As a former 25 yr TruGreen employee, the consumer complaints are valid. Servicemaster has gone through several leadership changes in the last 10 yrs.
The current one being the worst. The employees are under constant stress of being fired and overworked. There is no emphasis on providing quality service but instead the focus is on reducing material and labor cost. The consumer is a number, not a valued customer, as recent focus on centralization would validate.
Localized customer service was eliminated to reduce cost and make the company more open to purchase. The current CEO has created an organization that is no longer committed to the original goals of TruGreen but a series of misleading marketing promotions and a detrimental path of destroying employee moral. Your TruGreen representative wants to do " The Right Thing ", but they are working in a hostile and unproductive environment. The current administration has eliminated most of the " Lawncare " people from the organization and replaced them with lower salaried less qualified people.
This will continue until the company is sold and the people that created this disaster are long gone.
I chose to leave this company and the business that I loved under my own accord, refusing to adhere to abuse of the employees and the customers. To those of you who have enjoyed great service and fantastic results from the " old " TruGreen, we can only hope that this mess will be over soon.
Monetary Loss: $400.