TruGreen - Damaged irrigation system
The TruGreen that service my lawn is located at 4060 Bay Creek Church Rd. Loganville , Ga.
30052 and their phone number is 770-225-****.TruGreen aerated my yard on 05/28/15. When I signed up for treatment, I was told we would get 2 to 3 days notice to mark irrigation head so there would be no damages. We didn't get a phone call and sure enough we have damage. We called TruGreen and they said they would send someone out on 06/04/15@***m to walk the property with me to review the damage.
I had to take off work on that day and no one showed up. When I called them, Tracey said someone came out on Wednesday 06/03/15 @ 3pm but it was a mistake by them. We called several time and no one would call us back but the customer service people assured us that they will fix the irrigation system. On 06/17/15, my wife received a call saying they would refund the cost of the irrigation and that's all we would get.
So now I'm stuck with a damaged irrigation system that won't work because of them and they will not talk with us. Plus they charged me for a tree and shrub treatment but they treated my neighbors yard.
They told me they would come out in 3 to 7 business days and never did. They also told us they would not bill us for the next lawn application but they did.
Reason of review: damaged irrigation system.
Monetary Loss: $2500.
Preferred solution: I want TruGreen to fix my irrigation system that they damaged..
TruGreen Cons: Poor customer.
Location: Stone Mountain, Georgia
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