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As a customer in 2016 with True Green I became dissappointed with their promise to eradicate weeds in my front yard. I watched 7 months of their attempt to deliver the goal of reduced weeds. At the end of 2016 and the end of original agreement, I paid balance in full...
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#1131686
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I signed up with Trugreen 4 months ago. They treated my lawn 3 times for weeds with no success. I finally called them and cancelled my service and said I wanted my $175 back. They offered to come back free of charge. 1 week after the free treatment, massive areas of my...
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#1131511
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Trugreen - Un-happy customer. AGAIN
For 6 years I have used TRUGREEN for my lawn service. I’ve had to call for no service ( which I pad for) I’ve called about partial service.( which I paid for full service) I called about damage. ( that was never satisfied) Today 11-14-2017 a “service man “ came to...
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I didn't like
  • Customer service no comunications
  • Waited too long for a response from management
  • Killed my grass
#1131103
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Trugreen - Worst customer service

Trugreen
#1125759
Only 2 months into the service, the techs lie and say they came. I was home all day. Customer service said they’ll come back. Somehow you miss them even when you’re home all day. They guarantee the service between visits but never come or they say they’ll call before they come and never do. 2 months into the service and I’m extremely close to cancelling.
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Trugreen - Over charge double charge

Trugreen
#1116414
I was double charged for fall aeration when they wanted me to buy lime application These are the worst people every time they come to do an application they run over our short stone wall and the last time they overshot the double space turnaround pad and ran over a stump totally broke it up I complained to company no answer just buy more
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Trugreen - Contract price 341.00 6 applications

Trugreen
#1113489
They wanted more money 83.00 more
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Trugreen - Poor *** contro

Trugreen
#1109045
1.0
Details
Hired trugreen to get rid of weeds and improve my yard overall. They have done neither. I have MORE weeds than when they started especially button weeds. The combination of their fertilizer and my dogs pee is killing the grass. This has never happened before. I would have been better off grinding up my 500 dollars and using it as *** killer.
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These guys don’t know how to take the word no. After working with Lon dog for so many years I was saddened to see them switching over. True Green came in did applications to one with no email notification or phone call notification. They show up when they want to...
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1.0
#1130697
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Technician applied a treatment in June after a posting in my records not to service my lawn in the summer/warm months. I've had a reaction from chemicals in past years and doctor told me to stay out of the yard when chemicals have been applied. The temp was in the 90's...
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I didn't like
  • No seed aeration as agreed
#1128573
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I used to have Trugreen for 4 treatments per year. Money got tight, and my husband didn't pay the bill, so they didn't come. Okay...that makes sense. Well my husband finally paid the bill. I didn't know he had, and put Scott's on the day before we went on vacation in...
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1.0
#1124577
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I was happy overall until...the last treatment for shrubs/trees I received. I noticed that two shrubs started to die and the grass below them died out. I emailed TRUGREEN on their website and received no response. About two weeks later I responded to a customer service...
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#1124081
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I was a customer with Scott’s Lawn service then True Green took over. The dumb people at TruGreen call to offer service when they are already servicing my lawn. After I explain the error, then they offer up grade service. this has happen many time using different phone...
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1.0
I liked
  • Service before 2016
  • Service to the lawn was ok
  • I m pissed and
I didn't like
  • Phone calls
  • Phone calls for service i do not want
  • Tried several times to stop
#1123846
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Poor scheduling - cancelled appointments finally delivered the service too late in season to be practical. The next year tried to perform services not contracted for. Called in advance to stop the service - TrueGreen did it (part of it) anyway - was able to stop a part...
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1.6
I didn't like
  • I need a refund
  • Unethical sales practice
  • Not refunding money for services not rendered
#1122711
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It took 20 phone calls and a month-and-a-half to finally get my first appointment. For kill all vegetation. Nothing was killed except for my wallet. Call them back they said somebody be back in 3 to 4 days to get another month and a half. Lousy job again. A supervisor...
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#1121678
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