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1.5 Based on 251 reviews
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  • Customers like
    • Unhappy 7
    • Bad 4
    • Nothing at all beware 4
  • Customers don't like
    • Poor customer service 31
    • Lack of honesty 20
    • Problem resolution 12

Promises that were not kept, lawn still in deplorable condition as was last year this time. Lawn techs and managers unable to keep promise of lush, green healthy lawn after I spent money on peat moss, sod and water bills. Many weeks of waiting for treatments to kick in. Applied Peat moss, watered and waited. No improvement. Many different techs and managers that still didn't solve the problem. At least five areas with dark spots and dead... Read more

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Traveled too much last year and lawn was neglected. Signed up with Scotts. I guess it was bought by Trugeen. Scotts website was better. First lawn guy was pleasant and I figured he was going to be the one doing all treatments. Not so. Dude shows up for lime treatment and leaves before I can even talk to him. Very few and very wide spreader tracks and miniscule amount of lime applied. Complained and got price reduced. Fine, I didn't really hire... Read more

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When I bought this house, the yard was untouched by the irrigation system (broken) and not serviced by any lawn care company for 13 months. It was bad enough that I had to wear a mask when mowing the little grass left among the vast stretches of bare, dusty soil. after 6 years of rebuilding the lawn with aeration/reseeding, lawn care service and proper irrigation, Trugreen has managed to return the yard to the move-in condition. It is beyond... Read more

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I had scotts. Now tru green bought scotts. i prepaid my account in full. Call received sept to schedule aeration. No show, no call. Trugreen called again to schedule aeration. No call no show. Call customer service. They informed me a supervisor will call. No call and i have still have other prepaid services left. Lawn is getting worse since trugreen bought scotts. Nice company take your money and run. Read more

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The sales department was great, they collected my cc info and promised everything I wanted, then came the actual delivery of service. The scheduling department should be fired as well as the 888 call center personnel. I fired them after one week. In explaining my experience to a friend, I was told a story of TruGreen soliciting their services in an adjancent neighborhood. TruGreen sales guy asked one potential customer if they give him a... Read more

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Guaranteed? I don't think they understand the meaning of this word. Lush green? Say what? They are perfectly happy to send their techs out to spray what they spray and let the lawn turn brown and the weeds flourish. They do not monitor results and they don't listen to feedback. Run don't walk away from these people. If you call, be prepared to sit on the phone for 15 minutes listing to their marketing loop that repeats over and over again... Read more

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We have had Trugreen for years and had GREAT SERVICE! SAME TECH...our tech left and we have had 3 different techs, one is as lazy and awful as the next. we have weeds and grubs in our yard. My yard looks the worst it has ever looked. Called MGR for three days and several times. NO CALL BACK and NO SHOW! Live in NAPERVILLE, IL. DO NOT HIRE TRUGREEN. I have called their corporate offices in Memphis, TN and we will see what happens! TERRIBLE... Read more

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Trugreen - Every Application except what was necessary
1 of 4

I hired TruGreen last Spring (2015) to eliminate weeds in my lawn. Upon receiving my first bill for 2016, I called to say I did not hire them this year. I was told that the contract was "SELF-RENEWING"(keep in mind that I did not request aeration last year). A few months later, I called to mention that the weeds are not gone, they claimed someone would be sent "right out" to rectify the problem. Meanwhile, I continued to receive numerous... Read more

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I hired this company a year ago. When I initially talked to the sells rep I made it clear that I only wanted 4 applications a year and NOTHING else, no insect treatments or anything else. Well, I received call after call saying that the tech had seen that my shrubs had insect damage or some other thing that needed EXTRA attention. I told them again that I did not want any extra services and not to call again. They persisted in calling until... Read more

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I've had Trugreen for many years, but for the past 3 years, my healthy turf grass became infested with 'bent grass' (used on golf courses and needs frequent watering because of shallow roots), and also Bermuda grass which seems to be promoted by the spreading of bent grass. It has become so bad that my lawn is half brown and the other half Bermuda grass crowding out and killing our turf grass. I'm fed up and they don't take ANY responsibility. ... Read more

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