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TruGreen Lawn Care is a greedy, incompetent company. In October of 2016, I paid to have my yard killed off with Round Up and reseeded to renovate the yard I had a crabgrass infestation and very thinly growing grass from the original sod. I was given a guarantee that I...
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2.2
I didn't like
  • Do not provide the service that was paid for
#1077885
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Japanese beetles have destroyed some of my trees and bushes but TruGreen has yet to do anything about it. I can't believe they don't know this is happening to their customers, they just won't change their treatment schedule to take care of the problem. The same thing...
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1.6
I liked
  • Ignoring customers request
#1077175
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I received a call from Trugreen on Monday July 3rd who left a voicemail informing me of my next application on Wednesday July 5th. On the 5th I received a phone call saying that my application was rescheduled for Saturday July 8 due to possible weather. No one showed...
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1.2
I liked
  • When they decided to work and follow through with their promises
I didn't like
  • Ignored me and did not complete services
#1075556
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Trugreen - Killed all my boxwoods

Trugreen
#1078265
1.0
I lived here 15 years, let them do a schrub treatment one time, killed them, they denied everthing, said i had bad soil, bogus lawn service, they will never admit liability, and supervisors rude.
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Trugreen - Got sick from thair lawn poison

Trugreen
#1077957
1.0
be for that happen called said not much. also asked if some one get sick they didnt want to here that. no dates on signs puts tons of poison down and goes
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Trugreen - Breach of contract

Trugreen
#1076346
I sign a contract with a salesman. Then l got my bill thatwas different. After I called I Just got no where.
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Trugreen - True green is a joke

Trugreen
#1075677
Cant believe they do golf courses
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I contacted Trugreen dour to my grass browning, I maintain my grass yearly with proper maintenance. My family owned a landscaping business for years and I know when there is an issue. When contacting Trugreen I specifically instructed them that when a "specialist" is...
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1.0
#1075387
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Worse than Scott's! After several weeks and 2 "treatments" for fertilization, crabgrass, *** control, grub control lawn suddenly turned brown. Weeds are proliferating faster than we can pull them, brown grass, bare spots, crabgrass...are you kidding?? The "specialist"...
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1.0
I didn't like
  • Very unhappy
  • Do not keep up to their agreements
#1074918
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Trugreen - Tree Killers and Poor Comany
A neighbor of mine hired TruGreen to service their lawn. He cancelled due to poor service. I wished I had asked my neighbor about his experience and I wished I had gone on to read the reviews online prior to letting TruGreen into my life. I've always maintained my own...
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Anonymous
AKA Anonymous

With the multiple amount of complaints, I believe there should be lawsuits filed, even possibly class action suits. Do documentation, keep text messages, voice mails, emails, ...

1.0
#1074282
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I have a friend that worked there for one spring; he indicated that they are trained to focus on the elderly and pressure them to sign up for service even after they are informed they can't afford it. The Branch and Sales Managers in Louisville, Kentucky are a joke...
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1.0
#1074279
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Hired them sprayed once, made lawn worse. Even file complaint with BBB. Had 5 different people from Trugreen give different causes as to why my grass was dying after they sprayed, all but take responsibility for doing a poor job. This is not a company that should have...
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Anonymous
Smatski

I hope you don't really have a "worse enemy".

I didn't like
  • Service manager disrespectful
  • Customer service and disrepect to customer
  • General manager argumentative and blaming customer
#1074042
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My lawn has has been treated by Trugreen 3 times this season. I have weeds, crabgrass, patches of some weird grass and it looks horrible. They must use some diluted liquid garbage and charge to put it on....well it does not work. They are a complete waste of money and...
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1.4
#1073965
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I called trugreen on Sunday to get my service set up for mosquito defense and on Monday a sales rep called me to take my bank information. She tried to sell me their prepayment option instead of paying monthly but I said I only wanted one application to see if it works...
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1.0
I didn't like
  • Very unhappy with service
  • Zero help from customer svc reps
  • Customer service
#1073849
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