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Update by user Apr 22, 2021
They brought the wrong fertilizer again. When I called last Wednesday 4-14-2021 they said the main supervisor would contact me within 48 hrs., which would have been by the end of that Friday.
As of today 4-21-2021 I have not heard from them. More lies and no way to get it resolved. I have rescheduled by on-line the only way for them to show up Monday 4-26-2021. When they arrive they say they cannot show me the work order that they leave when the job is complete until the job is done.
I have to stay home on the day of job or they would have already put down the wrong fertilizer on my new grass seed. They said and show in print that they aerated my yard twice within 5 days. I have all of their lies in print and am ready to turn it into the Illinois Attorney General.
Their ad, which I have in print, says they will visit as many times as it takes to be sure I am pleased with their care of my lawn. They are nothing but a sham.
Original review posted by user Mar 23, 2021
Was told my aeration would be done in March for over-seeding. 1st date was March l8, 2nd date was March 23, last date is April 4-9.
Sorry I prepaid. Jay Patel assured this work on phone conversation. Could not get anything on paper to assure our conversation. I have experience and know what I want done.
He agreed to my requests. I will go to the attorney general if I have to. After watching their big speel about their procedure for leaving flyer on door of what was done I find them very untrustworthy. This includes chemicals used.
I will hold them to it if I ever get them to start the program promised. Hope they come thru for me.
User's recommendation: Be sure to get it in print. Don't use Trugreen!!
Preferred solution: Deliver product or service ordered.
TruGreen Pros: Price agree to work with my lawn desires.
TruGreen Cons: Failed to perform lawn servic.