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I had violets in my backyard last year and repeatedly called TruGreen in Franklin, MA and requested they come back and treat them. I described in detail on numerous occasions the specific area in question so there would be no misunderstanding.

TruGreen never did anything but make empty promises. The violets continued to spread throughout the summer and will be a problem again this year. The next issue was grub treatment that missed a chunk of my front lawn resulting in a big bare spot. TruGreen's response was that they would retreat the area, which is completely useless once the grass is dead.

I told them of my dissatisfaction last year and to cancel my account. I incorrectly assumed my frustrations with them were over. Not so!

I just returned from a business trip to find they've treated my lawn and have scheduled a shrub treatment as well. I wouldn't recommend them to an enemy

Reason of review: Poor customer service.

Monetary Loss: $46.

Preferred solution: I do not want to be charged for the recently provided lawn service that I never authorized nor wanted. .

TruGreen Cons: Problem resolution, Lack of honesty, Customer service, Value for money spent.

Location: Ashland, Massachusetts

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