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Customer service

This is the same review I left at Consumer Affairs:

We were going about the process of collecting information to see if we wanted an outside service to begin taking care of our lawn. We called a couple of local companies and also called Tru Green to get estimates on what treatment plans were available and what they cost so we could make an informed decision.

Corporate office referred us to the "local" office based on our zip code (19027).

"Anthony" was our contact person.

We asked about the service and prices, letting him know we were only information gathering at that time.

Without telling us or asking for our approval, we were set up with a Tru Green account, sent a "Welcome to Tru Green" mailing, and we got a phone call (our answering machine got it) with a recording to tell us that our lawn was scheduled for a service the day after Memorial Day!

We called this morning and asked what the heck was going on. We were told that when the sales rep called, it was considered "oral approval, which is all that is required for lawn/landscape services by PA law"!

Excuse me????

We never gave approval for anything, oral or otherwise, other than to give us an estimate of services.


We then actually had to cancel the "account" and service that we had never agreed to in the first place.

Thank you, Tru Green, for making our decision for us. We will be spending a little bit more to go with a local service that also takes care of the nearby gorgeous golf courses, and I can tell you what to do with your "oral approval" that we did not give.

We will NEVER do business with Tru Green OR their companion company Scotts.


Product or Service Mentioned: Trugreen Customer Care.

Reason of review: Sleezy sales tactics.

Preferred solution: Using a different provider of lawn care services.

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