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  • Customers like
    • Customer service representative 2
    • Customer Service Representative 2
    • pleasant agents who take service calls 1
  • Customers don't like
    • Poor customer service 27
    • Lack of honesty 17
    • Problem resolution 11

Paid $1000 for a 1 year contract. I explicitly told them not to auto-bill after the year. They auto-billed, of course. Now I have an invoice for $150. Awful service. They also have technicians that will look at your lawn, and drag a hose across it, but they won't treat it. I have multiple broad-leaf weeds, despite them treating for a year. TryGreen is a total rip off. I can accomplish... Read more

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I cannot begin to describe the HORRIBLE experience I have had with an OVERLY AGGRESSIVE company in 80 words. I think it best to just complain to the Better Business Bureau to describe the HARASSMENT AND STALKING that I have been VICTIM to since Monday. Since making a simple call to find out rates and telling the call center "yahoo" that I was NOT going to give him my credit card information for a... Read more

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Don't think I can cover my problems in 80 words. My lawn has gone from having one small bad patch with my old company to losing it altogether. @. They talked me into aerating the lawn , it was obvious after, they did only half the lawn . Someone called to offer another EXTRA service and I complained of the aeration job. He was very nice and had someone come out and finish the job. Lawn just as... Read more

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I hired Trugreen to apply fertilizer to my lawn. After a few treatments, the lawn didn't get any better and there continued to be weeds and brown spots. I was never home when they applied the fertilizer, so I decided to set up a video camera to see how they applied the fertilizer. To my surprise, they didn't apply any. I have posted the video on YouTube... Read more

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Im glad i read the reviews today. Trugreen has called me 7 times to set up my new account. They don't seem to know what they doing. They haven't even treated my yard 1 time and i already have problems. Several calls and giving my CC# to them 4 times I am thru with them if they cant even fill out the paper work right how can i expect them to treat my yard right Read more

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First off, I will say that this is the smarmiest company I have ever done business with. We started using them five or six years ago and for the first year or so everything was alright. Then we began having problems. We started getting more and more weeds. Also, they started leaving our back gate open letting our dogs out. We called about this several times and it continued to happen. ... Read more

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Trugreen is awful!!
1 of 4

I decided to join Trugreen because my backyard had lots of weeds and didn't look very good. However, my front lawn looked great and didn't need any treatment. The salesman assured me that he could make my backyard look green and full again and I believed him. On the first treatment they put some *** killer on and then came back the following week to apply potassium which was supposed to make... Read more

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100% FULL

They asked for 6 months to right my yard. I gave them 1 year. They didn't control the weeds. They didn't control fungus. Now my yard is dying off because they didn't do what I paid them for. They do respond when you call, say they are going to apply chemicals to correct the problem, but nothing happens. I wasted a LOT of money and now have to spend a LOT more replacing sod. They called to see why... Read more

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Finally I gave in to phone call after phone call from True Green offer me this great contract after a couple of treatments that went fine and no problem with billing, it was the third or fourth so call treatment that I got *** off here comes the rep knock on my door to let me know hes here to treat my lawn. I stayed in my house and watch as he started the job quote he did pull the hose to the... Read more

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I have caught Trugreen violate their contract twice now. First time they were to aerate my lawn. They did not, however they did leave a bill on my door knob. The second and final time the did not spray what they were contracted to spray. The contract was for 1000 square feet of trees and shrubs. They sprayed about 100 square feet if flowers and sent me a bill for the contracted application.... Read more

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