For years I've had lawncare contract, but a few years ago, the company was bought by Trugreen (trubrown). During the spring of last year, their first treatment of my lawn turned it brown with empty spots.
I called the company repeatedly and each time I was told that someone would come out to inspect. Of course no one ever came, yet each month, they sent someone out to service the burned up lawn. initially, I would send a payment in spite of the condition of my lawn, until finally, I refused to allow them access to my lawn. I continued to call, and they started calling to collect payment, and when I told them that I was not satisfied with their service or customer service, and was not going to pay, I started getting calls from a bill collector.
to this date, no one from trugreen has come, yet they keep calling to schedule treatment, insisting that I have a contract. Serious people!
Product or Service Mentioned: Trugreen Lawn Service.
Reason of review: Poor customer service.
Monetary Loss: $350.
I didn't like: Customer service.