TruGreen Complaints and Reviews

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TruGreen
Main address: 860 Ridge Lake Boulevard 38120 Memphis TN
877-905-5147, 866-369-9539, , customercare@trugreenmail.com
  • 462+7 mobile complaints
  • $330K claimed losses
  • $704 average
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  • From mobile
  • TruGreen
  • 6 hours ago
  • by anonymous
  • #526976

After four injections umteen sprayings this is the first year my gumbo limbo tree is clear of white spiral fly sence they started coming of the east coast. Thanks Andy P. Add comment

  • 1 day ago
  • Landscaping and Gardening
  • Lawn Core Aeration
  • 47

Received a lawn core aeration and overseeding on 08/21/2014, as promised and prepaid. Received a call on 08/22/14 that my regularly scheduled service would occur on 08/25/2014. i thought great, i would be home so i would ask about my watering to see if it was the right amount post aeration and over seeding. i saw the truck pull up across the street, gave the driver a few minutes to get his... Read more

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  • 2 days ago
  • Landscaping and Gardening
  • Communication Failure
  • 12

I wanted hedges sprayed for insect, left very detailed specific directions. Asked to have service person to call. Left note on gate. He saw the note, did not take it. Still has not called. Left another message for him to call at office. 24 hours later, no call. Left message today again for him, and his manager. Problem: Customer service on phone, excellent. Field staff is the problem and... Read more

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  • Aug 25
  • Landscaping and Gardening
  • Wellington, Florida
  • Unprovided Service
  • 22

FIRST YEAR WAS GOOD, BUT AFTER THE FIRST YEAR MY LAWN STARTED TO LOOCK VERY BUT AND I REALIZE THAT THEY DO NOT COME ALL THE TIMES, THAT THEY SAID. - MANY TIMES I FIND A MESSAGE IN MY ANSWER MACHINE SAYING: “YOU ARE SCHEDULE FOR SERVICE TOMORROW" AND I WAS WAITING THE ALL DAY AT HOME AND THEY NEVER COME. - IN SUMMARY I DO NOT USE TRUE GREEN I YOU DON'T WANT WASTING YOUR MONEY FORTUNATLY I DID NOT... Read more

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  • Aug 25
  • Landscaping and Gardening
  • Lawton, Oklahoma
  • Damaged Soil
  • 20

After 2 years of calling requesting TruGreen to do something about my weeds they finally came out and sprayed something and then put down fertilizer with *** killer in it also. I have large patches of the yard that are dead and still have the same weeds in much of the yard. I put down 6 bags of soil (cost $74.00 plus $100.00 for labor) on three occasions plus bags of grass seed. The first two... Read more

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  • Aug 22
  • Landscaping and Gardening
  • Medina, Ohio
  • Fraudulent Charges
  • 59

TruGreen fraudulently renews yearly services without proper consent. When we caught on to their scheme, we cancelled their services. They then, the very next day, sent out another team and fraudulently charged us $81.66. I called them on it and demanded they remove all charges. Their billing representative had the audacity to suggest we should "split the cost" of their fraudulent charge. I was... Read more

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  • Aug 19
  • Landscaping and Gardening
  • Littleton, Colorado
  • Poor Lawn Service
  • 86

I started new service and specified that I had an insect and possibly a fungus problem, and that was what I wanted treated most if all. I was assured that before the first treatment a technician would call me, set a time to meet with me at my residence, and that he would look at my problem areas and diagnos the lawn issue before he applied any treatment. None if the above items mentioned happed.... Read more

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  • Aug 18
  • Landscaping and Gardening
  • Insect Treatment
  • 1
  • 54

I had Scale insects on my trees. TruGreen promised they would kill the insects completely. They said, if the insects came out this spring, they would treat them for free until the insects were completely gone. I spent hudreds of dollars on their services. However, the insects came back this spring. I was in China at that time. My wife didn't know what happened. He called TruGreen for the insects.... Read more

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  • Aug 15
  • Landscaping and Gardening
  • Freehold, New Jersey
  • Lawn Treatment
  • 123

I signed up with TruGreen in April, 2014. My yard wasn't too bad, several weeds, mostly cover and crabgrass. I was promised by summer my yard would be beautiful. I live in Freehold, NJ and was serviced by their local representative. Immediately the grass turned brown, but I was told it was to be expected. However, discrepancies immediately began. The grass became more brown, and patches of dirt... Read more

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  • Aug 13
  • Landscaping and Gardening
  • Guelph, Ontario
  • Lawn Weeds
  • 58

We have recurring broadleaf weeds and the technicians come out after a complaint, spray something on the lawn, leave and the weeds remain. The lawn looks better than before we started to use TruGreen but not $400.00 better. And they constantly call trying to sell more services. "We do surface grub spray, but they are in the soil underneath and you need additional spray." You can call and call... Read more

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