TruGreen
Reviews and Complaints
TERRIBLE customer relations.
Unresponsive to calls after performing the wrong service.
I hired Tru green to treat some of my palm trees for white fly infestation. They did a different treament and did not treat the white fly.
I called and called and each time was told that they would get back to me. I then asked for the manager, and left multiple urgent messages for him. Still no response. Today I called corporate to report the problem.
They said i would be called back. i am waiting to see.
In the meantime I will not use them again and would not recommend them. if ther is any problem, yu are on your own.
TruGreen Lies and Collection Services
TruGreen showed up on a Saturday morning and knocked on my door to tell me they wanted to provide a service I had not requested. i was awakend from a deep sleep, having arrived home from a trip about three hours before they showed up.
They wanted to do the service, but as I looked out, I could seee rain headed our way. The person said "don't worry, if it rains we will come back - NO CHARGE. He LIED, and when I called I got ne responce. When I got the bill, I called again, no responce.
When I got a call from the inhouse collection people (in the fall, after the season) they ask if I would like the service reapplied. Since the season was over, I said NO. Then I got a collection notice.
I called, again they said no problem, we will fix it. Tonight I got a call from a third part collection agency (almost a year later), saying I owed them money.
DO NOT DEAL WIT TRUGREEN My experience has been filled with being mislead and lied to!
Truegreen, OK to really bad...
TRUGREEN IS A STRAIGHT RIPOFF
TruGreen Lawn Service
I decided to try a lawn service for 2012 and called TruGreen. I told them I was just compairing prices for now.
After hanging up I got another call the same day where I told them I would called them if/when I decided. I have since received 9 other calls trying to sign me. One call actually came at 9:30 on Sunday, Mother's Day morning.
I was pissed, also about the second call on Mother's Day that afternoon. If you call TruGreen order them not to call you back, I probably won't help, it didn't with me!
TruGreen will lie to you, and you'll never get rid of them
All these complaints are a joke
Trugreen... a true disappointment.
Horrible customer serivce
TruGreen
TruGreen is Truweeds
This company is a farce and a scam. I have had the lawn service for two years and my lawn is FULL of weeds.
They must be spraying it with water. When I called the company, the representatives were rude and unaccommodating. The representative had the audacity to tell me that I had to reactivate my service before they could do anything to correct the lawn. Are you kidding me?
Why would I continue to pay for nothing.
This company should be put out of business and required to refund all of its clients's money. DO NOT USE THEM!!!
Tru Green Lawn killed my grass
Misrepresented service
Tru green
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Feel free to check out my Facebook page titled '"TruGreen Lawnservice is terrible"', and post your own experiences in dealing with them.
Same. Good workers that come out but terrible customer service. If they can't follow the chart they are given in the book for customer service then they get upset.