Trugreen - Every Application except what was necessary

119 of 1008 Trugreen reviews

I hired TruGreen last Spring (2015) to eliminate weeds in my lawn. Upon receiving my first bill for 2016, I called to say I did not hire them this year. I was told that the contract was "SELF-RENEWING"(keep in mind that I did not request aeration last year).

A few months later, I called to mention that the weeds are not gone, they claimed someone would be sent "right out" to rectify the problem. Meanwhile, I continued to receive numerous phone calls to sell me additional applications for everything except *** KILLER. In the interim, (I was away for a week) they came to aerate and seed my entire 2.5 acres, without permission. Upon returning home, I had no idea what had been done (looked like lotsa puppies were house training in my yard). I then received a ridiculous bill for a service I never requested. They convinced me that either my ex-husband or I requested the service. At that time, I explained that I was unable to pay the entire bill at once, only to learn that neither of us had requested this service.

For the third time, I called TruGreen regarding the weeds today, to learn that they had/have no intention of sending someone out to kill my weeds.

Analogy: Ordering a Camry, getting a tricycle, and paying for a Rolls. STAY AWAY FROM THIS COMPANY. GOOD SERVICE IS OUT OF THEIR REALM.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Discounts and Special Offers
Value for money
Product or Service Quality
Price Affordability

  • What I liked
      No items
  • What I disliked
    • Poor quality and no resolution
    • High prices with no results
    • No customer service
    • Self-renewing contracts to catch busy people off guard

Reason of review:
Poor customer service
Preferred solution:
Deliver product or service ordered
Monetary loss:
Product or service
Trugreen Trucomplete Lawn Service
Review category
Landscaping and Gardening
review #921454

Author wants to be contacted by the company. Learn more

Had an experience with Trugreen? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
119 of 1008 Trugreen reviews

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Trugreen. However, many companies do monitor reviews on our site.

You were reading a complaint about Trugreen.
Filing a new complaint about