TruGreen Ruined My Beautiful Lawn
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Junior ReviewerNathan Peterson, TruGreen service manager, came to see the lawn today. He offered to have the yard aerated next week to promote grass growth - free of charge.
In September, TruGreen will come out and aerate again and seed the bare areas with fescue - again free of charge.
He said he would make it right. At this moment, I have an erosion problem over our septic tank due to lack of grass, so I hope his plan works.
I have been with TruGreen for one year. I had a lot of weeds so entered a year-long contract with them.
The first technician did not spray the entire yard, claiming the gates were locked (there is a latch on one gate and an open, hanging lock on the other one - for pool safety), but they were not locked. Other technicians came monthly but I seldom saw them. Toward the end of our year's contract with TruGreen, I noticed large bald spots. Dead areas.
I called the company, but only spoke to customer service. Then my husband, who has been pretty much housebound for the last two years but, with therapy has recently been able to walk to the mailbox, saw the grass for the first time in months. He was furious when he saw the lawn. "What happened to the grass?" he demanded.
I didn't know what to say so I answered that I supposed we had a lot of weeds. Later, a salesman called and said our bushes had been tested at UGA and we had aphids and they determined that we needed a tree and bush treatment. I agreed to let them treat the bushes because the sales rep promised that TruGreen would fix the dead areas in our yard with grass seed during my next scheduled appointment at no additional cost to me. The bush/ tree/shrub guy that came was here maybe ten minutes.
I cancelled the tree and bush treatments and called customer service. Of course there is no manager on site. Finally, a manager did call but left the customer service number as a callback number!! Again, I was forced to explained my bald/muddy yard and discovered that the salesman had lied and TruGreen would not fix my lawn.
I could, however, purchase an aeration/seeding service in the fall. In frustration, I just cancelled the service with them. I know now that I made a mistake in canceling the service. I should have held their feet to the fire, but you have to jump through so very many hoops to be heard.
So now my once beautiful, albeit weedy, yard is, at least, a 50% - 70% dirt/mud puddle (with the recent rain) and I am going to have to plant sod. This service was expensive and the irresponsibility on TruGreen's part will cost me even more money and time in repairing the mess they have created. I have just wasted a bunch of money, got poor service, and my grandkids have mud to play in. Oh, and my neighbors, none of whom use TruGreen, have beautiful lawns.
TruGreen should be embarrassed to put out their little placard on my lawn each month. I know that I am!!!
Reason of review: Damaged or defective.
Monetary Loss: $250.
Preferred solution: Let the company propose a solution.
TruGreen Pros: Last technician.
TruGreen Cons: No attempt to rectify situation, Not being able to talk directly to a manager.
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Comments
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They murdered my lawn just like this. I’m in the process of receiving a refund for what I’ve paid but now I have to resolve getting my front and back yard presentable again.. wonder who’s to pay for that.
Birmingham,mi Lawn infested with insects.Weeds and hay.
Our lawn is ruined from trugreen the killed the grass 3 weeks a go, do to fertilization the worst company ever
This happened to my lawn as well. I thought I was paying them to fertilize my lawn, not kill it.
After I called them about the dead grass they came out and put more fertilizer on it. The manager says it’s from the heat. We’ve had this lawn for 34 years.
There have been many hot spells in the past 34 years, my lawn never died from them. Most of my front & side yard is dead and about half of the back is dead.
Same thing happened to me and my lawn is destroyed now as well.
TRU GREEN RUINED MY LAWN... CANT EVEN GET INTO IT BUT ONCE A BEAUTIFUL LAWN TOOK ONE *** TECH TO DO THE WRONG THING TO COMPLETLY KILL IT...if thats the way they train their help i want no part of them.
Used them for couple of seasins NO MORE!!!!!
They are doing aireation and seeding we will see i have no confidence... IM DONE DONT USE THEM!!!!!!
Good luck with having them show up as scheduled and on theright day, let alone knowing at least a 4 hour window. It would be convenient to know morning or afternoon, but every time they send me a schedule notice it is for 10:00am to 5:00pm!
Same exact nightmare for me. Damaged lawn and same experience with customer service. Horrible!
I am so sorry. I am not giving up.
I am writing on their FaceBook page again and, someone contacted their state's Attorney General. I got an estimate of $3000 to have the grass re-sodded. My husband is a disabled veteran.
This would be SIX months of his disability check. I am very pissed.