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To get into direct contact with the President/CEO of TruGreen, here is the direct line to his office: 901-597-****. This number is answered by his personal secretary at the TruGreen Corporate Headquarters in Memphis, TN. You can also email his office at customercare@***.com

The second way to get your issues resolved, is to post a comment on TruGreen's Facebook wall. While you are on the Trugreen Facebook page, be sure to click on "Photos" at the top of the page. VERY REVEALING!!!

The final step is to also contact TruGreen's parent company, ServiceMaster at their 24-hour Ethics Hotline at 1-80*-937-****. You can also email them at talktous@***.com

I am posting all this contact information as an angry ex-Trugreen customer. First, I had poor service results. I had a lot of problems trying to call the local office. Then after cancelling, I had disputes with TruGreen over billing for extra services that they added on without my OK. And then being called DAILY and hounded by very aggressive (and sometimes rude) salesmen trying desparately to get me to reinstate with TruGreen. I followed all 3 steps outlined above to finally resolve the billing dispute, and to get TruGreen to stop contacting me for good. IT WORKED!!!!

Location: Monroe, Michigan

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Renee Ffc

I am trying to get in touch with John Cowles (or another executive) office but unfortunately, I cannot find the complete phone number or email. Can anyone help?

I have had nothing but problems with TruGreen and their customer service is horrific. Waste hours on the phone, they make promises and NOTHING is ever done.

Joangel Xxo
reply icon Replying to comment of Renee Ffc

I am having the same problems with this company, been with them for the last 4 years, every time they say they are coming, they are a no show, customer service is a joke. Every time I call they put me on hold and then disconnect me, 3 times in a row.

They tell me some one will contact me 24 to 48 hours, never get a callback.

I just wish they had the decency to call me back. The person I talked to at customer service said they don’t have enough technicians to service their clients , so you think they would tell their clients,

Guest

Finally! It's been very difficult to get a hold of corporate.

Ashelyn Lvu

What is the full address of TruGreen’s Corporate office in Memphis? I know the CEO is John Cowles and their VP/ General Counsel is Kevin Mann.

Guest
reply icon Replying to comment of Ashelyn Lvu

TruGreen Corporate Headquarters, 1790 Kirby Pwky. Suite 300, Memphis, TN 38138 (P.S. the Ridge Lk Blvd location is their old address).

Guest

I'm canceling for same reason. Poor services followed by poor customer service is enough.

I have had the sames issues over and over for the last five years. I paid, they service, and the results look like no one is actually conducting the service. I've tried several times to get their help in resolving the issue but it takes two weeks to even get a manager to return my call or come by. *** poor service and results.

The real issue is that it's a Service Master company. Will never do business with Service Master in capacity again.

Guest
reply icon Replying to comment of Guest-1743626

Actually, TruGreen was spun off (separated) from ServiceMaster back in 2014. TruGreen has since been owned by a private investment firm called Clayton, Dublier & Rice [C.D&R] out of NYC.

Guest

Had TruGreen for over 5 Years. We always pay upfront but we can NEVER get what we paid for.

Takes me several calls to home office and numerous calls requesting to talk to a supervisor. I have finally had it and quit this year. Last week after I wrote a letter to the CEO I had a visit from the district Manager Dave who ask that we give them til January to correct the problem. Against my better judgement I agreed because I like to start with someone from the beginning of the season.

So this week he promised to get someone here for the weeds.

So today I got my regular call from a guy named Kevin stating he ran out of weed killer and again I would be rescheduled. Which NEVER Happens I will continue looking for a new service

Guest

I also had TruGreen. Had 5 treatments to my yard for weeds and the treatments did nothing to control the weeds.

I contacted the service mgr Chris Amburn. He promised complete control over the weeds. He said the treatments were a marathon not a sprint. I was not satisfied with his answer.

The only marathon I saw was to get my money. So I asked for a refund. He said we would have to part ways and I agreed, though he did refund me my last payment. TruGreen is a scam.

G. Harris Weatherford Tx.

Guest

TruGreen burnt my yard out 2 years ago . They keep telling me there going to fix it , getting lied to from Tim Robernette and Brad Hamblin.

Techs called management told them slit seeding and aeration isn't working, but the manager told him to put down anyway. Being lied to number of times. So sent them an invoice of 1640.86 for yard damages from TruGreen. And that's a 28.% interest if not paid in 30 days and there after until paid.

And as for Jordon Persse he's a joke . All this from TruGreen Canton Ohio office. TruGreen all they do is lie to customers. And I will take them to court I have the money .

AND I WILL WIN And I will ask for attorneys fees back.

And All Jane Does And John Does had anything to do with my yard or my account will be handled with the system at Summit County. TruGreen is a Joke And filing a complaint on how they do Business

Loran Lvf
reply icon Replying to comment of Guest-1692873

Turgeon has reined my lawn as well

Guest

Numbers no longer good

Guest

Just experienced the same thing. Paid full year in advance & asked for a refund due to their service rep not showing up.

Local terminal manager actually laughed. Cancelled service. Svc Rep showed up 3 weeks later & I got billed for it.

Took numerous phone calls to get the bill cancelled. Had to reseed most of lawn due to insect & weed damage resulting from them never showing up to do what I paid for.

Guest

I have gone online submitted my cancell. I have wrote a letter for cancellation.

I have talked to the TruGreen guy that Services my lawn. I have talked to the supervisor who does this area. And I have talked to another supervisor. What does it take to get no service and the sad part is I still would have been with TruGreen if they didn't screw up when I put down the new lawn.

I put down two and a half new pallets of St Augustine. I called them and told them I wanted it treated.

Week and a half later and two other phone calls no TruGreen out here so I had to get somebody else to treat my lawn. Now they keep on showing up at my house where where they when I really needed them and what does it take for them to get that idea and don't want their service.

Guest

Dear Jim my name is Teresa Thompson and I have been doing business with you for at least 18 years in 2011 your company chemically burned my yard and has made feeble attempts to correct it planting Fescue when my yard was bluegrass. I was told by David Leonard that they would be out here to thatch and Seed my yard with bluegrass.

I have fought with your company every year since you trashed my yard. I am to the point of suing and calling Dun & Bradstreet and whatever I have to do I have lost lots of money because people have wanted to have weddings in my yard and my home.

You may contact me at area code 816-204-**** thank you in advance Teresa Thompson I am going to check the box that says I have read the pissed consumer only because I cannot close this until I do but I see no where where I can read this agreement. So in other words I do not agree to it I don't know what it is.

Guest

Trugreen burnt my lawn two years ago. Been calling them several times, had meetings with them several times and the same thing, if you pay $1200 dollars plus a couple of treatments we can make it look good again. VERY POOR SERVICE here in west Michigan.

Guest

You need to call me ASAP. I’m having a problem with my service.

Your tech burnt my lawn. I’m not happy at all.

Guest
reply icon Replying to comment of Guest-1568695

I’m sure they will get right back to you...because they monitor this thread passionately.

Guest

I just called the Ethics Hotline number and was told they are no longer accepting reports for Trugreeen.

Guest

Tru Green debit my account for an huge amount of money that I did not authorize them to take out. my plan was for 59.95 and they debit it for 264.00 I called and called and got no help or resolutions I will never use Tru Green nor recommend them to any one.

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