On may 23rd 2018 while my family and I were on vacation Trugreen aerated my lawn. Problem is I have never used this company and did not request this service. I had just put down new sod in a large area of my lawn the previous week. When I arrived home my new grass was destroyed and my sprinkler system was damaged.
I found a note in my mailbox from the person that was apparently responsible for the mistake with a phone number of his supervisor and informed me that he contacted him.
The company representative did arrive the next day and admitted the their mistake. We agreed to a $475.00 settlement for the repairs.
I made the repairs and have contacted the rep several times but haven't received anything except my claim has been summitted . firstname.lastname@example.org
Reason of review: Poor customer service.
Monetary Loss: $475.
Preferred solution: Full refund.
I didn't like: Poor response paying for damages.