Product: Trugreen Customer Care Clear all filters (0 of 210 reviews match)
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TruGreen - Fake contractual obligation
TrueGreen at the end of their contract continued to service my lawn. They did so at their discretion without prior authorization from me (I guess PA state laws does not apply to them). They send a bill of ~$74 with a due date of 30MAR2019. Upon calling them, a very...
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2.4
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Trugreen Customer Care
I liked
  • When they decided to work and follow through with their promises
  • Them when we started their services
I didn't like
  • Phone calls for service i do not want
  • Problem resolution
  • Cheats
#1500619
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TruGreen - INCORRECT information given

True Green called me solicitating purchase of their products. I live in a cold climate and told them I might be interested in their ice melt product, however I was concerned with ice melt breaking down cement and cause flaking. I was given an assurance that their product would not do that and it was different than other products on the market. It is now spring and the ice is melting and guess what. My cement on the driveway and sidewalk have big chips of cement where the ice melt has broken down the integrity of the cement. I would not recommend TruGreen ice melt to anybody.
1.8
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Customer service
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Trugreen Customer Care
I didn't like
  • Ruined my concrete
#1491394
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I signed up for lawn and sprinkler system service less than a week ago. I was sent approx. 4 confirmation emails. One stating my cc payment didn't go through. I called and was told by customer service that I needed to call my cc company. I called and they said Trugreen...
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Trugreen Customer Care
#1477075
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TruGreen - Deceptive and Destructive Green
TruGreen - Deceptive and Destructive Green
TruGreen - Deceptive and Destructive Green
I witnessed a Tru Green employee, Dan Buck, drive a large aerating-type machine along my sidewalk. As the machine was too wide to fit, it was crushing the landscaping bricks, which were set on-pointe along the sidewalk. I spoke with the two other employees on site, who...
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1.0
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Trugreen Customer Care
I didn't like
  • Destructive and deceptive staff and management
#1436866
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Our tree service sugested that Mike at TruGreen is the expert for this. We called requesting an appointment with him. a SALES PERSON ARRIVED (NOT MIKE) (Joe a.k.a: Hollywood, nice person). He pre-sented a "boiler-plate" contract not focused on our Bismarck, we became...
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1.7
Product
Trugreen Customer Care
I didn't like
  • Exceptionally poor customer service and follow-up
#1412191
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I used TrueGreen for a single season in which they guaranteed to abate my *** problem and failed miserably. I called customer service near the end of that season and they sent out a rep to access. he agreed with me that the problem was not under control, and said he...
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Trugreen Customer Care
#1372075
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TruGreen - Neighbor of customer

TruGreen working loud machinery prior to 8 a.m. Called customer service and told "sorry but have to start early to beat the heat". Temperature now is 57 with a high of 72 today! Be kind to your neighbors, use a different company other than TruGreen!!!
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Trugreen Customer Care
#1366237
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TruGreen - True Green is the worse company that I have ever dealt with.

Tech lied that he was at my home he also gave me the wrong receipt one time their was treated by most of their customer service really bad and even had one racist woman. They dont show when they are supposed too and the manager is a total idiot with no customer service skills. i really don not recommend them to nobody they shouldnt exist
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
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Trugreen Customer Care
#1362328
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TruGreen - Do not use or work for this company

I would give this company zero stars if I could. Twice they claimed a payment was returned and it was not. This time they want to double charge my account $196 and when I confronted them about the mistake i was told “bring them proof of it clearing” making ME do the legwork for THEIR mistake. I will not do business with them EVER again. I canceled all remaining services and will NEVER return.
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Trugreen Customer Care
#1348951
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Trugreen came out to aerate my lawn. Their machine broke down in my back yard. They got it fixed and left. Then next day I noticed they had trailed motor oil thru my front, one side and back yard and left a big puddle of oil where they repaired the machine. I called...
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Trugreen Customer Care
#1348175
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