Here is the contact info for the Pres/CEO of TruGreen....

To get into direct contact with the President/CEO of TruGreen, here is the direct line to his office: 901-597-1964. This number is answered by his personal secretary at the TruGreen Corporate Headquarters in Memphis, TN. You can also email his office at

The second way to get your issues resolved, is to post a comment on TruGreen's Facebook wall. While you are on the Trugreen Facebook page, be sure to click on "Photos" at the top of the page. VERY REVEALING!!!

The final step is to also contact TruGreen's parent company, ServiceMaster at their 24-hour Ethics Hotline at 1-800-937-9888. You can also email them at

I am posting all this contact information as an angry ex-Trugreen customer. First, I had poor service results. I had a lot of problems trying to call the local office. Then after cancelling, I had disputes with TruGreen over billing for extra services that they added on without my OK. And then being called DAILY and hounded by very aggressive (and sometimes rude) salesmen trying desparately to get me to reinstate with TruGreen. I followed all 3 steps outlined above to finally resolve the billing dispute, and to get TruGreen to stop contacting me for good. IT WORKED!!!!

Report Comment Private message author

More Review Details

Product or service
Lawn Care Service
Review category
Landscaping and Gardening
Review rating
5 out of 5
review #313447 by
Had an experience with Trugreen? Submit review ›
Helpful? 144 Yes 144 141 No 141
Had the same issue 81 Yes 81
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
Corinne Spencer

Apr 20 #1147355 Fort Lauderdale, Florida

They killed my 2 dogs. Pesticides and herbicides cause lymphoma in dogs. Both dogs developed Lymphoma with weeks of each other after having my allamonda bushes sprayed 2x. The leaves came off the plants and the dogs got cancer.
Corinne Spence954-473-4287

0 0 Reply

Mar 01 #1120548

I can definitely relate to many of the comments because I know what happens in Canada. For starters, did any of you know that your lawn only needs three fertilizer applications and any additional applications are nothing but a money grab? Also, the local laws prevents us from using the products which actually work but it doesn't stop Trugreen from pushing the technicians into selling extra services which really doesn't do much. As for their guarantee, if you don't take their recommendation to buy something, they will blame any problems on your refusal of their recommendation. If you do buy it, they will continue to up sell you using the same tactic. Once you buy all of these extra services, any new problems will be blamed on the local pesticide ban and they will say that the problem is outside their abilities. TRUTH: a technician was supposed to apply alfalfa to their own office in Mississauga, Ontario but did not. During a meeting to discuss alfalfa sales, the supervisor told the other technicians to take a look at the lawn outside the office and see how nicely the alfalfa worked on it. To this day I still wonder if that supervisor ever found out the truth. Listen people (in Ontario where the good stuff is banned), if you want your lawns to look as good as it can get, simply seed it often, fertilize in spring and fall only and water it well. The *** spray in Ontario is mostly ineffective and I don't know why I paid good money for it in the first place.

0 0 Reply

Nov 11, 2015 #1062228

I too am having trouble with trugreen as an ex-employee I quit working there because of a supervisor who I feel abuses his authority now for some reason same superviser is holding my check I feel to be spiteful wish there were some way for me to handle this situation.

0 0 Reply

Sep 28, 2015 #1040321

TruGreen killed our tree! They burned it to death!

1 2 Reply

Aug 14, 2015 #1019500

Thanks. I'll be calling today. TruGreen burned our lawn badly by grossly over fertilizing. Manager keeps promising someone will take care of it, and nothing. Extremely frustrated and getting no where fast. If I call the local Rochester NY office, I end up in Alabama or Virginia, with typically no follow-up locally... guaranteed. Our entire street is ready to fire them (5 houses). The worst customer service of any company I have ever dealt with. The worst. Combine that with low quality, and you wonder how they stay in business.

0 0 Reply

Jul 29, 2015 #1013425

I'm having the same issues here in Omaha, NE. I have had three lawn contractors on my property that TruGreen contracted out. All did a terrible job and one of the contractors was honest and said the property was to big and they didn't have the time to do it. Terrible customer service, been through three reps. I've heard from one, and he said that he quit. That they can't keep anyone around. They're now been trying to bill me for service, that wasn't even done! I've left messages and email's for Keala, and today, Tim and Brian and guess what??!! Haven't heard from any of them. The new lawn guys that I hired are terrific! And the care they give my lawn has been 100% better!!

0 0 Reply

Jul 01, 2015 #1002074

Terrible customer relations with TruGreen I have been lied to about all appointments. My lawn was burnt up in a big area on purpose by a rogue service rep. & have been lied to by Eric the manager & Roger the general Managers assistants not only about repairing this damage, but about when they are going to show up. I got the same lies about another problem last year by the same two guys & their reps over another problem.
what a bunch of liars.
Rex in Berrien Springs, Mi

1 0 Reply

May 29, 2015 #989278

The absolute worst company I have ever dealt with in my life. You cannot get past the call center they are the buffer for any complaints. If upper management wanted to know you could get to them. 4 Service calls and they did not show up.... I paid in full and at this point I have resigned myself that the money is gone. Rude would be the understatement. I can be reached at 724-331-4400 if anyone has other issues to discuss

1 0 Reply

Jul 27, 2015 #1012293

If you cancel your account they will refund your prepay amount

1 0 Reply

May 09, 2015 #982014

You mean you are a problem customer that is never happy with anything and doesn't understand that there is no such thing as a *** free lawn. And have nothing better to do with your day than get on the phone and complain and give people a hard time!!

1 7 Reply
corporate hides from customers

Mar 13, 2015 #957984 Duluth, Georgia

All telephone numbers listed online lead to a customer service representative, not one number will lead you to corporate. TruGreen does not want or care to talk with anyone that's unhappy with service, or in my case miscommunicaton at a call center as well with the area manager before getting the first appointment. I have cancelled my first appointment and will not use TruGreen ever!

2 0 Reply

Aug 09, 2015 #1017594

I agree same problem in Lawton Ok.

0 0 Reply

Jan 26, 2015 #936650 Orlando, Florida

SuperSuper, who did you change to?

0 0 Reply

Jan 22, 2015 #934855 Glastonbury, Connecticut

I had TruGreen for 4 years, maybe more. I tried a small company in place of them and it turns out that they treat the lawn to keep it needing more treatments. This small company wrote a 4-5 time a season treatments that replaced the TruGreen and really, REALLY improved my lawn. Ten fold! It had a deep deep green dark color that I could see was healthy. I could tell by walking on it and using it, and it didn't waver.

3 1 Reply

Dec 30, 2014 #923026 Mountain View, California

I am having the very same issue and now I am being charged for servie that was "suppose" to be covered under a service agreement. I am furious and will do exactly as you said and write a nasty review on their FB page and also send an email to the CEO. Disgusting practise and I will NEVER do business with them again!!!

1 0 Reply

Dec 22, 2014 #919775 Longs, South Carolina

I recently responded to a help wanted posting by Trugreen, Mmyrtle beach, SC.
Had a lot of difficulty with application, finally had to be assisted by web sight Peopleanswer web management co. because my information even though accurate, for some reason a tech. had to impute information.
Call local office , t/t Zhara Hall, concern previous trouble, and when application was completed i updated her.
We talk and I told her I applied for Field Supervisor, she scheduled me for next day 11:30 am and emailed me with email, indicated time location and person of Justin Culvahouse, and we look forward to meeting with you. (email received dec. 10th at 10:22am)
I am an highly experienced manger, many years of experience... I dress appropriately, business attire, sport coat and tie, arrive early, and waited.
Neither Ms. Hall or Mrs. Culvahouse were present. I young man summonsed me and he introduces himself as a Josh or Jayson or Joshua , no business card, did not identify his position. He then advises me only position open is cold call door to door sales position. I talked with Ms. Hall, there was no misunderstanding of what I applied. Your email to me indicated field supervisor and residential lawn specialist. (email received from Peopleanawer web sight for application same date as email fro Ms. Hall) with two posted position. so stated. I applied for other position only to see if i could complete application. I drove about 60 miles for
... Show more

0 0 Reply

Sep 24, 2014 #874723

I called the direct line to the CEO/Pres. and spoke with Shaleena this morning. She told me she would resolve the issue and that I would not be bothered any more.
I am hoping this is the end of it!

0 0 Reply

Nov 28, 2014 #907319 Pontiac, Michigan

Yes....I was referred to her also! Her name is Shalena Williams. Her position is TruGreen's Corporate CUSTOMER CARE LEADER. Ms. Williams direct office line at TruGreen Corporate Headquarters is 901/597-5698.

0 0 Reply

Aug 26, 2014 #861874 Los Angeles, California

To Whom it may concern,
You (Trugreen) contacted us (Tree Case Management) on the day after the incident at Magic Mountain (July 8, 2014) and we mobilized onto the site within hours to assist you with the evaluation of the tree incident and to document our findings. Further, we worked with you to get the report back to you promptly so you could diffuse a potential Law Suit.
Tree Case Management sent you the report and invoice on July 13, 2014 (attached again to this email).
We have made numerous request for status of payment only to be ignored (specifically by AJ Fox). Tree Case Management has documentation of this.
It surprises us that we are working with you and this is how we have been treated. This is not good for business and the upper management at Trugreen, and other areas of the industry, needs to be aware of this conduct.
At this time I am going to do the following: Contact upper management at TruGreen Contact others Put a "Lean" on the property (Magic Mountain) This is not what we want to do but your actions leave us no other choice. If we do not receive payment confirmation in 24 hours then we have no choice but to move forward. We look forward to hearing from you so these types of items do not occur. Thank you for your understanding Greg Monfette Tree Case Management 310-902-6581

1 0 Reply
Para Esq. 01

Oct 28, 2014 #891766

Actually the term is LEIN. To receive payment for an unpaid bill.

0 1 Reply

1-20 of 70 comments

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Trugreen. However, many companies do monitor reviews on our site.

You were reading a complaint about Trugreen.
Filing a new complaint about