David Alexander CEO True Green I paid True Green in full and in advance for specific authorized work. True Green in Saint Paul sprayed my lawn with chemicals that I expressly prohibited, I told them not to spray a gated fenced area, they spayed it anyway, the “service” made a dog sick, I called them repeatedly to get a refund, their managers repeatedly failed to call me back and resolve my complaints, the company disregarded my subsequent calls giving them specific instructions to stop applying chemicals and to do no more work of kind at my property, they continued to do work without my authorization, they did not send me bills for their continued unauthorized work, and subsequently turned my account over to a collection agency.
I paid the bill for the unauthorized charges and called them again to get an authorized person to call me back. They said "no way" when I requested a refund.
Product or Service Mentioned: Trugreen Lawn Service.
Reason of review: Damaged or defective.
Monetary Loss: $700.
Preferred solution: Full refund.
I didn't like: True green.