803 of 1008 Trugreen reviews

TRUGREEN.......Worst customer service in the world.Once they get your money, forget their guaranteed satisfaction.

They don't return phone calls, they don't show up when they say they will, they don't honor their promise of guaranteed satisfaction and they are about the worst run company I have ever had do work for me. I have 6750 square feet treated and it takes them exactly 10 minutes to treat an area of this size. Spent $963 with them last year (2011) and my lawn looks terrible.

Weeds rampant, bare spots still and no one will take responsibility for making it right.NEVER, NEVER HIRE TRUGREEN AS A LAWNCARE PROVIDER!

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Product or service
Lawncare Service
Review category
Landscaping and Gardening
review #313204
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Helpful? 46 Yes 46 48 No 48
Had the same issue 13 Yes 13
803 of 1008 Trugreen reviews

Mar 06, 2016 #1122799 New York, New York, United States

have you ever aerated your lawn? compaction,sand or bad soil doesnt help grass. also,*** control will kill insects that feed on your grass and cause disease;but if youre talking about spiders and ants that enter the home; thats a whole new application you need to purchase yourself or look in to.

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Mar 06, 2016 #1122795 New York, New York, United States

It only takes a specialist with professional equipment; 1 minute to cover a 1000 sq ft. I am by no way shape or form telling you that you are not wrong,but the best way to handle any service with a large company is to actually make sure youre buying directly through the local office.

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May 05, 2015 #980267

Today, TruGreen came out for the third time this year to treat our Dandelion problem.
I assume the serviceman was telling the truth when he said that he isn't permitted to spray Dandelions that are growing in flower beds or from cracks in the blacktop. If he is CAUGHT doing so, he will be fined $2,400.00 from his pay. I don't know who would catch him but I didn't ask him to or insist that he do it, I just accepted the hard to believe excuse he gave me. BUT, my main reason for asking for the Dandelion treatment the third time was for a line of Dandelions that were growing in a strip of dirt between the driveway and a flower bed that was lined with brick. There are over 20 Dandelions growing in this area..not in a flower bed, not in the blacktop....growing in dirt and yet again, he refused to treat them, too close to plants and driveway. These Dandelions are anywhere from 8" tall to about 16" tall...Seems the dirt must have been treated with fertilizer in the past since these plants seem to grow so BIG.
I decided that I am totally wasting money so I called Customer Service. I have ALWAYS had the friendliest and knowledgeable ladies answer the phone but I had to do what they didn't want to hear today, I canceled my service. After about 20 minutes of trying to get me to change my mind with offers and planning on sending "SPECIALIST" out to check out the problem I had to get just a little louder. I told her I did not want TruGreen to step foot on my property
... Show more

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Mar 06, 2016 #1122796 New York, New York, United States

You have to have a license to spray in mulch bedding or outside of grass. A specialist needs to use a vegetation grade *** control to hit those areas which in fact requires a license.

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May 01, 2015 #978859

All I know is this stuff sprayed on lawns, stinks, and leaves a bad taste in my mouth. The smell is ruing my spring time. I cannot smell the grass or the flowers, the smell lingers for days. I smell the true green. I hope it rains soon

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Happy Customer 41

Mar 29, 2015 #965332 Erie, Pennsylvania, United States

Best way to avoid the impersonal service is to deal directly with your local TruGreen outside reps or local office. Flyers with a Representatives number is the best way to avoid the hassle of dealing with multiple customer service representatives,from multiple states, who have a thousand other calls waiting. Also,water your lawn,that is obviously a critical part of keeping your lawn healthy.

1 0 Reply

May 21, 2014 #817788

Trugreen also sucks to work for. worst company I have ever worked for and my manager was worthless.

3 0 Reply

Apr 19, 2014 #806818

Completely destroyed my lawn. Everything is true. They don't do the service, they don't return phone calls, they don't care once they have your money...

3 0 Reply

Dec 02, 2013 #751610 Fort Pierce, Florida, United States

True Green wrecked my zoysia lawn in 6 months. I took care of the lawn myself for 9 years and it looked nice. Then I started the RV life being gone a lot. After True Green's first 6 month run taking care of my lawn I came home to a totally destroyed lawn that will have to be replaced. Oh thanks a pile Turue Green. Thanks a pile. These clowns don't know what they are doing. Do NOT hire them!!

3 0 Reply

May 24, 2014 #819530

did you actually water the lawn when you were gone? That's needed too, otherwise it won't matter what Trugreen did for treatments.

2 2 Reply

Oct 22, 2013 #731840

everything you say about TRUGREEN is true. i stopped there service a month ago and they told me they would refund what money i had left of $195.00 and i still havent seen the money

1 0 Reply

Sep 11, 2013 #715309 Tampa, Florida, United States

i work out of country - contracted trugreen for care of lawn for what i thought was billed quarterly - when i made no payment for 2 months - account went to bad debt - understandably. Got back in country - find lawn dead - call - my account has 256.00 credit, sitting beside the $56.00 bad debt...and my lawn is dead... it gets better. nice lady told me sorry, i have to get you to sales - it will take a while for accounting to straighten this out and you will have to talk to sales and set it up again.. when all this is finished. we can come out. I cancel account and was told it will take 2 to 3 weeks or refund..

awesome - for a national lawn care chain. just awesome.

1 0 Reply
Pi$$ed Away!

Jan 08, 2013 #590983

ServiceMaster's TruGreen is a behemoth of a lawn "care" company that insults the intelligence of their customers by attempting to disguise a cost/rate increase under the ruse "To serve you better...". And then with the higher price their service still sucks! Sandbaggers indeed!!! I'm done with this *** corporation that ruined my lawn and bled my credit card. I wrote across their renewal letter to cancel my service and remove me from their system!

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Trugreen Victim

Dec 11, 2012 #580654

I've used this service for 6 years now, and my lawn looks terrible. When I signed up, they said that they could treat weeds and insects, but once they get your money, forget about it.
They sold me an additional treatment for fireants, and would never treat for them because they said my ants were not fire ants. They knew I did not have fire ants when they collected my money.
When I complained about other insects, they said they would not treat them, as they were not "turf damaging". Meanwhile, there are large piles of sand and piles of dirt from tunneling insects where grass used to be.
Sometimes they came to do additional services, which I had not ordered, and added them to my bill.
When I complained about weeds, I was told to replace my lawn!

I tried to get a service call for 3 months, calling 1-2 times per week. Some workers were very rude and argumentative. At the corporate level, they pretended to care and said it would be taken care of. I believed them, but nobody ever came, YET A BILL CAME!
When I tried to have the bill removed and cancel service, it took over 6 calls to corporate. I was assured it was taken care of, but each time I called, it was as though I had never called.

2 0 Reply
Wake Up

May 16, 2013 #652216 Manhattan, New York, United States

And you used this lawn service for 6 years, but you are still ***?

Try getting a life and a new lawn service.

0 0 Reply

Aug 22, 2015 #1023393

How about you rick, lazy retards do your own work! We don't give a *** about you, or your *** lawn! Trugreen employee.

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Mrs. Tyler

Sep 20, 2012 #544910

Doing this is a first for me, as I am not the type to write complaint letters or make Internet postings. However....with most of my interactions with TruGreen employees, the majority of them strike me as disgruntled, and dissatisfied working for this company. Whenever I call, instead of being treated as a valued customer, their office staff comes off as if I am bothering them. More often than not, they are rude and snippy with me!
I am also UNHAPPY with the Specialist that they are sending out to do our lawn. I don't know his name. He doesn't seem to like his job at all! He is here and gone in a blink of an eye, and his lack of attention is apparent to my lawn. Crabgrass started coming back and I was digging out other weeds. I have lumpy/patchy areas that have not been addressed. Not happy with the lack of service from him. My neighbors (who are also TG customers), on both sides of me have the same poor service complaints.
P.S. TruGreen's Facebook page is another example of horrible P.R. 90% of it is people saying how awful TruGreen is. It really surprises me that Trugreen doesn't pull their Facebook page down!

1 0 Reply

Aug 29, 2012 #535666

If you want a golf course, you need to put in the time yourself. These guys come and feed your lawn with the fertilizer, but if you dont water or just have *** lawn, then... tooo baddddd.

0 0 Reply

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