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Stay far away from this outfit, especially under their title of Bay Country Lawns in the Fredericksburg, Virginia area. I had been using them the previous 2 years but wasn't satisfied with the way my lawn looked AND, even though I told them not to, when the contract ran out, they automatically kept coming and doing applications, charged me for it, then told me that was part of the agreement.

SO I didn't renew my contract. But last year, the service/sales manager repeatedly contacted me to discuss. I told him I'd renew under only these conditions: notify me when contract is up, do not AUTOMATICALLY renew, don't come out and perform applications after contract is up, call me so we could discuss if I'm satisfied with how my lawn looks and should be alter how it's being treated before I discuss another contract. He agreed and said it would be noted in my file.

WELL GUESS WHAT? NONE OF THAT HAPPENED! No notification, no contact to discuss altering treatments, they came out, TRESPASSED ON MY PROPERTY and performed an application. Now they want me to pay for it!!!!!!

I called the number of the service/sales manager. Different voice on the voice mail. Left numerous messages. Called the office number on the bill, left numerous messages. Finally, received call back from a lady in the office that stated the service manager was in the field but they left a note for him to call me. THE GUTLESS SERVICE MANAGER NEVER DID CALL! I did get a call from a person from TRUGREEN at a Maryland number. She told me she'd cancel my account and that the payment for the application would be voided.

GUESS WHAT???? IT WASN'T!!! I received another bill. Called back the Maryland phone number, reached another person who said my account was cancelled but nobody noted anything about payment being voided! THEN she tried to tell me that I automatically entered into a verbal contract for services to continue on a payment by payment basis after contract ran out! WHAAAATTT????? I told her the manager and I agreed, VERBALLY, to something different and show me in writing I agreed to any of this. Her reply, "I'll have the service manager contact you." Yes, she's going to have the same GUTLESS, NO BALLS CLOWN CALL ME THAT HASN'T RETURNED ANY OF MY CALLS???? RIGHT!

BE WARNED FREDERICKSBURG AND NORTHERN VIRGINIA, AVOID TRUGREEN OUTFIT KNOW AS BAY COUNTRY LAWNS! RUN AWAY FROM THEM FAST! Oh BTW, I filed complaint with Virginia Attorney Generals Office!

Reason of review: Poor customer service.

Monetary Loss: $60.

TruGreen Cons: Dont keep agreement promises, Service manager will not return calls to resolve.

Location: Fredericksburg, Virginia

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