TruGreen Complaints and Reviews

Had an experience with TruGreen?   Submit review ›
TruGreen
Main address: 860 Ridge Lake Boulevard 38120 Memphis TN
877-905-5147, 866-369-9539, , customercare@trugreenmail.com
  • 449+7 mobile complaints
  • $330K claimed losses
  • $717 average
  • Show More
Had an experience with TruGreen?
Submit review › Submit review ›
  • From mobile
  • TruGreen
  • 1 day ago
  • by anonymous
  • #514083

I'm an employee in the Edmonton, AB Canada branch. ...we have over 12,000 customers here alone in this market...that's only 20% Of It. ...we wouldn't have all these customers if we treated them like **** that's for sure. Also were the best Branch overall due to the Sales reps n technicians we have here. Add comment

  • From mobile
  • TruGreen
  • Jul 21
  • by anonymous
  • #513023

My main complaint so far is the constant phone calls. Add comment

  • Jul 21
  • Landscaping and Gardening
  • Killed Shrubs
  • 10

The local TruGreen in Connecticut applied some pesticides and fertilizer which killed off my boxwoods. I've tried contacting them several times and they do nothing about it at all. The local field manager came out and claimed it was some mythical 'winter kill' that caused the problem (there is no such thing, he made that up). Even so, he promised someone would come by to repair the damaged... Read more

Was this review helpful? 1 0

  • Jul 19
  • Landscaping and Gardening
  • Treatments Cancellation
  • 11

Terrible company to deal with. I pre-paid for a package of 5 treatments. During the treatments, they would call and write asking me to renew. I said no. Then they continued servicing my lawn and charging me. They even added "special" things to help the grass grow which was not part of the original treatment plan. They just want more money. I cancelled at least 3 times and they claim I never did.... Read more

Was this review helpful? 1 0

  • Jul 19
  • Landscaping and Gardening
  • Montville, New Jersey
  • Membership Cancellation Fee
  • 29

Be aware before signing on to Truegreen's services!! By signing up with Truegreen, you agree to become a member and have to cancel your membership if you don't want their services anymore. If you don't cancel your membership, they will continue to treat your lawn and bill you for it - even if you don't live there anymore!!! It's in small print on the bottom of your contract. When you cancel the... Read more

Was this review helpful? 0 0

  • Jul 18
  • Landscaping and Gardening
  • Hebron, Connecticut
  • Ineffective Trugreen Service
  • 25

My wife first contacted True Green on 5/16 14 and spoke with a representative to ask if True Green service would kill bugle weeds. A True Green employee (TGE) said their service would definitely kill bugle weeds. My wife contacted True Green again on 5/19/14 and spoke with another TGE regarding possibly signing up for service. My wife told the rep that the sole purpose for signing up for True... Read more

Was this review helpful? 0 0

  • Jul 08
  • Landscaping and Gardening
  • Washington, District Of Columbia
  • Lawn Service
  • 2
  • 42

I've lived in my home for 6+ years and never had a bagworm problem in any of my trees or bushes. Neither has anyone in my 200+ home suburban neighborhood of Manassas, VA. I recently hired TruGreen to treat my lawn. Several weeks after they treated my lawn, I got a notice from TruGreen on my door citing possible tree/bush bug problems on my property. They also left a bag (with examples of the... Read more

Was this review helpful? 1 1

  • Jul 08
  • Landscaping and Gardening
  • Sebewaing, Michigan
  • Lawn Treatment
  • 28

Trugreen called me on the phone and quoted me one price for lawn service then I received the bill and it was over $20 dollars more than the quote. Then I called and they said they would adjust it and send me a bill. They sent me a bill for the same charge that was $20 more than we discussed on the phone. now they will not adjust my price and are charging me that price for 2 treatments. They did... Read more

Was this review helpful? 0 0

  • Jun 30
  • Landscaping and Gardening
  • Rochester, New York
  • Trugreen Lawn Service
  • 55

Two treatments and our lawn looks worse than ever..First treatment and dandelions just kept on growing. Called them and they asked me to double check my lawn then described a very complicated procedure to treat them and come back. I went to Home Depot and spot treated them. Then the clover took over and I had a second treatment. When I called them today I asked if the person who does the... Read more

Was this review helpful? 1 0

  • Jun 30
  • Landscaping and Gardening
  • Raleigh, North Carolina
  • Bad Customer Service
  • 81

Tru Green's customer service isn't good, their follow up is unacceptable, and they don't communicate with each other. I actually prefer to use a local company because i think Tru Green feels that they have the upper hand because they're a large company. So, I cancelled my service. Now they can't stop calling, sending mail, and knocking at my door. That's just acceptable. They're are one of... Read more

Was this review helpful? 0 0
 
×
You are reading about TruGreen.
Filing a new complaint about
×