Product: Trugreen Customer Care Clear all filters (154 of 154 reviews match)
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These guys don’t know how to take the word no.After working with Lon dog for so many years I was saddened to see them switching over. True Green came in did applications to one with no email notification or phone call notification. They show up when they want to...
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1.0
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Trugreen Customer Care
#1130697
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For three years now they have been calling to talk to "Toni" (apparently "Toni" owes them money).The first year I explained that I was not the person they were looking for and I had had my cell number for 30 years so the person they are looking for gave them the wrong...
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h.kitchener
h.kitchener

When your cell phone rings, you can see who is calling. Don't answer phone calls from unknown numbers.

Anonymous
Smitty

1. Stop taking their calls. Get a caller I.D. if necessary.2. Compose a single sided, fact-filled summation of the problem. No emotion.3. Send it via Certified Mail return re...

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Trugreen Customer Care
#1117686
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Monday 9/25/17 Trugreen. tech came out to fertilize my lawn We told him no one applys it in 90 degree temperatures He agreed and left. The very next day a tech came out again against are wishes and instructions and cursed using the language of a drunken sailor at my...
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Trugreen Customer Care
#1106708
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Trugreen - The worst. Stay away from them

#1103849
1.0
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Can not get anyone to help you. They say they will show up then won't. You can not get hold of manager. Every phone line is connected to call center. This place should be shut down!
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Trugreen - *** service

#1086384
1.0
Details
Mosquito treatment : never showed up for scheduled treatments, when called they claimed Someone would be there within 72 hours... 2 weeks and 3 phone calls later no one shows. Multiple times. I will never use them again
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Trugreen Customer Care Review

#1015081
1.0
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TERRIBLE!!! The worst communication between employees and consumers. Getting billed for things that were not requested and for things that were already pre-paid for! I would never deal with this company again!! So glad we canceled service today.... now let's see how long it takes to get a refund.
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Trugreen - Trespassing & Solicitation

#1014314
1.0
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These {{Redacted}} have a history of overly aggressive solicitation & one of their guys named Matt (561-657-9422) trespassed onto my property, walking around my home & even turned my front door knob. I confronted him with a bat & nearly bashed his head in. Formal complaints will be filed with corporate, as well as the BBB. I'll also share this all over social media. {{Redacted}}
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I asked the G.M.at the local branch in Sugarland Texas to call me about some issues with my yard. After 4 attempts and 2 months later he still had not called and the customer service people told me that he probably would not. I CANNOT believe that a service company...
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1.0
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Trugreen Customer Care
#1104823
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THIS COMPANY HAS GOT TO BE THE WORST ONE OUT THERE.THEY ARE EXTREMELY HARD TO GET AHOLD OF. THEY DO NOT RETURN PHONE CALLS. THEY DON'T COME WHEN SCHEDULED. THEY HAD TO COME BACK REPEATEDLY BECAUSE THEIR TREATMENT DID NOT KILL THE WEEDS. THEY CANCELLED OUR SERVICE...
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1.4
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Trugreen Customer Care
#1104381
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I have never had problems with company before .. . . until now. We get an outrageous bill for "grub care" and "lawn service." I sent it back they send the same bill . . . . with same dates on it 8/6/2017 . . . . . reduced somewhat.. Then they have the audacity to call...
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Anonymous
Josh Boyle

I'm sure your grievances are completely legitimate but..."WHAT KIND OF COMPANY CALLS AND ASKS FOR YOUR CREDIT CARD NUMBER."... all of them?

1.1
Product
Trugreen Customer Care
#1104068
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Even if this stuff worked (it doesn't) I still wouldn't use it!!Their customer service is terrible. I called to cancel because it didn't work. That's fine I'm ok with that. The sales person refused to let me cancel. FLAT OUT FOUGHT WITH ME OVER THE PHONE! She said she...
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1.0
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Trugreen Customer Care
#1103852
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Published 34 seconds ago HORRIBLE CUSTOMER SERVICE...HORRIBLE CUSTOMER SERVICE.... RUN AWAY THE SECOND ONE OF THEIR SALES PEOPLE KNOCKS ON YOUR DOOR - DO NOT SIGN UP WITH THEM. We were very specific with them when we signed up that they were not to go in our backyard...
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1.6
Product
Trugreen Customer Care
I liked
  • When i canceled their service
I didn't like
  • Constant headache
  • Rude customer service
#1102363
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This is the most incompetent group of people who still call themselves a business I have ever dealt with.They show up when they feel like it without any notification in advance. I just called customer service and was told that they had suspended customer notifications...
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Trugreen Customer Care
#1100788
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NEVER AGAIN! Canceled my service and find it funny that they don't bother informing you of important information while signing up but have enough time to constantly call you during the season to try to 'up sell' their services! Shame on you Trugreen...too many...
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Anonymous
Lynn Ann

Boy, lots of negative comments from customers about lawn services. I guess that's why I do it myself as I too have had issues with Tru-Green and btw folks; really your lawn do...

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Trugreen Customer Care
#1097168
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