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1.5 Based on 276 reviews
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  • Customers like
    • Unhappy 7
    • Nothing at all beware 6
    • Bad 4
  • Customers don't like
    • Poor customer service 31
    • Lack of honesty 20
    • Problem resolution 12

Giving your trust with these guys by giving your good phone number and good credit card for automatic payment on my contracted services. For almost 2 years with you i have no problem with my account. Even i don't see your guys are doing their job on my lawn and backyard, because of the trust i gave to the company. Somehow i received a notice from Transworld System Inc Collection Agency for $45. Really $45 and you send this to a collection... Read more

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  • From mobile
  • Oct 22
  • #941303

I guess after them applying what they said was grub service I have no front lawn I've used TruGreen for probably 6 years this year has been a horror I have no front long left the grubs took over . TruGreen came out and threw down some grass seed now I'm sitting out there every morning on a lawn chair watering dirt. It's the end of October why am I having to do this why is this my problem

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  • From mobile
  • Oct 21
  • #940810

7 months with true green so far has been a nightmare. Destroyed a beautiful lawn and they don't want to issue a refund. Be very careful if you decide to use them. Hopefully they will refund me soon since I disputed my credit card charges already. I've seen many complaints with them so far. Wish I could add more photos

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Don't waste your time or money. I have done my own lawn maintenance for years. Decided to hire it done to increase my free time. Trugreen came the first time to fertilize, apply *** control. Invoice on the door stated that they also applied a fire ant control. Long story short, no greener grass and no dead weeds. Came back for second application. Neighbor said they sat in their truck for a few minutes, put an invoice on my door and left.... Read more

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  • From mobile
  • Oct 19
  • #939840

Poor service. The same question has a different answer the next time you ask it. Hard to get a human being to talk to. Had to lie and hit prompt that said I was a new customer and lie about zip code to get a human to speak to.Poor results from lawn service.

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My husband and I have had service with your company for several months. We had a worker named Joe come by explained what our lawn needed, he contacted a man named Mark who worked out a quote for the year (12 months) of $545 if we paid up front, gave him our credit card info. Started service the next day, started getting charged per service, this took place about 4 times almost $300. So decided to call. A month goes by still same situation... Read more

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Trugreen has a policy to call or alert their customers before they do anything to your lawn, and they were given STRICT instructions to do so with us because I have 2 small children. Not only did they not follow their own protocol, our dog was poisoned by the chemicals as a result. They've ignored all the evidence I've sent them: vet explanations, bills, as well as previous medical history. What if it was one of my kids? Don't ever EVER use... Read more

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I would never recommend this company to anyone! I had a beautiful mature lawn that was the envy of my neighborhood. I had been using EPM for years but switched to Scotts/Tru Green on a friends recommendation. MY MISTAKE! Their Morrisville, NC locations has the WORST customer service ever! Will not take calls, will not return messages will not respond to text messages. They have basically killed half of my lawn. I had my account set up as a... Read more

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  • From mobile
  • Oct 14
  • #936638

Horrible lawn and customer service!!!

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signed up for their 6 application program. after the first application, nothing happened. had them respray. that worked. then nobody for about 6 weeks. had to call them up to get the 2nd application down. again no dead weeds. call again. have them retreat. again, 5-6 weeks go by. finally get a call from a gal saying that they'll be out sometime in the next week and that they'll call the day before. nice. they finally sorted it out. until I... Read more

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