Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

For years I've had lawncare contract, but a few years ago, the company was bought by Trugreen (trubrown). During the spring of last year, their first treatment of my lawn turned it brown with empty spots.

I called the company repeatedly and each time I was told that someone would come out to inspect. Of course no one ever came, yet each month, they sent someone out to service the burned up lawn. initially, I would send a payment in spite of the condition of my lawn, until finally, I refused to allow them access to my lawn. I continued to call, and they started calling to collect payment, and when I told them that I was not satisfied with their service or customer service, and was not going to pay, I started getting calls from a bill collector.

to this date, no one from trugreen has come, yet they keep calling to schedule treatment, insisting that I have a contract. Serious people!

Product or Service Mentioned: Trugreen Lawn Service.

Reason of review: Poor customer service.

Monetary Loss: $350.

I didn't like: Customer service.

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