health I proceeded to...
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1.0
I didn't like
  • Service quality
  • Customer service no comunications
#949732
My brother's lawn needs are very different as his soil is completely different--based on age, clay content, original contractor dirt preparation, etc. Bottom line is that working with TruGreen is like beating off a vacuum cleaner salesman. They spend about 90% of their energy trying to continually sell you additional products and services and only about 5% working to give you a green lawn. (I'm betting the other 5% is fending off customer...
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My yard was beautiful...trugreen messed it up and now they don't want to be responsible...told me one thing now its's a completly different story...
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