Rye, New York
3 comments
Not resolved

I saw white spots with the fertilizer on the top all over on my brand new driveway few weeks ago.I did not know who did it until 3 days ago (9/7/2016) I saw a guy from TruGreen who was applying fertilizer for my neighbor’s yard and the fertilizer scattered on my drive again.

I immediately told the guy please clean it up before he leaves because it took me more than one hour to clean it up last time. He said yes, but nothing done before he left. I called TruGreen customer service Tracy who told me would call him to come back the same day to clean it up. He did not come back that night.

I called Lauren the next day (9/8/2016) who is the supervisor. She told me that no one was in the area, but a special chemical clean person will come the next day to clean it up. No one show up on 9/9/2016. I called again later afternoon and could not reach Lauren.

The representative Dakota told me since they did not show up on Friday, no one would show up on the weekend. She suggested that I could swipe and clean it up by myself. I said, “Are you telling me to clean up after your company made a mess?” She said, “It is not harmful. If you could not wait, you could clean it up.” I said, “It is not harmful.

Does it mean that my 2 years old boy is safe to play there? Then she said, “That is what I am say that you could clean it up if you concerned it is not safe for you child. All I can tell you is we want to make sure this is not going to happen again.” I am not sure if I could believe their promise. I assume either the customer service does not have any support or power to solve the problem or it has no ability to solve problem at all.

Wasted hours waiting and talking to the customer service, I end up have to clean up the driveway by myself.

I could say if you hire this company to work with you, if there is no problem, you are lucky.

If there is a problem, that problem is going to be very hard to solve.I will never hire a company like that.

Review about: Customer Service Agents And Service.

Review #915950 is a subjective opinion of a user.

1.0
Customer service
Website
Product or Service Quality
Staff
PRODUCT OR SERVICE Trugreen Customer Care
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Trugreen?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Robertwhite

Just Take Them to small Claims Court The Judge Will Be On Your Side And Make Sure To add Enough to Get Money For Your Time , You Don't need A Lawyer in your Case

Anonymous
Meriden, Connecticut, United States #1210580

Wow, how lazy are you? Why don't you apply fertilizer and *** control yourself? Doubtful, seeing as it takes you an hour to clean up a ten minute job.

Anonymous
to Anonymous Flint, Michigan, United States #1210695

It's in the second sentence doofus.TruGreen "applied fertilizer to my NEIGHBOR'S yard".

Obviously the neighbor's lawns butts up to this guys driveway. The T.G.

Tech was clearly in the wrong here by 1) NOT using the pattern slide (3rd port close); nor the side defector shield properly, to minimize any fert perils from getting on his driveway.And 2) granules that do fall on paved/impervious {non-target} surfaces [road, drives, walks, patios, etc.] are to be blown/swept off by the Tech before leaving the job site!

You May Also Like

Trugreen - Bad service and cheating Trugreen "I called TruGreen on May 28, 2015 and subscribed one-year service. I also paid one-year expense in advance during the call. On the call, I emphasized that I only want..." Read more Trugreen Lawn Service Review Trugreen "I am an existing customer for about 7-8 years. You put down something during my last treatment which is killing my new grass in my backyard. I put new sod..." Read more Trugreen - Poor service quality and very bad customer service Trugreen " - service quality was very poor. my lawn was worse than before - bad and inconsistent customer service - no improvement after made several complaints Totally disappointed pictures 1 is the result..." Read more Trugreen Law Care turned my lawn into mud Trugreen "We hired Trugreen Lawn care in Morrisville, NC to service our lawn. We ordered the $515.34 total package for aeration and seeding as well as fertilizing a *** control. Almost..." Read more Vitalchek - DO NOT USE THIS COMPANY!!!! Vitalchek "I needed a certified copy of our Marriage Certificate quickly for proof of my husband's eligibility for benefits on my employer's plan. I began searching online for the best way..." Read more Winnebago Industries - Rear hitch broke loose Winnebago Industries "I had the same thing with mine. I was in Nashville and had to go to home depot and buy a drill, bolts and washers to get back to FL...." Read more Ameriwood - Horrid manufacturer! Ameriwood "I purchased 2 diy products for my new home. The TV stand was massively complex but I got it put together and it looks GREAT. I, also0, bought a cut..." Read more Southern Motion Furniture - Cushion collapses Southern Motion Furniture "One footrest broke in one day, was a clanging/hard thump when closing the last little bit. This MAY has occurred from the delivery. The collapse of the seat cushion &..." Read more