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1.5 Based on 182 reviews
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  • Customers like
    • Customer service representative 3
    • Bad 3
    • Website 2
  • Customers don't like
    • Poor customer service 30
    • Lack of honesty 19
    • Problem resolution 12

This the 3rd straight year that my has been in horrible condition thanks to Trugreen. That promised May last spring to resod my entire yard to make things right. Here it is over a year later and nothing has changed. Getting someone to call me back on a regular basis is like pulling teeth. Everytime I call I get the same story "they can't find anyone to resod my yard". I think it is more of an out of site, out of mind situation. FIX MY YARD. Read more

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  • From mobile
  • 1 day ago
  • #871345

Very spotty with lawn treatment. Had visible difference between where they sprayed and where they didn't. Requested one day to not get treatment and they said they were coming then, even when put in notes not to come. Also, does not treat ants, even though that is what I was told over the phone. Double the money for half the service.

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From the very first treatment, they got it wrong. Doing treatments in the wrong order, the aeration and seeding being done poorly (some areas of my lawn not even touched) etc. Each time I called, they said they would come out to look at re-do applications as needed. They did some of the time, not all of the time. I emailed them asking to cancel my service and surprisingly, that was the fastest I got. But it wasn't to try and save me as a... Read more

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  • From mobile
  • 2 days ago
  • #870870

Left in our motor home and gone for four months-our son watered and cut grass-the yard is in worse shape than when we left-brown, weeds and big bald spots all over lawn-took our money each month anyway. Told a manager would be out-twice-no manager.

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They give you an automated call to say that they are coming and then they don't show. I have many flower beds and my husband help with the hose, to prevent damage.We have wasted two days already this summer waiting on them. No one seem to know what the other one is doing. customer service is bad. I don't understand why they set appointments. The last two times they didn't show up. This is so frustrating , I think they may cause my husband to... Read more

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I signed up for true green service for a summer *** control package. Originally I gave my debit card number to them. I was transferred to another call to confirm the service I wanted, where I specifically told them that if they were going to debut my card for services I did NOT want the service!!! They assured me that I would receive a bill for each application that I could pay as services were rendered with........ The very day they finally got... Read more

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We would like to compliment the technician Diago 31005 on being so professional and hands on explaining to us the proper procedure for our grass, as we have had several different technicians that were not familiar with the problems, But He needs to be commended on his expertise and customer service skills,And we would like to thank Anthony Radiemeyer for being so kind and professional in taking charge of our problems These 2 Men Are Very... Read more

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Trugreen rep parks in front of the house, plays on his laptop for 25 minutes and drives away. Later I get a notice they performed my service. Same pattern repeats for months, when I report it, they read a script about how sorry they are and put a reapply in the system. I get another message my service was completed. When tech is questioned he says he looked and a reapply not necessary as all the weeds are dying. I have a field of weeds that used... Read more

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Memphis: Total scam artists!! They do not come every 5-6 weeks...more like 3-4 weeks which means they charge you more annually. 1St they almost killed half of our flower trees; do not know if they will come back ok. 2Nd They came and supposedly treated the front and back but altho i was here we have PROOF they did not do the back and did not do anything to the front. I call and they tell me a mgr. will call. Robocall saying when they will be... Read more

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I am so sorry to hear about Scotts Lawn Service converting to Trugreen. I live in Jacksonville, FL and trusted my lawn to Trugreen. Within a year they managed to destroy my front lawn. It was completely was burned by the chemicals. My neighbor told me that the Trugreen "Specialist" was on the opposite side of his truck smoking a cigarette while his chemicals were being unknowingly sprayed on a big section of our front yard. When the neighbor... Read more

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