TruGreen Complaints and Reviews

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TruGreen
Main address: 860 Ridge Lake Boulevard 38120 Memphis TN
877-905-5147, 866-369-9539, , customercare@trugreenmail.com
  • 457+6 mobile complaints
  • $330K claimed losses
  • $711 average
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  • 22 hours ago
  • Landscaping and Gardening
  • Littleton, Colorado
  • Poor Lawn Service
  • 16

I started new service and specified that I had an insect and possibly a fungus problem, and that was what I wanted treated most if all. I was assured that before the first treatment a technician would call me, set a time to meet with me at my residence, and that he would look at my problem areas and diagnos the lawn issue before he applied any treatment. None if the above items mentioned happed.... Read more

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  • 2 days ago
  • Landscaping and Gardening
  • Insect Treatment
  • 1
  • 24

I had Scale insects on my trees. TruGreen promised they would kill the insects completely. They said, if the insects came out this spring, they would treat them for free until the insects were completely gone. I spent hudreds of dollars on their services. However, the insects came back this spring. I was in China at that time. My wife didn't know what happened. He called TruGreen for the insects.... Read more

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  • Aug 15
  • Landscaping and Gardening
  • Freehold, New Jersey
  • Lawn Treatment
  • 77

I signed up with TruGreen in April, 2014. My yard wasn't too bad, several weeds, mostly cover and crabgrass. I was promised by summer my yard would be beautiful. I live in Freehold, NJ and was serviced by their local representative. Immediately the grass turned brown, but I was told it was to be expected. However, discrepancies immediately began. The grass became more brown, and patches of dirt... Read more

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  • Aug 13
  • Landscaping and Gardening
  • Guelph, Ontario
  • Lawn Weeds
  • 41

We have recurring broadleaf weeds and the technicians come out after a complaint, spray something on the lawn, leave and the weeds remain. The lawn looks better than before we started to use TruGreen but not $400.00 better. And they constantly call trying to sell more services. "We do surface grub spray, but they are in the soil underneath and you need additional spray." You can call and call... Read more

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  • Aug 07
  • Landscaping and Gardening
  • Staff Turnover
  • 106

I just wanted to chime in here and say that I was with the Toronto branch for some time and let me tell you of the utter nonsense that went on here will confirm why this is truly a loser business. I can't believe I wasted my time here!!! First off the regional management is immensely incompotent , they're basically puppets and yes men for the American regional mgrs wasting an obscence amount of... Read more

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  • Aug 04
  • Landscaping and Gardening
  • Rochester, New York
  • Lawn Treatment
  • 1
  • 72

FOR 2 YEARS I ASKED FRO A QUOTE FOR LAWN TREATMENT AND NEVER HEARD A RESPONSE. THIS YEAR I CALLED AND ACTUALLY POKE TO A SALESPERSON AND WAS GIVEN A QUOTE. WAS TOLD PAPER WORK WOULD BE MAILED AND TO THIS DAY, 4 MONTHS, HAVE NOT RECEIVED, NEED AT LAST 100 WORDS SO HERE GOES I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I Read more

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  • Aug 01
  • Landscaping and Gardening
  • Dallas, Georgia
  • Lawn Weeds
  • 1
  • 111
TruGreen - Weeds
1 of 3

I have had TruGreen in Dallas, Georgia for 4 years and 18 years in Florida. Until this year I have been pretty well satisfied (especially in Florida). But this year I made the mistake of prepaying and then was totally ignored. I called in May and said my lawn was full of weeds. They sent someone out the next week who sprayed. NOT ONE *** DIED. I waited about a month for them to die and... Read more

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  • Jul 24
  • Landscaping and Gardening
  • Nutrisystem Program
  • 1
  • 1

I'm an employee in the Edmonton, AB Canada branch. ...we have over 12,000 customers here alone in this market...that's only 20% Of It. ...we wouldn't have all these customers if we treated them like **** that's for sure. Also were the best Branch overall due to the Sales reps n technicians we have here. Read more

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  • From mobile
  • TruGreen
  • Jul 21
  • by anonymous
  • #513023

My main complaint so far is the constant phone calls. Add comment

  • Jul 21
  • Landscaping and Gardening
  • Killed Shrubs
  • 2
  • 87

The local TruGreen in Connecticut applied some pesticides and fertilizer which killed off my boxwoods. I've tried contacting them several times and they do nothing about it at all. The local field manager came out and claimed it was some mythical 'winter kill' that caused the problem (there is no such thing, he made that up). Even so, he promised someone would come by to repair the damaged... Read more

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