Most helpful review
New Reviewer

Here is the contact info for the Pres/CEO of TruGreen....

To get into direct contact with the President/CEO of TruGreen, here is the direct line to his office: 901-597-****. This number is answered by his personal secretary at the TruGreen Corporate Headquarters in Memphis, TN. You can also email his office at...
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167 comments
#2074275

I am trying to get in touch with John Cowles (or another executive) office but unfortunately, I cannot find the complete phone number or email. Can anyone help?

I have had nothing but problems with TruGreen and their customer service is horrific. Waste hours on the phone, they make promises and NOTHING is ever done.

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ID
#313447 Review #313447 is a subjective opinion of poster.
Location
Monroe, Michigan
Service
Trugreen Customer Care

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New Reviewer

Bait and Switch

My lawn was in needing of aeration and overseeing. I called TruGreen and they told me to wait until fall and buy their package. I have had several weed treatments with hardly any results. Then when the aeration came, they can't do my back yard because it has 10 steps....
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ID
#3951524 Review #3951524 is a subjective opinion of poster.
Location
Baltimore, Maryland
Loss
$350
Preferred solution
Have a return call and possibly the services they promised.

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Verified Reviewer
New Reviewer

Horrible service

I specifically called customer service and told them not to treat my new sod on the side and my backyard. Technician comes and treats my new zoysia twice after I told them not to. How stupid can this be???

User's recommendation: Do not use Trugreen for anything.

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ID
#3892569 Review #3892569 is a subjective opinion of poster.
Location
Columbia, South Carolina

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New Reviewer

Doing nothing about my lawn

Update by user Sep 15, 2022

Cancelled the remainder of my the services and received my money back. They sent someone out during the cancellation process and they told me I had cinch bugs in my lawn (yeah buddy I knew that 3 weeks previous and someone else has come out and fixed the issue)....

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ID
#3858922 Review #3858922 is a subjective opinion of poster.
Location
Memphis, Tennessee
Service
Trugreen Lawn Fertilization Service
Pros
  • Pleasant people
Cons
  • Not a whole lot of urgency
  • Service not delivered as promised
  • Lawn is getting worse with each passing day
Loss
$275
Preferred solution
Deliver product or service ordered

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New Reviewer

Deceptive marketing practices

Early in the spring I was contacted by a TruGreen sales person with an :"incredible offer". He gave me a good price for 5 treatments plus grub control. It really was cheaper than buying the chemicals myself. I prepaid the entire offer to get this price. After several...
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ID
#3858189 Review #3858189 is a subjective opinion of poster.
Location
Columbus, Indiana
Preferred solution
Full refund

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New Reviewer

Worst grass treatment, worse customer service, liars....

I have been dupped by one of your sales associated to pre pay for services by True Green, there were suppose to be 6 services including an aeration/seeding which was due in late September. When I was on the phone with the sales person Andrew I asked how can you treat a...
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ID
#3838196 Review #3838196 is a subjective opinion of poster.
Location
Brooklyn, New York
Pros
  • No pros
Cons
  • Attitude of customer service reps
  • Paid the service and not well performed
Loss
$1300
Preferred solution
Full refund

False and misleading information - Lies

We discontinued our Truegreen service but a technician showed up 5 days later to treat our lawn. We stopped him and told him we discontinued our service. He was very pleasant and say OK no problem. Later that day I received a text stating the technician that visited...
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ID
#3800289 Review #3800289 is a subjective opinion of poster.
Location
Hendersonville, North Carolina

The herbicide treatment is not done uniformly. expensive shrubs were the treated with herbicide causing a significant damage

The treatment is not done uniformly on whole area, resulting in Island of weeds still in good condition. During the first 3 herbicide treatments expensive shrubs were the treated with herbicide causing significant damage on six of them ; to be seen if the damage is permanent. While I wanted the WHOLE area to be uniformly treated, I want the person performing the job to be careful and not spray other plants and/or shrubs.

User's recommendation: Be aware of potential damage in other areas when herbicide is used.

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ID
#3786762 Review #3786762 is a subjective opinion of poster.
Location
Beverly, Massachusetts

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Verified Reviewer
New Reviewer

We have just returned for vacation to see a door hanger from True green saying the provided a service. I

I reviewed the billing and report from the person who provided the service. He finds a list of things that should be taken care of . He does not once say anything about not doing the back yard since the gate was locked because we were on vacation. I have requested on many times for a pre call from who ever is going to provide service. I have heard from the people on the other end of the phone it will happen. So far this year no one has called letting me know they were coming out to service my lawn. . I will not be renewing this serivce for next yr.

User's recommendation: Be ware of them ripping you off every change they get.

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1 comment
#2228390

I jsut found out that they have only been treating my front lawn the entire year

ID
#3784765 Review #3784765 is a subjective opinion of poster.
Location
Ashburn, Virginia
Cons
  • Total confusion on scheduling and being on time
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

I just canceled be contract because I continue to pay for a service that’s has not helped my backyard but in fact made it worse. I have bought two pallets of grass in 2020 and 2021

I also had a soil sample done in the first of march and questioned several people about the results and finally in late July after inquiring several times about the said soil sample I was told the soil sample could not be found and they would have to come out to do another sample.so for the third year in a row I am no better and in fact worse than when I started.

User's recommendation: No follow thru with customer service.

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ID
#3779358 Review #3779358 is a subjective opinion of poster.
Location
North Richland Hills, Texas
Preferred solution
Let the company propose a solution
New Reviewer

Killed my centipede grass in front yard

About two months ago i started seeing weeds pop up in front yard. So i started looking on the web for a company to help me out. So i hired Trugreen. They came out and on the second application i notice my yard starting to die so i called the supervisor and told him my...
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ID
#3772475 Review #3772475 is a subjective opinion of poster.
Location
Birmingham, Alabama
Pros
  • No commication
Loss
$5000
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Damaged lawn

TruGreen - Damaged lawn
TruGreen - Damaged lawn
TruGreen - Damaged lawn
TruGreen - Damaged lawn
STAY AWAY !!! I will keep it simple, they burned out my lawn over a month ago with a product that was never requested to be put down.I have made multiple calls over the last month and sent them pictures of the damage with a guarantee that someone would call me back, and I continue to wait for that call. I have been the one who has been responsible to seed and water the damaged that they created. The customer service is horrible, and the supervisor will never get on the phone to resolve the issue! HORRIBLE SERVICE !! SAVE YOURSELF THE AGGRAVATION AND FIND ANOTHER COMPANY!

User's recommendation: STAY AWAY.

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ID
#3752534 Review #3752534 is a subjective opinion of poster.
Location
Twinsburg, Ohio
Preferred solution
Full refund
New Reviewer

Over charge

First time customer here. Called asked for one application for weeds..supposed to be 24.99 They came out and charged me 74.99 said they did 2 applications, which i did not ask for. My bank account is in the neggative. I have to watch my pennies. These people took advantage of a old lady. Never again !!! I live in a mobile home. you can only do about 4 cartwheels in my yard...

User's recommendation: dont do buissness with these people.

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ID
#3716452 Review #3716452 is a subjective opinion of poster.
Location
Alto, Michigan
Loss
$65
Preferred solution
Full refund

Landscaping and Gardening Expert Talks

Lawn Care During Drought: How to Grow Lawns with Less Water?

Jun 8, 2022

How to care for your lawn in a drought? John Perry, a lawn expert, shares tips on effective lawn care with new water restrictions and explains how to preserve a green yard.

John Perry
John Perry

John Perry is President, CEO, and Founder of Greene County Fertilizer Company, Inc. and the author of the Lawncology educational series.

New Reviewer

Paid for a service that they will not seem to schedule .

TruGreen - Paid for a service that they will not seem to schedule .
Last year I paid for vegetation control.They were supposed to spray the weeds in my rock beds along my driveway.I called every two weeks or so to find out when they were coming.Mid August I asked for a refund and told them to forget it.I spoke with someone this week as...
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ID
#3699918 Review #3699918 is a subjective opinion of poster.
Location
Fairfield, California
Loss
$500
Preferred solution
Refunds and the problems fixed !

I called tharm they do not see my account. I paid 536. They did weed spray and weeds are not dying and it has thorn and hurting to foot. Nobody came fir seeding. They supposed to come this Monday.

Weeds gas thorn snd not dying. Do not see my account in computer. Call me. 312404****. Nobody came for seeding also. Clean the weeds so we can use the lawn.
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ID
#3699272 Review #3699272 is a subjective opinion of poster.
Location
Bartlett, Illinois
New Reviewer

Pissed off consumer for there customer service

I called to get quotes for a new customer rates. I liked the rates so I signed up for service. They put me on the ez pay service to pay monthly. I looked at my bank account the next day and of course over a 1000.00 was taken out. I immediately called and cancelled my...
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ID
#3680774 Review #3680774 is a subjective opinion of poster.
Location
Beech Island, South Carolina
Loss
$120000
Preferred solution
Full refund

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