TruGreen
Reviews and Complaints
Destroyed my lawn
TruGreen Worst Lawn Care Service
I prepaid TruGreen 2 years in the row, first year with their service, my lawn suffered from uncontrolled weeds and bare spots all over, they beg me to give them another chance so I prepaid them again. This year, due to their own billing error, they decided to stop my service altogether even though I prepaid for the service in the spring.
It took numerous calls and two months they finally resumed my service. Once again, my lawn suffered from weeds and bare spots worse than last year. Worst of all, I live in New England, they decided to aerate and reseed my lawn the end of Nov after snow falls and ground is frozen. On top of that, they aerate my lawn without informing the date of the service, even though the have on record that I have sprinkler system, the service man just completely ignored it and damaged my system.
After talking to their customer service several times, their manager failed to call me back. This will be the last time I ever use their service.
Beware, what they tell you is NOT what they deliver. Worst service company I ever used.
Unauthorized application
Unethical trugreen
Trugreen is a ripoff
Tru green insisting on doing treatments
On August 29th, 2011, Tru Green had talked to my mother and had asked if she had wanted any lawn services for the next day. My mother had stated that she did not want any services from tru-green anymore.
When the day of August 30,2011 had come, tru-green had come to do services anyways. My mother and myself had been out to the store when they had arrived. Even though I did have the option of calling the police for the tru-green tresspassing on to private property, nothing was done. I had talked to the employee and he had stated that the service was paid for.
On September 6.2011, my mother had recieved a billing for the service on August 30,2011. I had called up the tru-green office located in Plymouth, MA. The salesperson that I had talked to was Veronica. She had told me that there was no cancellation number to be referred to for my lawn service.
I had asked her to if I could be transferred to a manager and her responce was that a manager was not on duty. I had asked Veronica if I could talk to the person in charge of recorded phone calls and have my phone call recorded with this person. Veronica had stated that the person in charge of recorded phone calls is Shayla and that Shayla is not avaiable. She has said that a note to talk to Shayla would be noted , but Veronica is not sure if I would get a return phone call from Shayla.
I did get a cancelation of service # from Veronica and the conversation was ended.
After discussing the time when my mother recieved a phone call from tru-green, my mother was not offered a cancelation number from the employee. My mother and myself feel that the service on August 30,2011 was not wanted and we are reporting this billing matter to the better business bureau.
Simple fix for simple minds
TrueGreen treats you like a dog and they are a ripoff.
I worked for them for 4 miserable months here in North East PA. I had so many pissed off customers.
They made treat lawns in the rain, only to have to re-treat them again and get no production credit for the re-application. And you're praying it doesn't rain again when TrueGreen sends you back out to retreat, because they will make you treat it again, knowing full well they're liquid *** control is worthless in the rain. All to make the numbers look good. Or treating yards with dirt so *** that nothing will grow good except weeds, how about being honest with the customer and tell them the truth, like you need to get top soil in here first BEFORE we can do anything.
Instead they will try to sell aeration to you, and they don't care if it works or not. It was one of the worst jobs i ever had, and to think it's like that all across the country makes me ill. They sent me out with one of their faulty machines, it almost ran me over, it knocked me down and i got hurt real bad. Got back to the shop and was treated like a criminal.
Meanwhile I'm in agony and all they were concerned about was paperwork. Got so pissed off i walked out of their doctor's office and was then let go. They were going to make me work the next, while I could hardly walk. What a relief.
Who wants to work for a company that sends you out ill equipped to do your job properly, and have to get yelled at for it.
BEWARE-Unethical Lawn Care Company
I hired TruGreen Chemlawn about 12 years ago and got my neighbor to sign up with them also. My wife and I are typically not home since we both work but every so often my wife would be home while TruGreen Chemlawn was servicing our property. On those days she would notice that they were not treating my entire property. Then the following would happen. I would call them and tell them that they only serviced part of my property and they would then sent someone to treat the remainder of my property. At one point I had them spell out on the work order the bounderies of my property so the problem would not be repeated. Despite spelling out the property area to be serviced, they continued to service only part of my property and and I would continue to complain until last year when I called to complain and end our relationship. I spoke to the owner Mark Todd and he told me he would send a representative to evaluate the situation. EVALUATE THE SITUATION! When I came home the following day I saw a note from them that said, "the property you state was not serviced is NOT YOUR PROPERTY". Imagine that. After 12 years I'm being told that the area in question is not my property. When I called later on and spoke to the representative he reinterated that the property in question is not mine and asked if I could prove it. I told him my property bounderies are filed with the county clerk's office but having to prove it to them after 12 years was ludicrous and they could go to ***. Several weeks later when the TruGreen's main office called and asked why I'm not using their services anymore, I told the caller the story. She said she was sorry and hung up. No follow-up, no restitution, nothing. I then reported them to New Jersey's Department of Consumer Affairs.
I don't know if all the TruGreen ChemLawn franchise officers are this bad but a word to the wise, find a more reputable company and stay away from this one.
Laurence Scot, MBA, CPA
Truegreen lawn service in hoover,Birmingham,AL
TruGreen killed my lawn too!
Cancelled
Trugreen keeps on calling me every week. Very annoying
This is the worst lawn service company that I have ever used. The quality of their work is very poor.
Din't noticed any improvements in my grass after using them for a year.
They have continued to call me on a weekly basis at any time of the day and have ignore my request for them to stop calling me. I don't recommend this Company to anyone, they may be the largest but are the worst.
They continue to offer you extra services and even when you tell them you don't want them, they will continue on calling you.
TruGreen West Chicago
Carl the manager does not care about his residential clients. After 2 weeks of saying my lawn was dead, the manager, Carl, finally came out.
He told me "to get a sprinkler system. We just put down some fertilizer and *** kill." If this is so, please change your advertisements to that only. Showing green grass is false advertisement as my lawn is bare. His tone and his office workers never wanted to help resolve the problem.
I needed to contact corporate to even get the remaining balance of my payment reimbursed. Do your research and ask questions of what they intend to do for your lawn before signing any paperwork. Please do yourself a favor and do not deal with Trugreen West Chicago or Batavia, Geneva, Wheaton, St.
Charles. These areas get the same service amateurs.
Trugreen ruined lawn, killed 5 trees, bushes and shrubs
May 21, 2010 Trugreen applied "something" to my yard which killed huge patches of grass and 2 trees lost all their leaves by the end of June. I was told this would be temporary and would come back in the spring.
Spring came and I now have 5 totally dead trees (one of which is 41 years old)huge lilac bush rings around the bases of trees and 14' section of hedges(directly in the middle of the row)Since I had them come out I had weeds in my yard that I never had before and still continue to have. Discontinued service and they still call every other week and have come out and actually sprayed my lawn when I had discontinued their service in March of this year. This was done late summer.
I need advise as to get my yard back in its original shape. Carol
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My lawn looked better before Trugreen's service. I made several calls which were totally ignored.
After that I withheld payment. See my results after 2 seasons of TG service on www.youtube.com/watch?v=u8XMbx7cQ-V
I worked for TruGreed for 5 years before leaving and starting my own lawn care business. My employment with TruMean was a crash course in how NOT to treat customers and employees.
My collage Business Professor used to tell the class that "A company's progress moves no faster than the company's pride, which in turn drives motivation and energy." TruGreen's management doesn't seem to get this simple concept.
The TruGreen/ServiceMaster Corp lives by the "Wall St." movie Michael Douglas character Gordon Gekko rule that "Greed....is good." Do yourselves a favor and do business with a local company where you can deal directly with a company owner that cares! Instead of a corp with a "faceless" CEO in another state!
Get the damage to your sprinkler system repaired and send them the bill, certified with a request to pay it. If they don't, sue in small claims court