1.5
  • Lack of honesty3 votes
  • Customer service2 votes
  • Value for Money Spent2 votes
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  • Feb 25
  • Landscaping and Gardening
  • Falls Church, Virginia
  • Marketing Calls
  • 101
  • REVIEW RATING 4/5

We have been with TruGreen for several years now. The entire company is built around the upsell. Constant phone calls and rude sales people. Tonight - after them calling my house EVERY night, multiple times, I spoke with Ashley Miller. I explained that I wanted to cancel my service - she asked me to call Customer Service. I explained that she needed to find someone who could help me, and she... Read more

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  • Feb 24
  • Landscaping and Gardening
  • Irving, Texas
  • Lawn Care Service
  • 84
  • REVIEW RATING 4/5

to me If anyone is thinking about using trugreen please don't. I started a their service last year. At signup I was told by the sales person,( of which I have the original paperwork that they would come every 6-8 weeks). Everytime they attempted to come every 4 weeks. I repeatedly told them, ( the office here in Grand Parrie Tx and the corporate office) to come every 6 weeks, of which didn't do... Read more

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  • Feb 22
  • Landscaping and Gardening
  • Detroit, Michigan
  • Positive Experience
  • 76
  • REVIEW RATING 4/5

This is customer service review. The product and the service has always been great. The billing and A/R is disconnected. After recently finding ourselves in a billing issue, we were ready to leave for a competing service. Seth Wolff (TruGreen) spoke with my wife and it was not a fun conversation for him. He could have done what I expect out of most companies (and CSRs) and move on with his day,... Read more

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  • Feb 14
  • Landscaping and Gardening
  • Grand Terrace, California
  • Positive Experience
  • 1
  • 1
  • 27
  • REVIEW RATING 3/5

Great service helped in every way. Read more

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  • Feb 09
  • Landscaping and Gardening
  • Schaumburg, Illinois
  • Lawn Service
  • 1
  • 1
  • 153
  • REVIEW RATING 4/5

The service auto-renews unless you very specifically in no uncertain terms tell them that it is to be 1x only and do the same when the person calls back to verify the service. If you call customer service and ask to speak to someone in the local branch, you will most likely be lied to and they will say that they are in the local branch. The CSRs have been told specifically to lie to customers and... Read more

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  • Feb 06
  • Landscaping and Gardening
  • Miami Beach, Florida
  • 1
  • 1
  • 31
  • REVIEW RATING 3/5

STOP CALLING!!!!!!! I can not stand your companies!!!!! Read more

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  • From mobile
  • TruGreen
  • Feb 05
  • by anonymous
  • #590920

Tru Green has incurred additional charges to my account without my approval. Contacted Tru Green Customer Care Representative, Karissa Rogers who has not resolve the situation and to say the least, far from being professional. Please contact me @ Mobile # (954)243-4211 Add comment

  • Dec 22, 2014
  • Landscaping and Gardening
  • College Park, Maryland
  • Lawn
  • 1
  • 1
  • 140
  • REVIEW RATING 4/5

Seeded lawn and nothing came up. Called supervisor and said nothing came up. He came out and looked at it and agreed with me, but charged me anyway. I would not tell anyone to use this service. I live in Hagerstown, Md Read more

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  • Dec 20, 2014
  • Landscaping and Gardening
  • San Francisco, California
  • Management
  • 193
  • REVIEW RATING 4/5

I have had them over 25yrs and I now have a second home. This company has consistenly gone down hill after a hedge fund took over. Management could care less about customer service or employees. They are only interested in the all mighty dollar and that's it. I feel very badly for the employees because they are all hard working people who are trying to do a great service but can't because they... Read more

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  • Dec 20, 2014
  • Landscaping and Gardening
  • Myrtle Beach, South Carolina
  • Employment
  • 178
  • REVIEW RATING 4/5

I recently responded to a help wanted posting by Trugreen, Mmyrtle beach, SC. Had a lot of difficulty with application, finally had to be assisted by web sight Peopleanswer web management co. because my information even though accurate, for some reason a tech. had to impute information. Call local office , t/t Zhara Hall, concern previous trouble, and when application was completed i updated... Read more

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