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  • Customers like
    • Customer Service Representative 4
    • pleasant agents who take service calls 3
    • Some of my grass is greener 2
  • Customers don't like
    • Poor customer service 29
    • Lack of honesty 19
    • Bad service 16

Getting a house built. Called TruGreen to service the house when complete. Told them the estimated completion was end of May or the first of June. And the contractor would have the yard treated before we moved in. On April 20th I received and automated call from TruGreen informing me that my lawn would be treated the next day. I immediately called. Spoke with a customer service rep and repeated the whole story about the move in date etc... On April 29th I received an email from TruGreen informing me that they had treated my yard!!! No courtesy... Read more

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  • Trugreen
  • 1 day ago
  • #838775

I had service from this company last summer. I requested to stop the service and they have called my house every day for over a month. I have told them more than once to stop calling me every day. They still call. I would never use this company again due to their harassment tactics. I would use any lawn care service but this one. Add comment

Worst service ever, cal for spring aeration and treatment.... they got us scheduled alright, this fall !!!!!!!! Add comment

New house and new lawn. Looking into TruGreen for the lawn care. Someone kept calling to sign us up, multiple times. After first treatment, we never heard from them. I called back mad and dissatisfied. They sent someone out to do something I could have done. They pulled up the big weeds, leaving a hole, and threw them on the lawn. Also they suckered me into having our trees serviced saying the tech saw bugs, we signed up. I later reviewed the techs paperwork and it stated there were no visible bugs. Later, after $108 of extra service, I called... Read more

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  • From mobile
  • Trugreen
  • 1 day ago
  • #838494

First treatment...within two days 3 of 4 lilac trees DYING. Leaves on far left went first. It was windy day. The man sprayed *** killer in front and in between trees which were 5 ft. apart. My husband had them since 1st wife's passing 15 yrs afo so more than just trees. We will NEVER have them again. Just plain stupidity. Memphis TN Add comment

  • From mobile
  • Trugreen
  • Apr 27
  • #837542

I am extremely disappointed as I have been asking for someone to come and start treating my lawn for a month now. I keep getting told they are on their way. I want my money back!!!! Worst service or lack of service ever. Add comment

My dog was born a house dog and we turned him loose outside at 3yrs old to mate. My dogs in the last 2 years has become very sick and now diagnosed with cancer all due to the Tru Green lawn chemicals. Shakka Rice 1611 crosstimber drive louisville ky 40245 My dog was born a house dog and we turned him loose outside at 3yrs old to mate. My dogs in the last 2 years has become very sick and now diagnosed with cancer all due to the Tru Green law n chemicals. My dog was born a house dog and we turned him loose outside at 3yrs old to mate. My... Read more

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  • From mobile
  • Trugreen
  • Apr 27
  • #837089

Lowsy all together.Hired them get rid of weeds and make yard look good.Never any of that done.I had pull weeds and replant grass.Also say thay sprade this amount and could not have. Add comment

I have used tru green for many years and have, Been a loyal customer. When I lived in Georgia and was relocated to Michigan I continue to use tru green. I now have relocated back to Georgia and started up with them again. Lately after several lawn treatments my lawn continues to have massive weeds. I called tru green to advise them of this and after numerous phone calls and no shows I decided I had enough of them. I can't believe I can't even speak to a supervisor and that customer service is left without a supervisor because they go home... Read more

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I thought I would give the company a try to save some time on lawn care. I was immediately dissatisfied with the lack of transparency in the billing. I was quoted $30 for the first service. When I looked at my bank statement there was $83.67 withdrawn. I was charged $50 (plus tax) for a lime treatment. It was never mentioned there would be a separate cost for lime prior to service or even after service when the tech came to my door to explain the treatments applied to the lawn. Next, the tree and shrub tech who was only supposed to take a... Read more

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