So its been 2 weeks and my yard still looks like crap , they finally called me back about coming out repair / seeding my yard to start getting my yard back in the right direction , so Truegreen scheduled my seeding for the 28th of this month and i had my daughter change her work schedule so she could be home when they showed up , well guess who shows up on the 27th !! Truegreen !!
So while I am on my wy home from wok at 4:30 my daughter calls me and says she just got home and Truegreen left a inoice and they came at 2:19 pm and seeded thefront yard but did not call me to let me know that they were there so that I could get someone there to unlock the gate to the backyard.
So I called truegreen again and they said that they were supposed to be there on the 27th and I said that I am looking at my app and it says that truegreen would be there on the 28th so of course they didn't have a reason for the mix up or a reason why the truegreen tech didn't call to let me know that he was there or on his way , so they set up a appointment for 10/1 so they could fix the seeding issue and guess who shows up on the 28th you guessed it truegreen ! So my daughter calls me and tells me that they sprayed something on the back yard only put the invoice on the door and left , so i called truegreen again to see why the tech was there and why he only did the back yard , so the young guy on the phone tells me that the tech sprayed fertilizer on the part of yard that they seeded so I informed him that the front was seeded and the tech fertilized the back so i was frustrated with all the whole issue and told him this is embarrassing and ridiculous , my yard look worse than a yard that is not being treated and truegreen should be ashamed that their name is on the tag that they put in the yard advertising their servicing my yard , so after this the young guy on the phone tells me that everyone is calling and complaining about their yards and we the paying customers are not educated enough to understand what and how the yard service industry works so i interrupted him and advised him to never talk to me like that again and i ended the phone conversation after telling him to have a supervisor call me , so I am waiting for a supervisor to call me back so we'll see what happens
Product or Service Mentioned: Trugreen Lawn Service.
Reason of review: Bad quality.