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Pissed Consumer Interviews ?

I witnessed a Tru Green employee, Dan Buck, drive a large aerating-type machine along my sidewalk. As the machine was too wide to fit, it was crushing the landscaping bricks, which were set on-pointe along the sidewalk.I spoke with the two other employees on site, who confirmed that they saw him breaking the bricks, and heard the popping sounds as they were breaking.Dan again past me and I called his attention to the damage, he apologized and said that he intended to speak to me about it, and was meeting with his boss, Allen, tomorrow and that one of them would be in touch with me soon. He took my address, phone number, and photos of the broken bricks, which we counted together. The total was 10. He said, “I will definitely fix them for you.”They were his last words to me.Not hearing from him, I called six times over the next month, was passed to several departments, and given several different numbers to call, always repeating the story and given the assurance that someone would definitely call me back.No one ever did until I threatened to report it to the BBB. Then the manager called within an hour to state that they have no responsibility for any damage and that an unidentified neighbor had said that Dan didn’t break any bricks.The neighbors for whom Tru Green was working deny exonerating the landscaper, as they were not even home at the time.I tried to file a formal complaint against them with the BBB, but they are unwilling to accept any complaints against those who have paid for a good rating.
I have contacted the company many of times and the owner of the property next door, each time you spray their lawn, my dogs fall ill. Your Lawn care (Supposivley safe for animals) Has caused my dogs to have renal failure, and now they are having seizures with vomiting an I have suffered two heart attacks since you started spraying. I have had enough!! this is going on the second year fighting with this company and I am going to contact every MP and Department of Agriculture and not giving up unit You STOP killing animals. I am getting the toxic report and going to CTV news and all I can ... https://www.facebook.com/trugreencomplaints/ go to this sight and read how many animals you have killed. I am not going to tolerate this another year!!!! I am going to petition the neighborhood and have this issue dealt with once and for all. I have gotten no where with your company, you won't hand over any info/MSDS sheets on your products. YOUR obviously trying to hide the information. The fight is just beginning.
To get into direct contact with the President/CEO of TruGreen, here is the direct line to his office: 901-597-1964. This number is answered by his personal secretary at the TruGreen Corporate Headquarters in Memphis, TN. You can also email his office at...
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Anonymous
Anonymous

Just experienced the same thing. Paid full year in advance & asked for a refund due to their service rep not showing up. Local terminal manager actually laughed. Cancelled ser...

Anonymous
Anonymous

I have gone online submitted my cancell. I have wrote a letter for cancellation. I have talked to the TruGreen guy that Services my lawn. I have talked to the supervisor who d...

#313447
Reply to reviews
In 2016 I had Scott's Lawn service that was bought by TruGreen during the year. By the end of 2016 my lawn was in the worst shape ever with lots of weeds and bare patches in spite of their promise. In the fall I signed up for aeration and seeding and was promised a...
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Anonymous
valerie

After reading all the complaints of how hard it is to cancel TruGreen, I came up with a plan. FIRST of all I used their instant message live chat thing to initiate the convers...

1.0
I didn't like
  • Customer service
#1017916
Reply to reviews
TruGreen Ruined My Beautiful Lawn
TruGreen Ruined My Beautiful Lawn
TruGreen Ruined My Beautiful Lawn
TruGreen Ruined My Beautiful Lawn
TruGreen Ruined My Beautiful Lawn
TruGreen Ruined My Beautiful Lawn
TruGreen Ruined My Beautiful Lawn
TruGreen Ruined My Beautiful Lawn
TruGreen Ruined My Beautiful Lawn
TruGreen Ruined My Beautiful Lawn
I have been with TruGreen for one year. I had a lot of weeds so entered a year-long contract with them. The first technician did not spray the entire yard, claiming the gates were locked (there is a latch on one gate and an open, hanging lock on the other one - for...
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Anonymous
Doc Ben

Good luck with having them show up as scheduled and on theright day, let alone knowing at least a 4 hour window. It would be convenient to know morning or afternoon, but every...

Anonymous
Anonymous

Same exact nightmare for me. Damaged lawn and same experience with customer service. Horrible!

2.8
I liked
  • Last technician
I didn't like
  • No attempt to rectify situation
  • Not being able to talk directly to a manager
#1051253
Reply to reviews
With as many customers and employees that have complaints against Trugreen, it's no wonder they get sued all the time. Latest is a class action for employees who were not paid properly (ie. Chinese overtime). Check out texasovertimeattorneys.com. they'll tell you...
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Anonymous
John Kleja

I have a Fescue lawn in my yard. Some of the fescue grass was good and strong and we re seeded in February which a good time to do so. The new grass came up and it was beautif...

Anonymous
Corey Mantooth

They told me I was a *** for knowledge of science and I didn't have the same religion as my boss then fired me for it.... currently under way to sue them yet again

#304972
Reply to reviews
Featured
TruGreen - No words to describe this
TruGreen - No words to describe this
TruGreen - No words to describe this
TruGreen - No words to describe this
TruGreen - No words to describe this
This is how Trugreen aerated our lawn. After a month and a half of trying to have them fix their mess that’s how are lawn still looks like. We are truly embarrassed by having the worst lawn in the neighborhood. Apparently this company could care less about their...
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Anonymous
Anonymous

That looks a lot like grubs. Gnarly little devils that eat the roots away from under the grass. They live underground and can spread very quickly. I always enjoyed having the ...

1.0
#1387532
Reply to reviews
The purpose of this four part essay is to clarify the problems which ail the TruGreen-ChemLawn company, why they are problems, and exactly what causes the situations in reference. The overall content of this essay will be broken down into four parts regarding issues in...
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Anonymous
Pete

I would like to express my appreciation to the author of this comment. Absolutely revealing from an insiders perspective. Thank you for taking the time to inform fellow cons...

Anonymous
Jack Screwed

The place is awful. Long hours, no lunch or breaks and forget about time off for doctor or family. What a mistake I made!

#345608
Reply to reviews
Featured
TruGreen - Terrible Lawn Care - Management lack of care an response even worse
TruGreen - Terrible Lawn Care - Management lack of care an response even worse
TruGreen - Terrible Lawn Care - Management lack of care an response even worse
TruGreen - Terrible Lawn Care - Management lack of care an response even worse
Have used TruGreen for several year, this year our lawn is dead and looks worse than ever. Weeds all over the place, weird grasses and weeds we've never seen. They just kept putting chemicals on the lawn and not treating any problems. Finally found out there was a bug...
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1.0
I liked
  • Roger in cs was very nice and personable but had no authority
I didn't like
  • Lawn is dead
  • No manager call back
  • Performance and customer service
#1354494
Reply to reviews
Featured
TruGreen - "We treated for grubs"
TruGreen - "We treated for grubs"
TruGreen - "We treated for grubs"
Our neighbors, also Trugreen customers, lost their yard to grubs. Next we lost our yard. We paid for preventative grub treatment at the beginning of the summer, and yet I dug up a bucket of grubs last week. This was a full week after they came out to treat the grubs a...
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Anonymous
Anonymous

Grubs absolutely travel from yard to yard if said yards are adjacent. Absolutely. They do not recognize legal boundaries or property rights. Whomever fed you that line about g...

1.0
#1357427
Reply to reviews
TruGreen - 2 weeks later and still horrible service
TruGreen - 2 weeks later and still horrible service
TruGreen - 2 weeks later and still horrible service
TruGreen - 2 weeks later and still horrible service
TruGreen - 2 weeks later and still horrible service
TruGreen - 2 weeks later and still horrible service
TruGreen - 2 weeks later and still horrible service
So its been 2 weeks and my yard still looks like crap , they finally called me back about coming out repair / seeding my yard to start getting my yard back in the right direction , so Truegreen scheduled my seeding for the 28th of this month and i had my daughter...
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1.0
#1369248
Reply to reviews

Contact TruGreen Customer Service

Mailing Address:
860 Ridge Lake Boulevard
Memphis, TN 38120
USA
Phone:
(800) 464-0171
All TruGreen Contacts

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TruGreen - Killed grass
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TruGreen - Killed grass
Here is how my lawn looks like after Trugreen service 05/29/18 They killed my lawn, don’t use them. They have no clue about lawn care.
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Anonymous
Carl

We had are grass killed back in July, and we were told not to pay the grub treatment. Now they keep sending us a bill to pay it.

1.0
#1272744
Reply to reviews