TruGreen

This company is trying to gain business by door to door sales and I get that. However, when I open my door, and tell you no twice, that means I do not want your service.

It most certainly does not mean that I want to open my door later and find thay you placed a door hanger on my door anyway, as Lexi did. Then when I called the number on the card to ask why she did that after I told her no twice, she proceeded to hang up on me. Then her sales manager for the clermont FL area had the audacity to call my personal line and state that I was harassing Lexi and proceeded to let me know that he was going to explain the laws of soliciting to me. (As if I were a silly child) Also he proceeded to threaten me with a federal offense!

Of what I dont know because I hung up on him. I just dont understand how companies think they can treat people like this and expect to gain me as a customer.

This is absolutely the worst way to try and gain business. And believe me, word of mouth goes a VERY LOOOOONG way!

I was walking and a Middle Aged man probably about 50 year old was looking down at his phone driving very slow down the road. He was distracted so he almost hit a parked car.

When he looked up I crossed the road at a crosswalk in front of a stop sign. He then looked up and made eye contact and decided to try and cut me off and run the stop sign. He turned and his car brushed up against me and I lost my balance and almost fell. I then said hey what are you doing?

And he then slammed on the brakes and yelled out the window go to *** as*hole and drove off blaring his horn. This happened around 3:30pm and many young kids were going home from school. Those kids or anyone shouldnt have to see or experience this situation ever. I called trugreen to tell them what the employees are doing and I got hung up on twice.

He was driving in his personal car but I knew he works for trugreen because his car was inches away from my face and I saw his shirt said trugreen just after we made eye contact just before his car hit me.

He drove a 2010 Cadillac SRX the license plate was ANX-3571. This is a very bad way to advertise the company because I will remember this when I see their company name.

I canceled service 3 times since August 23 account bad service, spraying weeds. TG came by 10/4/23 and left a receipt saying they sprayed whole lawn.

I have a 6 foot tall fenced gate in the back which was locked with dogs out in yard. Called 800 number and asked why TG came by when I had canceled service 3 times before to never come back. Same old BS, nothing on computer that showed this. They were told by me that I had the phone records when I did call.

Finally had to threaten to Trespass Trugreen, told them I would call the police and have them arrest their tech if they ever step foot on my property again. Told them that I had Automatic Payment, TG rep said he would cancel that. Got a email today stating that TG charged my credit card with the bill. Just another lie.

I can't call TG here in Wichita, just kicks me over to the national service center.

These people are bad.

They have never taken care of the lawn right. They come in and say they did something and then leave without never knocking on the door. I've asked them to come back and spray weeds many times, No Show. They walk by some weeds that are a foot tall.

They just don't care, none. Like the one yesterday.

Receipt say he sprayed the whole lawn but the 6 foot tall gate was locked. Either the tech is lying or he jumped the locked gate or fence.

First, the technician arrived at a time that was not scheduled, which was a problem because we both took time off of work to be there at the first appointment, as we wanted to know what was going on and chemicals used, because we have both pets and small children. Then they lied about what they did.

They said they treated 4000 ft.² which was impossible because we have fences. And cameras, ding ding ding for the win ladies and gentlemen. When we called, they originally told us to wait a couple weeks to see if the application worked. This was before I watched my cameras and we were questioning how were they able to get to the backyard because on the paper it said they treated the back they even told us how much chemicals are used.

They use so many gallons because for a yard that size you need this much blah blah blah. Why would you suggest to just sit there and wait to see if it worked. How would I even know if it worked or if my grass was just growing normally?? Why wouldnt you just pick up the phone and call your technician and simply ask him??

By that point we did see the cameras, and we did confirm that he did not in fact, treat the backyard, which I had already known. I wanted to cancel service, but then she transferred the call to a supervisor who talked me into waiting until the manager from the local branch called me. I reluctantly agreed. She assured me he would call me before the end of the day.

It was 1 PM. Its now been two weeks and I never got a phone call. However, I called in probably another 10 times over the next week or so and every single person I spoke to with the exception of one, was disgustingly rude. One person laughed at me.

One person hung up on me. I had to hang up on one person. They ended up putting an application down and charging me almost $100 for it, mind you I never asked for it nor did they tell me they were going to do it. So they said they would take that charge off they did in fact charge me though for the service they lied about.

They said they treated 4000 ft.² and theyre lucky if they treated 500 ft.². Yet they charge me full price why would you charge me anything at all. So its now been two weeks and Im still waiting for that refund. You hear a company like Trugreen and you assume that they are legit because theres so commercialized.

I dont know how they get away with this. One time towards the end of the 2 weeks when I called in, I hit the button to cancel accidentally. That was the best call. I got through, because obviously they reroute it to Americans who are actually good at customer service.

A retention department I am assuming. Because they want the good people on the phone so they can trick you into staying. But everyone else they could care less about. I was even told at one point there are no supervisors in the building that theres no way I can talk to a supervisor.

I would have to put a message to talk to a supervisor and they would call me back in a few days. Kind of funny because the first day I was able to talk to a supervisor. So they just give lies upon lies upon lies.

It goes from the sales people to the customer service who answers the phone down to the technicians who go out to your house. Dont walk away from this company, RUN.