Trugreen - TrueGreen Deceptive Selling Practices
In June a door knocker sold me on TG service to take care of my Crabgrass and Clover. He told me they would take care of it. Having received no noticeable decrease in either ***, I canceled the service. Their guarantee said that they would refund the last bill if I was not happy.
I have received several phone calls from them and told them each time that I was not happy and would not be paying the final bill for treatment ($23.40). They told me that their guarantee was only if I had taken the service for 6 months. Each time I was called about the bill, they said that they would have a manager call me back. They never did. They are now threatening to send me to a collections agency.
I have had their people tell me that, in order to be effective, I would have had to have started the service in March or April when they would have put down a *** barrier. They said that even if I had purchased the treatment at Home Depot, it would have taken 5 applications for the weeds to be controlled. The point is that I didn't research *** control at Home Depot, I signed up at my front door when they told me they could take care of the problem. If they had told me from the start that I wouldn't see anything unless I had a barrier treatment in March, that's when I would have started the service.
Its all about expectations. They set some and then failed to meet them. Their selling practices are deceptive. I would suggest that you follow their suggestion and go to Home Depot. Hopefully the manufacturers of the lawn treatments they sell there are honest in their product descriptions. And HD, Lowes, Ace and others will most likely stand behind their consumers if the Mfgs aren't honest.
Review about: Trugreen Lawn Fertilization Service.