0 comments
Not resolved
1.0
Details
Customer service
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Warranty
Website

I contacted Trugreen dour to my grass browning, I maintain my grass yearly with proper maintenance.My family owned a landscaping business for years and I know when there is an issue.

When contacting Trugreen I specifically instructed them that when a "specialist" is scheduled to come over, I would want to be there to speak with them. Which they did not follow through with. I have a video doorbell and work 10 minutes from my house. When they showed up I answered the call and asked them why did they not call me first like instructed and "It was recorded on our phone conversation with Trugreen when placing the order" his reply was, " We don't call anyone we just come to the house".

When I asked if he could wait 10 minutes until I get there he said no I have other jobs. Well this so called "specialist" was the most unprofessional person that has been to my house and I asked him to leave. After calling corporate and asking to speak to manager , I was told that a manager would call me back shortly. NOPE no phones calls, After a few days I called again in which they noted and still no phone call, Today I called again for the third time and nothing.

There are not any manager that you can speak to it must go through email. This company is completely unprofessional and just try's to sell you on services that are BS. Stay away, they are no different than calling up a company for support and getting someone that doesn't even speak english placated over seas.

They are a joke.I truly believe they are a spin off of LawnDoctor because they have horrible reviews and ironically they both have the same identical web site.

Review about: Trugreen Lawn Service.

Reason of review: Poor customer service.

Had an Experience with Trugreen?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Trugreen - Poor customer service Trugreen "after a couple of years of service, i noted that weeds were not being treated and continued to grow. I had to call and complain in order to get it..." Read more Trugreen - Every Application except what was necessary Trugreen "I hired TruGreen last Spring (2015) to eliminate weeds in my lawn. Upon receiving my first bill for 2016, I called to say I did not hire them this..." Read more TruGreen Deceptive Sales Practices Trugreen "I have had TruGreen or Scott's service for several years in July 2015 a rep visited my home a without coming to the front door or having access to my..." Read more Trugreen - The Dead Green Way!!!!!!!!!!! Trugreen "Trugreen killed my grass, I had alot of grass and little weeds.....Now I have lots of weeds and burnt grass. I started calling in February 2017 that my yard had..." Read more Burgess Seed And Plant Company - Dead plants Burgess Seed And Plant Company "My plants came dead. I never received the Iris bulbs. The woman on the customer service desk told me without the shipping label there is nothing they can do. She..." Read more Pepperfry  received wrong product and pepperfry is not ready to accept it back Pepperfry "Hi have order a clock "Black Iron 8 Inch Vintage Double Sided Station Wall Clock by Anantaran" (Sku: DE1370875-S-PM6126) (Order No is 303227277) which has WHITE inner background being displayed..." Read more Gearbest - Mini Octopus Style Mobile Phone Stand Flexible Tripod Gearbest "I bought tripod for a smartphone. The smartphone itself now stands and can be turned in any direction. To watch the video is very convenient, I recommend to buy. Excellent..." Read more Certplex Actualtests - Unlimited access Certplex Actualtests "I purchase unlimited access in March 2016, on 7/19/17 i tried to access the new A+ exam to prepare myself and I had access to nothing. I reached out to..." Read more