TruGreen Complaints and Reviews

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TruGreen
Main address: 860 Ridge Lake Boulevard 38120 Memphis TN
877-905-5147, 866-369-9539, , customercare@trugreenmail.com
  • 473+10 mobile complaints
  • $330K claimed losses
  • $688 average
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  • Sep 23
  • Landscaping and Gardening
  • Oviedo, Florida
  • Lawn And Shrub Service
  • 2
  • 2
  • 200

I hired TruGreen last summer to treat my lawn. I prepaid for one year's worth of treatments. I decided to prepay to take advantage of a discount they offered. I called to verify that my last treatment was in August 2014. I canceled shortly after the last treatment because I decided to go with a different company. TruGreen called me and tried to win me back, but I declined. Next thing I know, I... Read more

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  • Sep 22
  • Landscaping and Gardening
  • Ridgewood, New Jersey
  • Tru Green Lawn Care
  • 47

Were supposed to aerate lawn, prep for overseeding, fertilize and spray shrubs. Seed was simply thrown over compact dirt, and never grew. They completely neglected our back yard, and after 4 attempts with customer service finally got a manager to check our account and acknowledge that our service was incomplete, and promise to send someone out to follow up on the missed areas. That never happened... Read more

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  • From mobile
  • TruGreen
  • Sep 19
  • by anonymous
  • #536281

This company promises the moon, but they don't deliver. They simply don't follow-up on their commitment. I've got a yard full of insects or fungus as Brown as Brown could be. Where's my soil analysis? Where's my super aeration? Where's the follow-up? Add comment

     

  • Sep 14
  • Landscaping and Gardening
  • Collierville, Tennessee
  • Service Overcharge
  • 225

I hired them as a one year trial to see how they could improve my grass. From the first application, the marketing calls began and kept coming. They were attempting to up-sell more services. Annoying but I kept the service for the year. At the end of the year I did not renew because of all the annoying marketing calls. A few weeks later I receive a bill for $115 demanding payment. I call to... Read more

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  • Sep 13
  • Landscaping and Gardening
  • Burned Lawn
  • 70

Over a 4 month period they burned my wild grass away (guy(s) would just come by and hurriedly spray, killing off the wild grass while the weeds just kept coming back), then they aerated and reseeded at the end of August, just before a known, week-long heat wave in the 90s was coming. I dropped over $400 on them total and over $100 just during that 2 week period watering my lawn. The seed NEVER... Read more

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  • Sep 12
  • Landscaping and Gardening
  • Kingston, Massachusetts
  • Scheduled Appointment
  • 71

Trugreen was contracted to aerate and over seed my lawn. It was scheduled for a Wednesday..no crew showed and no one called to explain no show. After calls to consumer service I demanded to speak to a manager. I was told trugreen regulary over schedules their trucks by 3 to 4 customers per day in case someone cancels. What happens? If no one cancels you get bumped...to the next day you would... Read more

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  • Sep 10
  • Landscaping and Gardening
  • New Bern, North Carolina
  • Trugreen Lawn Service
  • 157

Do not use TruGreen. I called and requested a 1-year service of *** and fertilizer treatment on a rental home I owned ($300) for 5 visits. I was never told about the "revolving" annual payment, however being smarter than the scam TruGreen salesman, I mentioned that this was to be ONLY a one time expense and he said okay. However, being wary, a few months later, I thought I would verify that my... Read more

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  • Sep 08
  • Landscaping and Gardening
  • Oxford, Pennsylvania
  • Unprovided Service
  • 118

We cancelled our service today with Tru Green because we set up to have our lawn aerated and reseeded for today with a service manager-he scheduled it. My husband got up early, watered the ground for 3 hours and it was a complete waste of his time and our water because they never showed up. This is not our only complaint. The last time they was here, the technician skipped a part of our lawn for... Read more

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  • From mobile
  • TruGreen
  • Sep 06
  • by anonymous
  • #530825

Lawn recently fertilized which caused burnt patches throughout my yard. Already called to complain about the careless application but no one from TruGreen has responded to my complaint. I did, however, receive a $ 60.00 bill for the service. Add comment

  • From mobile
  • TruGreen
  • Sep 05
  • by anonymous
  • #530488

Totally destroyed my lawn with ruts when air rating. Billing is terrible and when they screw up, they still send to a collection agency. These guys are really bad. Really bad Add comment

 
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