Not resolved
Customer service

On may 23rd 2018 while my family and I were on vacation Trugreen aerated my lawn. Problem is I have never used this company and did not request this service. I had just put down new sod in a large area of my lawn the previous week. When I arrived home my new grass was destroyed and my sprinkler system was damaged.

I found a note in my mailbox from the person that was apparently responsible for the mistake with a phone number of his supervisor and informed me that he contacted him.

The company representative did arrive the next day and admitted the their mistake. We agreed to a $475.00 settlement for the repairs. Angry

I made the repairs and have contacted the rep several times but haven't received anything except my claim has been summitted Bla-bla . Bla-bla

Reason of review: Poor customer service.

Monetary Loss: $475.

Preferred solution: Full refund.

I didn't like: Poor response paying for damages.

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