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1.0

I being a customer for more than 5 years, the last year I had a lot of problems with the company. I have a private fence with a gate which is locked and more than 3 quarter of my house is inside of the fence...

I had many times where the person from the company came without to call or schedule an appointment where I am able to be home and open the gate to let them in, they sprayed in front of my house and they put the bill on my door, I had to call and told them they will need to come when I am home and spray the rest of the house, it happened where it came again and did the front and left, I have cameras around the house so I called and complain, you can see the person for 5 min in front of the house and leave. because they didn't do their job I end up with German cockroaches in my son bathroom and his room.

I called, I had an appointment and after waiting all day they never came, the last 2 months I tried many many times to get someone to come before the bugs invade my whole house....I work nights...is hard for me to keep waiting for them all day in the house to come, and when I call usually they tell me they had to cancel...after waiting all day for them.. I keep sending them messages, I keep calling...like today...I supposed to have someone coming before 10...nobody came...I call because the corporate office told me to call last week if they don't come before 10....spoke with a different person...and he didn't have any idea...but he paged and the guy call and told me his schedule it showing I was scheduled for late afternoon...another lost day...can't leave the house, can't take a shower because I am afraid they will come and I am not hearing them...I am really pissed

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

TruGreen Pros: I m pissed and.

TruGreen Cons: Poor customer service bad communication and bad work.

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