TruGreen's accreditation in the BBB [Better Business Bureau] was REVOKED by the BBB's Board of Directors due to TruGreen's failure to eliminate the underlying causes of complaints on file with the BBB, and failure to maintain the required minimum BBB rating. TruGreen has a pattern of complaints alleging service issues, billing issues, and customer service issues.
Specifically, complaints allege work performed is inadequate and does not produce the intended or expected results, or services are performed that are not authorized or agreed to by the customer. Complaints also allege difficulty or inability to resolve billing disputes for inadequate or unauthorized services, and that the company continues to treat lawns and bill for services after the customer has cancelled the service. Other complaints allege that the company continues to solicit consumers for services after requests to discontinue the service have been made, or that the company continues to make collection calls for disputed services. TruGreen has failed to resolve underlying causes(s) of a pattern of complaints.
Therefore the BBB Accreditation was REVOKED because TruGreen failed to honor its accreditation agreement with the BBB.The BBB met with the management of The TruGreen Companies to address the patterns of complaints and find a means to eliminate those patterns; however, the company has failed to eliminate the underlying cause of the complaints on file with the BBB. The top three types of customer complaints filed against TruGreen are: 1) Problems with Product/Service, 2) Billing/Collection Issues, 3) Advertising/Sales Issues.
The TruGreen Company has provided the BBB with the direct phone numbers and email that consumers should call prior to filing a complaint with the BBB. The BBB suggests that consumers first contact TruGreen's National Customer Care Management Team at 901-597-5687 or 901-597-1964 or email at firstname.lastname@example.org to discuss any concerns, and allow them the opportunity to resolve the matter before filing a complaint with the BBB.(Note that the BBB rating for TruGreen franchises may vary.)
Review about: Trugreen Lawn Fertilization Service.
Monetary Loss: $2000.