I have had TruGreen or Scott's service for several years in July 2015 a rep visited my home a without coming to the front door or having access to my large backyard left a free inspection report. The report written in large RED letters with many (11) arrows pointing out areas that needed treatment ASAP.
Before I had service I had my trees and shrubs inspected by another company which stated all was well. I cancelled and switched to Scott's......etc (ironically) This week a new salesperson showed up with the same M.O......RED ink, red arrows, red ASAP, didn't knock on door, no access to yard, etc. A Representative called to follow up that afternoon and I mentioned how unprofessional the TruGreen free report was.
She said that she was sorry but that is the way TruGreen trained her to do reports. So Sad!
Product or Service Mentioned: Trugreen Trucomplete Lawn Service.
Reason of review: Poor customer service.
I liked: Lawn results.
I didn't like: Deceptive sales practices.