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Attempted to obtain service to maintain our healthy and loved Silver Bismarck palm to prevent palmetto weevil infestation. Our tree service sugested that Mike at TruGreen is the expert for this.

We called requesting an appointment with him. a SALES PERSON ARRIVED (NOT MIKE) (Joe a.k.a: Hollywood, nice person). He pre-sented a "boiler-plate" contract not focused on our Bismarck, we became very irritated and again requested to meet w/Mike. Minimally, I made 4 phone calls (3 too many, actually) requesting Mike.

At this time, approx. 4-5 weeks after-the-fact, not 1 damn returned call , many missed promises for him to return my calls.

. As we had pleasant experiences with TruGreen in Michigan - here in Port Charlotte Fl area their CUSTOMER SERVICE IS *** POOR

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Exceptionally poor customer service and follow-up.

Company wrote 0 private or public responses to the review from Dec 01.
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