TruGreen- INSIDE INFORMATION

Jan 25, 2012
review #291745

To start off with, I was an employee of TruGreen for roughly 5 years. I have extensive knowledge of how the company does business.

Now, before any of you decided to hire TruGreen to do your lawn care for you, consider this... from the beginning.

-The sales rep that you are contacting, works for $10 an hour with a rotten commission structure. Of all the years I worked there, they are pushed to work 9AM- 9PM and 9AM-5PM on Saturday, no overtime. They are reamed out by a rotten sales manager that makes his bonus off of their sales, so... he makes sure to have one sales "rep" stay in charge on saturdays or late night so he can skip out, but will MAKE the reps stay there, just so he hits his bonus. They are treated rotten, and do not have the tools to do their job. Not to say they aren't Slimy (some are of course) but think of that when your talking to them.

-The specific location I worked at (in Western MI) needs some serious restructuring. The so called "Office Manager" Hires all of her friends to work in the front office, and allows them to go smoke marijuana and *** for an hour or two, while the lower paying, harder working office people are left to fend for themselves (taking calls for billing, retention, and complaints). She yells at her employees, has absolutely no sense of judgement and will literally tell her employees (who YOU'RE talking to when you "try" and cancel) that they can tell you whatever they want to, we'll make it happen, which by NO MEANS actually does. Just for an example of her incompetency... the people that used the specific TruGreen I am talking about, had issues with their payments not getting posted in three or more weeks.

*** ***This was because your CREDIT CARD and CHECKING information were sitting in a pile of 300+ on a file cabinet in her office, door wide open to 50+ employees for weeks, because she couldn't "FIND" time to post them....."********

- The "easy pay or pre-pay ONLY" option they say you MUST sign up for when they call you back to "verify" your service... yea, dont let that fool you, you DO NOT, repeat, DO NOT NEED to sign up and they will let you send a check if you tell them you will not sign up unless they allow you to mail it. That's just because the auditor your talking to on the phone gets a bonus of $1.00 per payment to collect that, therefore, He'll be SURE to tell you that's the ONLY way to pay.

AND THE BEST PART... ** AUTO RENEW ** they will ALWAYS come to your house the next season if you do not specifically CALL and cancel. BUT, they do NOT report to a credit agency, and they will NOT make you pay for it. If you refuse, they tell the employees to try and get you to pay half, and they will "Work with you". WRONG! If you refuse, the company policy is they credit you.

The technicians are forced to work 50-60 hours a week, and they get paid chinese overtime, they have one day to do 20 lawns that are way underpriced, and they dont allow them the time to do a great job, because if they do, they literally average about $7.50 an hour without bonus, and bonus only comes when they do more lawns. The techs feel bad about it, but they have to make a living to feed their families.

Sorry this was a novel, there is plenty more, but I figured I would give the small amount of people that read this a chance to know how the inside workings of this company are.

I recommend AAA Lawncare 100%, and used them for 4 out of 5 years that I worked at TruGreen.

Hope this helped!

aa18c72
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SmellBullshit

Aug 22

You didnt use different lawn care while u worked at TruGreen because it was FREE. So if youre just a poor sap working for pennies, why in the *** would you pay for someone to do what YOUR company would do for free. And since ur an employee, Im sure they would actually do your lawn the way they should.

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Anonymous

Jul 31

My husband works at a different TruGreen and it is way different. He works 6am to 5pm each day gets $10 an hour, but only works Monday through Thursday. He also got promoted. They sometimes get overtime and if they do, they work on a Friday and get paid $13-15 an hour. I think it depends where you work, management and also the State you live in. TruGreen has great health insurance, great hours, gives you a three day weekend where he works and easy to get promoted if you are a hard worker. Also, when it comes to land care, it depends on who the company hires and if they fire the people they should fire or if they do not. If someone is lazy, late, etc they should be fired. They should be giving 100% when working. Only then will you get great land care from the employees no matter the company.

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Robert Aasund

Nov 16, 2013 Savannah, Georgia

TruGreen as a whole may not be that bad. But its the company's individual Branches that are doing unethical activities, giving them a bad name and reputation. As a former outdoor Sales Rep for TruGreen, I was required to give customers my personal cell phone number, so that they would not call the Branch because: 1) The new customers are my responsibility, (even though I will never see them again.) Yet the Service Techs do. And 2) The branch says that they're "too busy" to take calls. Even though on average there are 3 people sitting in the office daily. I would then tell my Sales Manager and the Service Managers about the complaints and Service Calls. And 9 times out of 10 they would "blow it off". So customers would continue to call my PERSONAL cell phone at all hours of the day and night essentially asking me "wtf" is going on with your company?! Then most would cancel their Service Agreement because of poor customer communication and relations. Some of the customers have called the 1-800 number and just get a recording and no response. Some have been able to talk to someone, which is very rare. In less that 4 months, of the 4 Sales Reps that we had, we collectively signed up over 500 new customers in the spring season. (This does not include the over 3000 current customers that the Branch has.) But the Service Techs could not keep up. Yet the Branch, (due to pressure from the Regional Manager), wants even more new customers. More focus is put on adding on... Show more

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a former employee

Oct 03, 2013

For all the trugreen haters please realize this is a for profit company and for the ex-employees that have a problem with the way this company is ran you also need to realize this is a for profit company--I no longer work for trugreen but with that being said it was my own choice and it wasnt becuase they were a shady company. AAA lawn care or anybody else knows that you have to have upsell campaigns to be succesful in this industry--without them you cant keep customers happy--also know that for every 1 pissed consumer they have 100 satisfied customers and its not because of the marketing they do its because more often than not they provide the results customers look for.--All employees know exactly how much they are going to get paid when they are hired and if you dont then shame on you. Trugreen offers some of the best benefits and pay programs to their employees--but they do make you work for it. Furthermore if you go above and beyond their expectations the give some really great bonuses and certainly know how to reward people. On the opposite side of things if you are not good at your job instead of firing you they will coach you until one of two things happen-1. you actually listen to your mentor and get better at your job or 2. you think your way is better and eventually quit or get fired. and for the person that posted this--is there a reason as to why you wouldnt just take care of your own lawn? If you dont know how you shouldnt be working with a lawn care co anyway.

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TruGreen Twinkie

Feb 25, 2013

You said a mouthful here "Rainydays1986". I quit working for that shady scam company after 3 years of working in a Branch office. I just couldn't take it anymore. The way we were conditioned to lie and rip-off our customers just broke my spirit! Because of this company's fraudulent ways, I had to get out to keep my self-respect intact! The big TruGreen scam in the front office was what we did to our "Cred Bal" customers towards the end of the season. You see, some customers would have a "Credit Balance" status on their account because they over-paid. Over-payments by customers usually occurred by accident. And as such, most customers were not aware that they had extra money on account because of their unintended overpayment. Customers could also accrue a Credit Balance status if they pre-paid, and then later on skipped or cancelled some applications(s). In this situation, the proper company procedure was to notify customers of the overpayment/excess money on account and issue a refund for the same. Instead, an act of fraud would actually be committed when, (usually in late summer or fall), TruGreen would pad the customer's account by adding on extra services, that would be covered by the extra money that was on their account. And the customer would not be the wiser most of the time. Worse yet, if TruGreen was overloaded with work, behind budget, or short staffed, management would add "ghost" (nothing) applications to Credit Balance accounts. This ghost app would innocuously... Show more

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Anonymous

Oct 06, 2013

you are a retard. This does not happen at this company. If a customer over pays then the overpayment rolls over year to year. All trugreen employees are ways to busy to even care about overpayments. There are way too many other important things to worry about.

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CheckinBS4Decades

Aug 22

dumbest thing i have ever heard. Customers who prepay still get invoices mailed showing services were completed and the app price taken away from the balance they still have. No manager encourages ghosting, especially the kind where ur filling out invoices and just turning them in and not going to the property. Its a sure fire method for being fired the very first time. Plus if a customer gets an invoice showing services were completed dont ya think they would be confused since there was no lawn flag or invoice left on the door? Get a brain or stop blatantly lying to people reading this ***

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defkilla41

Feb 12, 2013

I work for TruGreen and all these complaints are 100% on. If a customer cancels, and they have a gate, they better LOCK IT! TruGreen can't charge you if the back doesn't get done. (Not that they still won't try!) Just don't blame the Tech that does the lawn, as he is basically forced to do the job. Some Techs are *** and they will do the lawn, (or just part of it), without knocking on the door. Knocking is company policy. Anytime a customer cancels the Tech is the one that gets blamed. Even of the customer has moved or died, the Tech gets negative points on the NPS, (Net Promoters Score). I once went to a home for the first time, and the lady said she was going to sue me for coming to her house. She told me that she had already cancelled 3 times to 3 different people! I didn't know that she ever cancelled. In the end she apologized to me and said that she felt bad for me. I even had a gun pulled on me once for trespassing when a was going to do a lawn, and a dog sent at me! All of this because the company refuses to take NO for an answer. It's all about the management putting pressure on the Techs. We always have people quitting left and right. The stress of working in 100 degree days, doing 30 lawns a day. And customers complaining about how little amount of time the Tech spends on their lawn. TruGreen works us 12 hour days. Sometimes we will just do what the company says to hurry off to see our families that we hardly ever get to see. I would also like... Show more

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MoreBSthatNeedsChecked

Aug 22

Doing a front lawn only means chemicals were applied still and work was done. Depart of Ag still needs a record. Thats a chargeable visit and the customer will ALWAYS be charged for that. Customer will call in for a free service call to get the back done when they unlock it. Salesmen do *** on the techs when they sell huge lawns as less sq ft. Its how they keep their job, until people catch on to those shenanigans. And the NPS is only affected when customers take the online survey (or at one time phone calls were allowed but not for last 2-3 years at a min). Cancels have nothing to do with that. Cancels only affect your retention bonus. And if ur manager was writing u up for not getting sales they were a Dbag. Salesmen are paid to make sales. Techs are pushed for sales too, but thats because its a for profit company that likes to make money..... And cancels are always upheld. People dont call in to cancel and then techs are told to go do it anyways. Sometimes *** slips through the cracks. But hey, it is what it is. I had the same problem with Time Warner when I moved. Called in to cancel and next month got a bill.

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Hurricane Sandy at least ended

Jan 27, 2013 Middlesex, New Jersey

Buyers beware TruGreen is now using only call centers using google to give prices over the phone, no more dealing with local branches and must buy 5-6 apps only they do allow 1-2 apps but not 3-4, also charge you extra $50 start up Fee they dont even tell you about till you see your bill. Prepay or eazy pay only well you can be billed they just don't mention it, they want your money so you dont cancel.They also now selling attic insulation in some branches saying you a Free energy inspection, just a salesman walking around property like they know what they are doing with no license or degrees or equipment to test engery loses, they just want to sell you attice insulation, not sure what that has to do with lawns, There motto is "We do everything to honor God",a shame really

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TrruGreen Tornado

Feb 03, 2013

I'm sure that in spite of the hurricane damage in NJ, NY, CT and others. The "TruGone" salesmen are still pressured to sell these areas. Like these people don't have bigger issues to deal with this season than a green, weeds free lawn! And yes they're actually "measuring" lawns only by looking at Google Earth. The $50 dollar new customer "Start Up" fee is an undisclosed/hidden sur-charge. Our Region Manager explained it to us this way. It costs money each time a new customer is put on, and that $50 initiation charge offsets that expense. Plus these new customers are essentially buying a "membership" (like Direct Buy) into TruGreen. So, with that added financial commitment, customers are less likely to cancel. (At least in theory.) :roll Our Marketing Manager added his 2¢. He told the Salesmen that the $50 Start-Up charge increases TruGreen's "gross margin", by widening the gap between revenue & cost. Might as well change the company motto to "Honor MONEY in all we do!"

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Yellowgirl 29

Aug 03, 2013 Houston, Texas

Amazing its all true! I work there now and I looking for another job we all are its so unreal I dont understand how there still in business....

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SettinEmStr8

Aug 22

Attic insulation salesmen go inside up into the attic and measure how much and what type of insulation is there. They give the customer their R value, and then try to sell them more insulation to get them to the recommended R value for best energy savings. They walk around the property to measure the sq ft. And I never knew anyone needed a specific degree or license to use a ruler. They dont test windows or doors or wall insulation for energy loss. Its just the attic and all they are concerned with is R value. They only use cellulose and are competitively priced. Not cheap, thats for sure. And with your $50 start up fee... That lasted 1 year and 1 year only, bc of the problems. Salesmen sold it as a yearly total. Really, if a customer said sure, 6 apps for 650 for the year, they shouldnt be THAT pissed off over the start up fee. They were okay with the total for the year. It hadnt changed. But yeah I get why some people were pissed about being deceived a little. But thats salesmen everywhere. They were told to sell the annual value of the services. And if people complained,half or all of it was refunded. They werent going to lose customers bc of it. And yes there are call centers but every branch still has salesmen in them doing phone sales for upsells and door to door sells. And customers can buy however many apps as they like, but the standard program is 6, and they usually get a discount for getting all 6.

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Jason

Jan 11, 2013

I worked for TruGreen for 7 years. I stuck it out that long expecting things to improve, until I got sick & tired of being lied to. TruGreen could not care less about the chemical contamination of our communities. Branch management had me out on properties 10 times a year, sometimes applying pesticides in the pouring rain, (light good, heavy NOT!) And spraying trees & shrubs in 40mph winds, (over 15mph is wrong). Work days were never called off due to bad weather. Local TruGreen management only cares about using & abusing employees, and making a huge profit to get their bonuses. Greed is their way! Likewise, there are a lot of customers that are not thrilled with their service. Just read through these comments, and you will see that my opinion of this company is a very common one. Right now public opinion is definitely not in favor of TruGreen. Corporate thought that they would simply fix the company's tattered image by dropping the ChemLawn name and re-branding the trucks with a new logo. Upper management may have good intentions, but they are going to have to do things differently, if they want TruGreen to do better!

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SettinEmStr8

Aug 22

TruGreen does care about chemical contamination. Thats why they are registered with the EPA and follow their guidelines. All dry fertilizer that is used (besides starter fert for newly seeded lawns) is phosphorus free. Phosphates negatively affect water treatment plants. Farmers use 1000x more harmful chemicals as trugreen and they are the cause of runoff and polluted waterways and lakes. And people getting 10 treatments for lawn only get a max of 7, which is rare. But lime can be another (which is completely harmless) grub preventative can be another but is usually combined in liquid or dry fertilizer and is done with a normal treatment, pot ash in the late fall is another, and aeration (which uses no chemicals). And when people get 10 its because they want it. If trugreen wont do what they want someone else will so they arent contributing anymore chemicals since itd be that way no matter what. And no manager tells techs to spray weeds in the rain. Its illegal and wasteful, which means losing money (and TG is a for profit company). Things we use that are improved by rain, as rain or watering lawn is the only way to get them into the soil where they are activated, are fertilizer, grub preventative/curative, lime, pot ash, flea and tick. Tree and Shrub care is not done in rain, they will wait it out or just call it a day, and they wont even get out of the truck if there are over 15 MPH sustained winds, as drift gets everywhere (house, car, neighbor), its wasteful, and again,... Show more

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Lionel McDowell

Jan 05, 2013 Abilene, Texas

I worked for TruGreen. Even though the pay was good, I quit and I also let them know that they are crooked! For example; their policy is "No customer is allow to cancel!". So, if I wrote up a cancel, they would refuse to load it into the computer. The problem here, is that I went to several "customers" homes who were very pissed that I even showed up there, because thay said they told Trugreen to cancel several times! I could go on for a while on all the short-changes that they expect of their employees. What took the cake was that in sales training, (all employees are required to sell), we were told to sell a 8 or 9 step [treatment] program, which included a free winterizer. When we asked what product was used for winterizing, managers said to use anything. "We just say that, to make it sound good, as that's what customers want to hear!" Important note: The inside training that I received on paper was very good, However, the actual field training out on the truck was crooked! It was all about walking very fast with the spreader output set very low. They do *** poor work! With the training on paper we use a calibration (gap) gauge for the spreader. In actual field training, no such thing....just guess. I got a gauge, but was never told what number setting to go by. TruGreen has questionable billing practices too. This was at the Midland, TX office.

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TheTruth

Aug 22

your spreader setting was listed right there on the fill chart sheets that by law, the company has to give you. Every dry product has one. And our managers complain if we are light just as much as when we are heavy.They budget for the proper amount to be used, which also gives customers the results they want, thus keeping them as customers.When the Ag Dept stops you thats one of the first things they ask to see. Your branch manager must have been crooked to handle cancels that way. Their head must have been on the chopping block bc thats the complete opposite of how my manager operates. When they cancel either the tech or the call centers call to try to get them to come back, but if that doesnt work, see ya!

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Whistle Blower

Aug 25, 2012

The central problem with TruGreen is that it is a bloated corporation which lacks local control at the local Branch level. Some of the Managers at the individual Branches do have good intentions, but their hands are tied. Field Specialists/Technicians have been told that they have a weekly sales quota of $300. And a daily production number of $1500. We were also told in the beginning of the season that our pro-number would be re-adjusted every 3 weeks. Yet it has been kept at $1500 all season. Then in August our daily hours got cut down to a maximum of 11 hours; NO EXCEPTIONS. Now that we are getting paid hourly, we are just magically supposed to do more stops is shorter work days/weeks. And we were also told that we each now have to get 1 lead a week for our new attic insulation service. There is no way that the guys can knock on each and every customer's door, and still meet all these sales & service requirements within an 11 hour day! The Techs are all flying across yards, taking short-cuts big time! And many still are not getting all their daily stops done! And management wonders why our customer NPS [Net Promotors Score] is taking a nose-dive!
This whole company is a giant ""house of cards"" that is run on lies and deceit. Many employees go to work there hating their jobs. But this economy gives few options. Techs are constantly stressed, taking their frustrations out on customer's lawns, (for not hitting their quotas, etc.), and cutting corners.
... Show more

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Truth

Aug 22

Just work ur 11 hrs, do the right thing for each customer, and if u dont get 1500 then so be it. Were on a strict 11 hr day too, but today I was over scheduledby 180 and had 7 service calls. This was a route where the last guy had quit and I dont think he was trying his best, so I was sent to get the route back on track. I did 115 under my regular daily goal, so 295 less than my scheduled work goal. I wasnt yelled at or anything bc they know the scheduler *** up. I took my time and did what i was supposed to, the right way, for each person. If it takes longer than less people get done. Period. Im not doing a bad job and having insane amounts of service calls or cancels bc they want a specific number. Sometimes their number doesnt fit in their 11 hr max days, and I dont care. We have hit retention 6 months in a row this year because most of our techs take this approach. Happy paying customers is more important than hitting a budgeted revenue goal. Plus if I fail to get to 3 customers a day, after 2 weeks I know I have at least a full day to work later in the year before layoffs come! Gotta do whats right by the customers, who keep you employed.

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