TruGreen Reviews

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TruGreen - Deceptive and Destructive Green
TruGreen - Deceptive and Destructive Green
TruGreen - Deceptive and Destructive Green
I witnessed a Tru Green employee, Dan Buck, drive a large aerating-type machine along my sidewalk. As the machine was too wide to fit, it was crushing the landscaping bricks, which were set on-pointe along the sidewalk. I spoke with the two other employees on site, who...
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8 comments
#2004446

Did they go through your yard to get to the customers yard?

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Featured
ID
#1436858 Review #1436858 is a subjective opinion of poster.
Location
Glassboro, New Jersey
Service
Trugreen Manager
Reason of review
Poor customer service
Most helpful review
New Reviewer
To get into direct contact with the President/CEO of TruGreen, here is the direct line to his office: 901-597-****. This number is answered by his personal secretary at the TruGreen Corporate Headquarters in Memphis, TN. You can also email his office at...
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165 comments
#1865435

Finally! It's been very difficult to get a hold of corporate.

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ID
#313447 Review #313447 is a subjective opinion of poster.
Location
Monroe, Michigan
Service
Trugreen Customer Care
New Reviewer

My lawn is totally ruined , completely full of crabgrass and weeds from a lawn that was prestine. My husband was consumed with caring for his lawns , they were like a golf course ..then he became disa

My lawns are full of crabgrass and weeds , the grass it's self looks unhealthy. I've called texted to complain .they don't do anything to change it . They put revive down . They never send their " experts" out to see what's wrong with the lawns or what they need to do . I pay for the entire season up front maybe that's my mistake .so they could careless about me . I've felt like they just took my money and distroyed my lawns . I don't know how to get rid of all the weeds and crab grass .we are seniors !!

User's recommendation: Look some where else.

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ID
#2878817 Review #2878817 is a subjective opinion of poster.
Service
Trugreen Lawn Service
Pros
  • Cust service is only friendly bc they are being rated
Cons
  • Very very hard to get ahold of
  • Lawn is full of weeds and crabgrass
  • Poor quality and no resolution
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My service is the worst of any company i've ever dealt with

I was over charged. I never received my discount for paying in full. (almost $500) My lawn looks worse than when i called them. No one came to treat my lawn for 50 days ( no visit in month of July at all). I get constant calls, texts and emails to purchase more services even though i have called to complain regularly. Cant contact anyone at my service branch branch.
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ID
#2875141 Review #2875141 is a subjective opinion of poster.
Location
Brunswick, Ohio
Service
Trugreen Lawn Service
Loss
$1850
Preferred solution
Full refund
New Reviewer

No Good Custumer Service

In the past six days (9/8-9/14) we have asked for a representative to come to our home to evaluate the problems with our lawn. Call center said a supervisor would contact us on 9/12 to evaluate the situation. He called on 9/12 at 6:30pm at which time i was working and said he would call the following and I am still waiting. Poor customer service!
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ID
#2871327 Review #2871327 is a subjective opinion of poster.
Product
Lip Monthly Subscription
Loss
$300
Preferred solution
Let the company propose a solution
New Reviewer

True green lawn service

True Green service is terrible. Do not waist your money on this company. Our lawn since they have serviced it looks like crap. Its the worse lawn in the neighborhood and brown.

User's recommendation: Do not use True Green-save your money.

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ID
#2858821 Review #2858821 is a subjective opinion of poster.
Loss
$300
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Killed my lawn twice. No one to talk to. Wait times are over an hour

This is the worst company I have ever dealt with including Comcast. Zero customer service. I have a new construction home and they have already killed it twice. Tech was extremely dude

User's recommendation: Run way from these clowns.

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ID
#2851173 Review #2851173 is a subjective opinion of poster.
Location
Jacksonville, Florida
Cons
  • Horrible customer service no one answers the phone
Preferred solution
Another complete resod

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unable to contact or get any satisfaction over the phone.

It is impossible to speak with a manager or to even reach the office which handles your account. Lawn looks awful and all I get is the same boiler-plate responses from the tech who actually does the service. Never again.

User's recommendation: Don't bother, all they do is take your money.

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ID
#2848178 Review #2848178 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Want them to respray for the 3 different weeds . They said they were doing 2 applications

When are coming out to spray are lawn for the weeds that we still have . Talk to representative 2 weeks ago said they would be out on August 19 still waiting
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ID
#2828035 Review #2828035 is a subjective opinion of poster.
Location
Brunswick, Ohio

AVOID USING THIS COMPANY!!!

AVOID! I signed up for a plan that was confusing from the get-go. Whatever was done gave no discernible improvement to either lawn, shrubs, or cinch bugs. I received unpleasant calls from the franchisee, aka branch #5052. I recently received a debt collection demand letter for $55.95. I will pay it, but I will never deal with this company again. S Hoover, 2770 Semoran Circle, Pensacola, FL 32503. aggressive.

User's recommendation: Avoid! Avoid! Avoid!

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ID
#2823293 Review #2823293 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

No Service

Called for an appointment, for Thursday no one showed-up. I called to reschedule, confirmed that Mathew was coming on Saturday by text message, they change the person to Jamal later that day so OK, I waited at home all day no one showed up. Got a text in the afternoon that the service was completed, and it showed me a bill. No one ever came to my house.

User's recommendation: Find yourself a local vendor,

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ID
#2822000 Review #2822000 is a subjective opinion of poster.
Cons
  • Bad customer service
Preferred solution
Apology
New Reviewer

Terrible Service

Where to start - After purchasing a lawncare service, TruGreen did not service my yard until August and this was the front and part of the side. No back yard treatment, because my dogs were out and they repeatedly schedule and show up on blacked out service dates from my numerous calls through customer service. The kicker - They charged me over a $125.00 for the one treatment at time of it wascancelled

User's recommendation: If I could have given a Zero on all review stars I would have. Stay Away from this company!

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ID
#2821793 Review #2821793 is a subjective opinion of poster.
Location
Laramie, Wyoming
Loss
$100

To many weeds

Tru Green came out to take care of weed problem August 2 was going to come back August 17 never did, lawn looks very bad weeds all over. Never did a thing the last two app. Suppose to have 7 app have had 4 what is the deal? Thank you, Robert E. Lee 6110 Fairacres st sw Canton Ohio 44706 Phone 330-832-****
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ID
#2816595 Review #2816595 is a subjective opinion of poster.
Location
Massillon, Ohio

Not good

Having numerous problems with true green but this one takes the cake I pd in full for the service. My checking acct was charged 36.65 on 7/23 called Billing dept on 8/23 Andrea told me there was some summer programs and since I knew nothing about the program a credit would be issued and I would receive within 48 hrs from the credit dept never happened recalled Billnng 8/26 he advised it would take 2 weeks for them to put this morning in my acct. Totaly unacceptable. Since when c an you charge my acct without my permission it was eAsy to charge my acct but it takes them 2 weeks to return my money. If I don't have this in my checking b y next week I am going g to contact the better business bureau happened happened happened
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ID
#2812532 Review #2812532 is a subjective opinion of poster.
Location
Ashtabula, Ohio

Accident involving TruGreen truck.

July 29th, 1:30 pm.......hit by TruGreen truck, his fault. Lots of photos of the scene, the damage, his truck. Not from a franchise, out of a corporate location. Many text messsages of assurance from the driver that he would take care of it. Im guessing his supervisor is oblivious to this accident. The truck is already rough,so the new damage blends in. Repeated calls, filed report with customer care. Still crickets.....3 weeks later. Is this how TruGreen conducts business, a big corporation? Allowing trucks on the road with expired tags, free to damage other vehicles withwinity? Do I need to get a lawyer?

User's recommendation: Called corporate. They are resolving the issue.

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ID
#2809209 Review #2809209 is a subjective opinion of poster.
Location
Washington, District Of Columbia
New Reviewer

Damage to lawn

My lawn was ruined last year by your company. I had Zoysia grass . Beautiful for about 15-20 years. They put wrong chemicals on my lawn Complete ruined!!!!! They came out twice to reseed. NOW I have nothing but straw and weeds. I was told to give 3 estimates and they would pay for repairs. Waiting now, one month for them to contact me. I have even called corporate, and I am still not getting them to call me back. Called them 3 times . Such HORRIBLE service. I will still call again every day if I have to. I

User's recommendation: NEVER USE THIS COMPANY.

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ID
#2769772 Review #2769772 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Frustrated experience

First year and last with Trugreen. My lawn has never looked so bad. I have requested multiple times for a person of authority to meet with me to discuss and have never received a response. I have weeds everywhere, the grass is burned where I believe they over fertilized as you can see a pattern. A waste of $400Terrible.

User's recommendation: Terrible, save your money.

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ID
#2762679 Review #2762679 is a subjective opinion of poster.
Service
Trugreen Trucomplete Lawn Service
Pros
  • Technician john was a nice guy
Cons
  • Terrible lawn results and customer service help
Preferred solution
Cancel service going forward for 2022

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