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1.5 Based on 167 reviews
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  • Customers like
    • Customer service representative 3
    • Unhappy 2
    • Website 2
  • Customers don't like
    • Poor customer service 30
    • Lack of honesty 19
    • Problem resolution 11

TruGreen completely misrepresents what they provide at time of sale and effectively steals customers money. They sat in the driveway and didn't treat the lawn and drove away and then left an invoice like they treated the lawn. I was in my dining room watching the entire time. Then after complaining they returned and only did 1/4 of the lawn. This time I went outside and confronted the technician and he indicated he had ran out of spray and would... Read more

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I have 27 rose bushes that was damage the leaves are burned up by Tru Green Technicians. I have been trying unsuccessful to reach a manager for over a week now. Each time I called I am told the same thing. Please hold on I will check to see if there is a manager available. After about 2 minutes each time the Rep. will pick up the line again to tell me she will take a message that there isn't a manager available. That a manager will be... Read more

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We have been with Truegreen for over a year and our yard is worse now then it ever was. We called and complained and someone was supposed to make it right.. Never happened. I called today and the lady was beyond rude. I would never reccommend them to anyone. Add comment

Our next door neighbor hired this TruGreen out of IL. We have a shared driveway which he was blocking and had just arrived. I ask him to move so I could pull in and he told me to wait while he serviced them. Excuse me no. Well he gets upset, flips me and my son off and tells me off. I called the company and feel I just got lip service. I plan to tell everyone I met about this shoddy driver they hired and if he comes near my home again and blocks... Read more

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The biggest run around company I have ever dealt with. You never talk with anyone in Columbia. Seems you always get an agent in Georgia. They are all schooled to give, only, lip service. They feel your frustration and will see to it that you are taken care of. And that ends as soon as they hang up the phone. Their *** control is a joke. They required payment upfront to airreatye our yard. Three weeks later they still have not shown up. ... Read more

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I signed up for a year contract in June of 2015. On June 25, 2015 I paid $356.09 for the year. On May 24, 2015, I received a $60.91 bill for a one time fertilizing expense. I contacted Trugreen and asked how they could bill me prior to the end of my original year. I was told they go by applications, not dates. So I had used up my applications and they took it upon themselves to provide a service not asked for and then billed me on top of that.... Read more

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I had my last application on April 4th from trugreen. I am writing this on May 24th and I have not received my service for this month. My lawn looks like absolute *** with many many weeds. So, I decided to give them a call and ask for someone to come by and service my lawn. I was told someone would be coming by by the end of the week. Come the next week and still my lawn had not been serviced. I called again and was told the same exact thing.... Read more

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This company comes to my door once a week trying to sell me service! MY LAWN IS THE GREENEST IN THE NEIGHBORHOOD! AND I DO IT MYSELF,THEY TELL ME I NEED TO FIRE THE PERSON DOING IT! LOL I work nights they come by and knock and ring door bell until you have to get up to stop them! i HAVE CALLED AND COMPLAINED NINETEEN TIMES AND EVERYTIME THEY SAY THEY WILL STOP!!! I've been on hold now for 48 mins! Its my landline and its on speaker! I dont care... Read more

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Since 1995 I had Chem Lawn, bought by Tru Green and bought Scott lawn care....After having a new zoisha lawn laid in the rear yard (the first year of a new lawn needs no treatment) the 2nd year which I recently found out; was never serviced; but I was being billed as if it had been. The lawn is totally ruined to no thanks of Tru Green. It took me three calls to have a manager call, Once Nathan called (he was leaving for the week-end and would... Read more

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This is a crooked company, do not use them. After 6 years as a customer the back 2/3 of my yard starting discinegrating. I called for a year with my concerns and they said they were applying special *** and feed to fix it. Finally, I was home one day when they arrived. They left after only treating the front 1/3 of my yard. For years they were not treating the back 2/3 yet I was paying for the treatment!! I called the area manager and he... Read more

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