TruGreen Lies and Collection Services
TruGreen showed up on a Saturday morning and knocked on my door to tell me they wanted to provide a service I had not requested. i was awakend from a deep sleep, having arrived home from a trip about three hours before they showed up.
They wanted to do the service, but as I looked out, I could seee rain headed our way. The person said "don't worry, if it rains we will come back - NO CHARGE. He LIED, and when I called I got ne responce. When I got the bill, I called again, no responce.
When I got a call from the inhouse collection people (in the fall, after the season) they ask if I would like the service reapplied. Since the season was over, I said NO. Then I got a collection notice.
I called, again they said no problem, we will fix it. Tonight I got a call from a third part collection agency (almost a year later), saying I owed them money.
DO NOT DEAL WIT TRUGREEN My experience has been filled with being mislead and lied to!
Monetary Loss: $90.
Location: Cincinnati, Ohio
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I guess I am not the only one having issues with TruGreen. I did not even want the service.
they called me multiple time offered me 2 months free and 30$ per treatment after that. I told them I cannot afford anything more that 30 per treatment and the sales guy promised they wont charge more than 30$ per treatment and he will send the terms in email. so they sent sales confirmation email but missed to include the terms; I called them up and they said dont worry lets get start on free treatments as they are free of charge. they did free treatments however the free treatments they kept sending bill for 60$ per treatment and called me for payment.
I have told them that I am supposed to get 30$ per treatment but not 60$.
they said it it cost 60 per treatment and sent to collections. I am not going to pay a penny for a service that i never needed!
hjl
I cancelled both TruGreen's, (more like "TruGet-a-Clue"), lawn & tree services due to their unreliable services. Since they are really pushing their Automated Credit Card Payment plan, I find that they won't stop servicing my property.
I call their office and a rude office girl tells me that I never cancelled; basically accusing me of lying! I had a block for their billing put on my credit card, so now they have the nerve to mail me a printed bill!
This whole outfit is a joke. Don't even deal with TruGreen, which is part of ServiceMASTER, (more like "ServiceDISASTER"). Which is one of the leading "pay-per-lead" contractor scams out there.
A billion dollar business at that! Just Google the term "feather merchant" and this will give you an idea of the caliber of their employees!
As far as TruGreen's Easy automated credit card withdrawls. It just makes it harder to cancel their service or get any refunds credited back to your card!
Today I received a "Past Due" NOTICE for treatment (rather MIStreatment) that I was told 6 weeks ago was to be free. This was due to the fact that TruGreen has basically killed our once beautiful yard.
When I received the first $170 bill for my "free service", I sent the bill back with a copy of the email that the local manager had sent me informing me of my "free" treatment. This was his promise to me in order to make it right, and keep me from canceling.
Of course, I now realize that TruGreen is totally devoid of anything even remotely ethical or honest about the way they do business. It's supposed to be all about building trust with the customer, and TruGreen in unwilling/unable to do that! I am now alerting the media and turning this situation over to our local TV news station, Channel 7 "On Your Side", as an investigative report.
So that these TruGREED crooks will get the TRU publicity that they deserve! :grin
What's the difference between Trugreen and the carnival? The carnival leaves town once everyone is on to them!
:p
What does TruGreen have in common with Gypsies?
They're both beggars, thieves & cheats! :p
TruGreed is well known for pulling this type of slimey *** Treating yards in heavy rain/wind, knowing that the application will be ineffective. Taking it upon themselves to add-on additional services that cumtomers never OK'd.
Offering free apps just to appease an angry customer, and then billing them anyway. Customers calling their office to get these problems resolved, only to have them continue.
Sending people to collections for refusing to pay for treatments that they didn't want, or that were still done anyway, even AFTER the customer cancelled. Apply worthless treatments after the season is over.