Ok, so many reasons.I never saw a change (positive or negative) in my lawn.
However, I did see numerous changes in my bank account. They cashed a check after saying they had not received it and I had made payments over the phone with them. Customer service agents knew nothing! There was never a manager to speak to; they always said they'd call me back.
They never did. They always had a different amount I owed; sometimes $90, sometimes $42, sometimes a credit of $16. They sent a rep to provide services after I requested services be postponed while they attempted to "find" my payment. They then lied and said I did not request the temporary stop in services.
After I went to the Better Business Bureau they suddenly wanted to work with me! They offered to refund everything and offered free additional services if I continued services with them.
This was just an attempt to buy me off for a "resolved" case with the BBB.When I refused, they said I owed them money and would not resolve any of my issues.
Go to Lowes and spend $50 on a big bag of fertilizer and a spreader...in the long run it will cost you less money and aggrevation than TruGreen!
Review about: Trugreen Lawn Service.