Have used TruGreen for several year, this year our lawn is dead and looks worse than ever. Weeds all over the place, weird grasses and weeds we've never seen.
They just kept putting chemicals on the lawn and not treating any problems. Finally found out there was a bug problem in the lawn that they never detected, looked at or even tried to treat. Called several times and asked for a Manager, it is extremely difficult to talk to anyone but a CS rep (who by the way are very nice but have no authority) except to give the message to a manager that never calls back. We take pride in our home and spent thousand on exterior updates this year and our lawn is dead and disgusting.
Spent so much money with TruGreen and they just don't seem to care about their customers enough to even call back. We have placed so many calls and wasted so much time it is ridiculous. They send the poor application guys out to do talk to the customers because their leadership is terrible and they won't talk to the customers.
I do not recommend using TruGreen. Poorest leadership around for a company this size.
Product or Service Mentioned: Trugreen Lawn Service.
Reason of review: Bad quality.
Monetary Loss: $2000.
Preferred solution: Let the company propose a solution.
I liked: Roger in cs was very nice and personable but had no authority.
I didn't like: Performance and customer service, Poor leadership, No manager call back, Lawn is dead.