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1.4 Based on 315 reviews
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  • Customers like
    • Unhappy 6
    • Nothing at all beware 6
    • Customer service representative 3
  • Customers don't like
    • Poor customer service 29
    • Lack of honesty 19
    • Problem resolution 10

I would caution anyone to not ever use the services of this company. I have repeatedly watched their servicemen come to my home, treat one tenth of my property, and send me a bill stating that the whole property had been treated. Even after I had cancelled our service contract, they sent me a bill for work they allegedly performed a month later. Their customer service department then changed the cancellation date to a month later in an effort to... Read more

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We've been with "Truegreen" for several seasons and if we can afford their service, we contact them. Tonight, January 16th., 2017 a customer service rep. called our home at 7:00 p.m. and wanted to set up a lawn treatment schedule. My wife started to explain that we didn't want to start this early and that we'd get in contact when we wished them to start. Before she could finish her conversation, the rep. simply hung up on her. I will not... Read more

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True-Green bought out Scott's....I had Scott's the previous two years, including winter.....This is the 1st year with True-Green. Whatever they applied to my lawn at the end of November, it caused it to go dormant or die. The back yard didn't do this, so I feel the same wasn't applied to it. As my neighbor said. "I went from the Best Looking Yard in the neighborhood to the Worst...." I called the True-Green office on two occasions and was told... Read more

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TrueGreen has been "taking care" of my lawn for 6 months and have charged me almost $500 in applications and aeration. Applications done supposedly work on controlling weeds but it is still abundant in weeds both in the front and back. I closed my account last December and they been calling me to assure that they would fix my lawn as they guarantee their services. They went to my house and did an additional application which from discussions... Read more

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TrueGreen has been "taking care" of my lawn for 6 months and have charged me almost $500 in applications and aeration. Applications done supposedly work on controlling weeds but it is still abundant in weeds both in the front and back. I closed my account last December and they been calling me to assure that they would fix my lawn as they guarantee their services. They went to my house and did an additional application which from discussions... Read more

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They broke my underground dog fence and cut my sprinkler system in July and promised to fix it and chris murphy 2072457254 westbrook maine branch wont even pick up the phone . This business seems like a reputable business but its filled with corporate roadblocks you cant even get a person on the phone. I stopped in the office and chris lies to me like I am a fool and expects me to believe him . The coporate office seems to not care about... Read more

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TruGreen called me on a Sunday or Monday with an automated message saying they'd be performing my aeration & overseeding service the next day. They never showed up all week. Then on Saturday morning they came, without calling, when I was expecting company. I told them I couldn't have the service that day, and the man told me that he would let the office know I cancelled. Now they are charging me for the service and trying to say they applied 14... Read more

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Nine years with TruGreen and they totally *** me. They killed some of my grass. Replaced the grass with new grass with had brown spot fungus spores. Within 2 weeks brown spots appear. TruGreen refused to acknowledge. Brown Spot Fungus is incurable and must be treated for the remainder of the time I own my home. After I had the grass replaced I discontinued service with TruGreen, so NOW they say I am not a customer and to go screw myself. Thanks,... Read more

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We moved to North Charleston, SC at the end of March in 2016. We have .3 acre property with a ranch home on it. We contracted with Tru green almost immediately for lawn care and paid in advance over $600 for a year of lawn care. After 3 to 4 months, our lawn was still the worst on the block....many invasive weeds, full of grubs which led to constant mole problems, etc. I spoke to the service rep on one visit, pointed out the weeds invading from... Read more

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Today, Dylan and his Supervisor I guess, came to my home to spray! I informed Dylan that I wanted to cancel my service with Trugreen and he didn't need to spray. I shut the door within a few minutes, Dylan and his supervisor rang my doorbell again. The supervisor appeared to be disturbed that didn't open the storm door to let him into my home and that I wanted to cancel my service. I looked at both Dylan and whoever was to other guy (No Name... Read more

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