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1.5 Based on 225 reviews
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    • Bad 3
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    • Poor customer service 31
    • Lack of honesty 20
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  • From mobile
  • 1 day ago
  • #905315

TruGreen had the worst customer service ever! Our lawn is always the worst looking lawn in the neighborhood and they always have an excuse for why it does. They don't even do our whole lawn as we have seen on our security camera. Talked to 7 different people today to talk about my lawn and no one has called me back yet which was 7 hours ago. Never again!!!!

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I paid for a full year of service upfront I had a small amount of weeds grass wasn't looking good so I hired False Green after 4 of the 7 applications my entire grass now is 100% crab grass I was told that a free service would be done to correct the problem 5 times I received a call telling me they would perform the service all 5 times no one showed up no phone call nothing. I been on the phone with customer service and spoke to supervisors to... Read more

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  • From mobile
  • 1 day ago
  • #905220

As a new customer my first service was a nightmare...when my yard was sprayed they sprayed over all my dog toys about 100$ worth....called and complained they never called me back ...never offered to reimburse me for my items...one manager hung up on me....cancelled my service from them

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They can't even get the address right. They treated my neighbors house 4 house down and left him the bill with my address. Never had any issues with Scott's Lawn Service but now that the two companies have joined - it has been a nightmare. I have complained about weeds and even had one technician tell me to pull the weeds when I see them. What am I paying for? The one technician that came to my house to perform the service said he didn't do... Read more

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Your technician has about ruined my yard with nitrogen. In my first complaint, Josh came out and said he thought it was drought. I pointed out my neighbor's yards and told him I thought it was too much urea. I reviewed his report and he had put 30-0-6. In the next application, he did the same thing and the yard is even worse. I am paying a heck of a lot of money to you people for you to ruin my yard. I am calling the local branch tomorrow... Read more

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Trugreen is a worthless organization. Severe Damage, promised to replace and free service. All Contracted and documented. Now they dissapear, suspend service and will not return calls. I have spent hours trying to get a hold of them, constantly on hold and have requested management again and again. Have called corporate again and again and each time told I will get a call within 24 hours in they have 24 hours to respond. Service and fees... Read more

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I cancelled my service in know before May 2016 as I couldn't afford it this year. I paid for the one service which I was late in cancelling but then they turn around a reapply another service to which I had already cancelled. now they are sending me statements that I still owe more money when their own office CS understood the situation and checked with their supervisor and I was asked if I could pay the first payment and they would vouch for... Read more

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  • From mobile
  • Aug 19
  • #903546

The past three weeks I received an automated call that I would be getting a treatment the next day. No one has come so I called and complained. Was told a supervisor would call me back. No one has ever called. Lawn is full of weeds and looks horrible.

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I was home at the time of the treatment. The guy told me he was only doing spot *** service as the lawn was too dry. Today I get a bill for a full service. I feel like I am being billed too much. My customer no is 7003235024. This kind of service is making me rethink whether I should not renew for next year. My email is dennis.hanks@yahoo.com. I would like a response please. Why should I submit 100 words? I have stated my case. I have read... Read more

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True Green was bought out by Scotts. I had a contract with Scotts and when TG took over, they did not complete the contract I paid for. They have not been out since May 24, 2016. Manager does not call back. It's been 3 months. I requested a refund of the charges. These folks are crooks. Bad service. Do not do business with them. I even received a marketing call to add services. I complained to salesman and he said a manager will be in... Read more

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