TruGreen

After being a loyal customer for several years now, I have had to call the company several times with the same complaints. After they spray for mosquitoes, my cherry tree leaves wither up and fall. They deny that their spray is the cause. When the tree would start to recover, they would spray it again, and the same thing would happen until finally, the tree died. I forbade them from spraying one branch, and now that branch has managed to survive. I have full service with this company, including tree, shrub and lawn care.

I had them aerate and seed my lawn, but had to stop this year because the last time they did it, I ended up with thick grass growing in all my mulch beds. When I called about this issue, I was told I needed to put tarps down.

I have an insect disease tree service for my dwarf abelia, which two years ago had excessive shedding. Nobody knew what it was. I had two people from their company come out to inspect it. I was told the one by my pool was going to die, but they didn't know why. I noticed that when I put my hand in the tree, I got a rash.

Upon investigating, I took a branch down to one of our local stores. I found out the tree had mites, so I ended up having to purchase chemicals and treat it myself. I still have the tree. I still have all the trees. Whenever I complain, they deduct a small amount of money.

I explained to them that I have a weeping cherry tree that I had recently planted, a small one, but nothing was done. They claim they don't spray ornamental trees, but in my experience, they do. It's not a coincidence that the leaves on my trees look burnt and shrivel up when they leave. They have one man who has come out on several occasions over the years and can attest to this.

I don't know if they are using flea and tick spray instead of mosquito repellent, but I'm unsure. After the first mosquito treatment, my crepe myrtle tree buds looked burnt. Further treatments have caused the limbs to become dry and brittle. I lost my non-weeping Japanese tree.

Despite all these issues, they refuse to replace my trees and had the audacity to suggest root rot was to blame. I am prepared to dig up the tree to prove that is not the case. I have used this full-service company for years, but I'm afraid I have truly tried all I can.

I am writing to express my extreme disappointment with the state of my lawn after receiving lawn care services from TruGreen for the last 15 months. Despite multiple attempts to address the issues, my lawn has continued to deteriorate.

Initially, I was drawn to TruGreen due to their extensive marketing and claims of expertise. However, the results have been quite the opposite. My lawn has progressively yellowed, developed dead patches, and has now been diagnosed with cinch bugs and sod worms. I have consistently communicated these concerns to TruGreen's customer service representatives, who have repeatedly suggested that I increase watering.

However, my lawn receives ample water through both a full irrigation system and frequent rainfall in Florida. Additionally, the speed at which the TruGreen technicians complete their services raises questions about the quality of care. It seems unreasonable that a 25,000 square foot lawn can be adequately sprayed in only 10 minutes. Recent observations have revealed that even the tires of TruGreen's equipment are causing damage to my lawn, leaving dead patches wherever they pass.

This suggests that the company may be using harmful chemicals that are not only harming my lawn but also potentially contaminating their equipment. Given the significant damage caused to my lawn and the fact that TruGreen's services have likely contributed to the problem, I am requesting that the company cover the costs of resodding my lawn. I am not seeking profit, but simply compensation for the damage done. Furthermore, I believe it is appropriate for TruGreen to change its name to 'TruBrown' to reflect the state of the lawns it has treated.

I hope you will take this matter seriously and address my concerns promptly. The first two pictures were from July 2023, the others are recent!

My lawn was treated with a liquid weed and feed after three straight weeks of rain and it burned or killed my landscaping. Seven weeks earlier, they sprayed and found an azalea and two phlox killed, and I assumed it was because of a lack of water.

On 5/16, they treated my yard and within 48 hours my hibiscus was killed. Today, one week later, I have burn marks on a cherry sapling, lilac, two more azaleas, a peach tree and a couple of other bushes, but the weeds are far from dead. I have about $1000 in damages due to TruGreen and I am not happy at all! I will likely have to cut back all of the bushes and trees affected and hope they can recover.

I have cut the hibiscus down to the ground as it was getting ready to bloom before they sprayed. So how do I know they sprayed my landscape? It's pretty simple. The grass at the edge is burnt to a crisp and the weeds that were in the beds are burned as well next to the bushes and flowers listed.

On Tuesday 5/21, a manager was scheduled to come out but later in the day texted me to tell me that a bigwig came into town that he wanted to meet, but he never contacted me back. I am very frustrated about the damage and lack of professionalism.

Trugreen technician damaged my property, Im not their client my neighbor is their client. Trugreen DAMAGED MY PROPERTY and didnt offer anything but Im sorry.

Im sorry doesnt replace or repair the DAMAGE and Disrespect shown by Trugreen Technician for driving away before replacing and repairing MY DAMAGED PROPERTY. I had to chase the company down to answer my complaints for weeks but they have not repaired or replaced the damage done. A Trugreen Mgr offer a concession to aerate and seed for the disrespect, inconvenience and labor for damage done by a Trugreen Technician that they terminated because of his behavior towards customers. Which was worst Trugreen or its technician towards its customers or potential customers.

Be very aware when someone unknowingly hires Trugreen to do work on or near your property, Trugreen will damage it and walk away stating it wasnt me that DAMAGED YOUR PROPERTY when you are looking directly at commit the DAMAGE. TRUGREEN IS NOT A TRUSTWORTHY COMPANY FIND ANOTHER COMPANY THIS ONE LIES OPENLY TO YOUR FACE, SO BEWARE I TOLD YOU SO!

Signed up for a one-year service. Had previously also done weed control and fertilizer myself.

The first two applications were okay. The tech showed up without a scheduled appointment on July 3. He said he was going to apply nitrogen granules. I questioned him, 'It's 98* and sunny; these could burn the grass.' His response was, 'We use a special formula; they will not burn your grass.' He was packing up and I asked if he was done.

He said yes. I asked him if he planned on doing the backyard. He responded, 'You have a backyard?' My lawn has severe damage and burning. Called customer service; they just kept reading a script.

They would not give me a manager or direct contact number.

Look at the pictures! I'm sick over the damage to my once healthy turf.

Hello, my name is Bruce Hunter. My address is 3975 Lagrone St., Powder Springs, GA, 30127. I am a new member of TruGreen, having joined less than a month ago. I called the company number about 3 weeks ago to explain that although the pricing the company advertises is fine, my needs are smaller than those advertised. I made it clear that I wanted my front yard and both sides of my house treated, not the backyard. I recently laid new sod there, so there is no need for service in that area.

On June 19th, 2024, I received a text stating that a technician named Khari Hansberry would arrive around 12pm. He fulfilled his duties, and I didn't see an issue until I looked in my backyard. I found a TruGreen sticker indicating a pesticide application in the grass, immediately realizing that he had jumped my fence. This happened despite my explicit instructions not to touch my backyard. The gate was locked.

I immediately called TruGreen for two reasons. Firstly, to adjust the original payment plan because the representative, Bob, who processed my initial call to begin the service, had been charging me for the treatment of both the front and backyard, in addition to both sides of my home. Secondly, I wanted to notify the company that the technician had jumped over my fence.

The TruGreen representative responded by acknowledging that their paperwork indicated servicing was only meant for the front and side of my home. They asked me for the technician's name, which I provided. I was informed that a manager named Alex would come to assess the backyard on July 2nd, 2024.

Alex arrived promptly and reviewed my backyard. He stated he was uncertain how the technician could have jumped the fence, a feat which is straightforwardly unauthorized. Concurrently, he identified that the grass was dry because I had not watered one side of the yard. I refuted this by showing him an area of my lawn that was nourished and in good shape, despite having undergone the same watering treatment as the neglected area. Despite evidencing that some sections of my lawn were scorched and bleach-colored, a very distressing sight, Alex began to doubt my claims, photographing the area and accusing me of lying.

I later presented him with a receipt for $33.31 and explained that I would prefer a reimbursement for that amount, plus compensation for approximately 30 pieces of sod required to replace the damaged section of my lawn. The Bermuda sod cost per piece was $4.49, so the extent of the damage inflicted was fairly evident. He assured me that he could sort out the sod by the following week.

I informed Alex about a function I was hosting on Saturday, July 6th, 2024, and requested that I be reimbursed so that I could handle the repairs. Despite needing to carry out the manual labor and purchase the new sod and topsoil myself, I asserted that I would still need TruGreen's services in the fall if they could handle this situation reasonably. His response was that it wasn't a 'win' for him. Following a short attempt to compromise, I asked him to leave my property.

Despite this confrontation, Alex remained obsessed with requiring video evidence to support my accusations. I remained calm throughout the encounter, neither of us raising our voices. However, it was frustrating to have an argument about what had happened to my previously excellent lawn at the end of May 2024 and up until June 13th, 2024. Alex chose to dismiss my concerns, accusing me of lying and insisting that the technician should never have entered my backyard.

As I gazed at my new front lawn, I watched him walk over the new sod, questioning his blatant rudeness and lack of professionalism. An hour later, he called me again. As soon as I recognized his voice, I told him, 'I have nothing to say to you.' This incident left a bad first impression, and I would greatly appreciate if someone else could help resolve this issue. Thank you.

Bruce Hunter.

Heres a polished version of your message:

I paid in full for what I understood to be a full year of service, from October 2023 to October 2024, based on my conversation with the sales representative. Despite this, I have received multiple billing statements during the contract period.

When I called to inquire about the charges, they mistakenly performed a duplicate service, which resulted in a $500 charge. After I raised the issue, the representative reviewed my account with management, and they ultimately voided the charge.

However, today I received two more invoices for services I believed were already covered under the original contract.

My takeaway from this experience is that if you're considering doing business with True Green in Marion County, be sure to verify that your full payment indeed covers all services as outlined in the contract.

On top of the billing confusion, I must say that I'm not impressed with the results. Comparing my lawn to my neighbors, the quality of service provided does not reflect the amount of money I paid to maintain a well-manicured lawn.