TruGreen

Dear TruGreen:

Once again, I am enclosing pictures of your work over the past several years.

I have asked you to please take care of the weed issues on my front lawn now for over two years.

The result is what you see!

The picture on the left covers the east side of my front lawn.

The picture on the right encompasses much of my front lawn.

What makes it even worse is the picture on the left generally is a different color than the rest of my lawn. It begins with purple flowers, and that is when I first contacted you again this year.

You sent someone out, and this is the result again!

Would you be proud to hang the TruGreen side next to this?

I can't attach pictures to this file, so I have sent a separate email with pictures.

Michael Hurley

5469 Vincent Trail

Shelby Twp., Michigan 48316

After being a loyal customer for several years now, I have had to call the company several times with the same complaints. After they spray for mosquitoes, my cherry tree leaves wither up and fall. They deny that their spray is the cause. When the tree would start to recover, they would spray it again, and the same thing would happen until finally, the tree died. I forbade them from spraying one branch, and now that branch has managed to survive. I have full service with this company, including tree, shrub and lawn care.

I had them aerate and seed my lawn, but had to stop this year because the last time they did it, I ended up with thick grass growing in all my mulch beds. When I called about this issue, I was told I needed to put tarps down.

I have an insect disease tree service for my dwarf abelia, which two years ago had excessive shedding. Nobody knew what it was. I had two people from their company come out to inspect it. I was told the one by my pool was going to die, but they didn't know why. I noticed that when I put my hand in the tree, I got a rash.

Upon investigating, I took a branch down to one of our local stores. I found out the tree had mites, so I ended up having to purchase chemicals and treat it myself. I still have the tree. I still have all the trees. Whenever I complain, they deduct a small amount of money.

I explained to them that I have a weeping cherry tree that I had recently planted, a small one, but nothing was done. They claim they don't spray ornamental trees, but in my experience, they do. It's not a coincidence that the leaves on my trees look burnt and shrivel up when they leave. They have one man who has come out on several occasions over the years and can attest to this.

I don't know if they are using flea and tick spray instead of mosquito repellent, but I'm unsure. After the first mosquito treatment, my crepe myrtle tree buds looked burnt. Further treatments have caused the limbs to become dry and brittle. I lost my non-weeping Japanese tree.

Despite all these issues, they refuse to replace my trees and had the audacity to suggest root rot was to blame. I am prepared to dig up the tree to prove that is not the case. I have used this full-service company for years, but I'm afraid I have truly tried all I can.

I canceled my services!!! You do not honor your guarantees!!!

You failed to kill the weeds but did kill my dog! After 5 days of the initial visit, she was let outside. Within a week, extreme bloody vomit from ulcers caused by herbicide that you use, according to the veterinary clinic, was shown in her blood work. Your response to the false guarantee is to mow the dead lawn that is too short to be mown.

There is zero grass! The only thing you fertilized were the weeds!!! Then, on the return trip to 'make it right,' you left a message that the lawn needed to be mowed. You are absolutely stupid!!!

The lawn is dead because of you!!! It is under the bottom possible setting, you POS. Then, on the free trip to make the yard right, you refused to kill the weeds I was paying for.

Nothing had died in 6 weeks!!! Other than my dog!

D1. Last year I had arranged for 6 laying of chemical to make lawn look good.

My lawn was the worse I ever saw it.

2. When they laid down the first weeding solution, they mixed a lot of lawn. Weeds grew thats how I know. Called them and they came out to respray.

Then they tried to tell me that that service was considered one that I paid for. Finally, got that straightened out.

3. This month March 2025, they came out and sprayed. I did not enter into a contract for this year.

They said that the agreement says that it is an on going contract. Never saw it.

And why did they not mention it when I talked to them last year about that years services

Now they are trying to make me pay. Deceitful and dishonest company.

BTW, my lawn needs a lot of work because of what they did to my lawn.

I am writing to express my extreme disappointment with the state of my lawn after receiving lawn care services from TruGreen for the last 15 months. Despite multiple attempts to address the issues, my lawn has continued to deteriorate.

Initially, I was drawn to TruGreen due to their extensive marketing and claims of expertise. However, the results have been quite the opposite. My lawn has progressively yellowed, developed dead patches, and has now been diagnosed with cinch bugs and sod worms. I have consistently communicated these concerns to TruGreen's customer service representatives, who have repeatedly suggested that I increase watering.

However, my lawn receives ample water through both a full irrigation system and frequent rainfall in Florida. Additionally, the speed at which the TruGreen technicians complete their services raises questions about the quality of care. It seems unreasonable that a 25,000 square foot lawn can be adequately sprayed in only 10 minutes. Recent observations have revealed that even the tires of TruGreen's equipment are causing damage to my lawn, leaving dead patches wherever they pass.

This suggests that the company may be using harmful chemicals that are not only harming my lawn but also potentially contaminating their equipment. Given the significant damage caused to my lawn and the fact that TruGreen's services have likely contributed to the problem, I am requesting that the company cover the costs of resodding my lawn. I am not seeking profit, but simply compensation for the damage done. Furthermore, I believe it is appropriate for TruGreen to change its name to 'TruBrown' to reflect the state of the lawns it has treated.

I hope you will take this matter seriously and address my concerns promptly. The first two pictures were from July 2023, the others are recent!