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  • Customers like
    • Men who service property2
    • Representative who listened1
    • Website1
  • Customers don't like
    • Lack of honesty16
    • Customer service14
    • Problem resolution9

  • 1 day ago
  • Landscaping and Gardening
  • North Brunswick Township, New Jersey
  • Trugreen Lawn Plan
  • 15
  • REVIEW RATING 4/5

I subscribed the service for whole year of 2014 and realized that their treatments do not work. I called them and requested cancelation for the service in the year 2015. They did not cancel even though I called them frequently. Once they cancelled they kept on sending invoices of $57 without any explanation. Not only that but still today, I am getting courtesy calls almost 2-4 times a week. I... Read more

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  • Jul 25
  • Landscaping and Gardening
  • Stratford, Connecticut
  • 22
  • REVIEW RATING 4/5

Hard to describe in a few words, but essentially the technician was great. It's the corporate office and call center representatives that are TERRIBLE. I spoke to 5 representatives, one of them at the corporate office in TN who was in customer service. He claimed he couldn't add any of the add'l $300 worth of services I was trying to add either, all he could do was cancel my account. They claim... Read more

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  • From mobile
  • Trugreen
  • Jul 24
  • by anonymous
  • #671423

Had a very exhausting unprofessional experience with TruGreen. From the field techs not keeping (their) scheduled appointments and lying about it. To the customer service complaint dept not following through on making things right with paying customers. You are better off treating your own lawn....less headaches! Add comment

  • Jul 24
  • Landscaping and Gardening
  • Tampa, Florida
  • Lawncare Service
  • 29
  • REVIEW RATING 4/5

There are so many things wrong with TruGreen Oldsmar and the company as a whole I don't know where to begin. If I could I wouldn't even give them a single star. From just after the very beginning (the "Honeymoon phase" of the first couple of days after they got me hooked) their communication has been horrendous. Even at the time you're being pitched their services by a very nice, polite and... Read more

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  • Jul 23
  • Landscaping and Gardening
  • Boca Raton, Florida
  • Maintain Green Grass
  • 45
  • REVIEW RATING 4/5

Horrible service/did not improve lawn appearance with their treatments for several months. The biggest RIPOFF was their effort to collect for treatments beyond the contract terms/they just keep coming and then bill you without any prior authorization to continue the treatments. Then if you fail to pay their bogus invoices they turn you over to a collection agency for non-payment. When I... Read more

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  • Jul 23
  • Landscaping and Gardening
  • New Port Richey, Florida
  • 42
  • REVIEW RATING 3/5

Crooks! Caught them on my surveillance system. Technician knocked on my door, walked one empty handed lap around my property then sat in his truck. Ten minutes later he emerged threw a sign in my yard and placed a bill on my door claiming to have sprayed 1.2 gallons of product. Then happily drive away. Showed management the video and they offered me a refund of that service only. Their was one... Read more

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  • Jul 22
  • Other
  • Ormond Beach, Florida
  • Trugreen Lawn Care
  • 35
  • REVIEW RATING 4/5

We hired Tru-Green in Sept. of 2014. We purchased the shrub and lawn service and paid annually. Our lawn and shrubs were deterioating so I put in a call to Tru-Green in February. The service manager asked us to give him a month to correct the issues. We have given them three months. I again called the service manager to discuss this issue. Never recieved a call back. Meanwhile, I received a bill... Read more

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  • Jul 21
  • Landscaping and Gardening
  • Ruskin, Florida
  • Trugreen Lawn Care Service
  • 44
  • REVIEW RATING 4/5

In June of 2015, i contracted with these people. Biggest mistake ever. Should be called Trubrown. A tech came out and said I should water it more. He thought I just rode in on a load of pumpkins. My water bill is over $200 a month. He said my water bill should be $400 to $450 per month. I have no idea what Planet he came from! The company rep offered me the next treatment at half price. ... Read more

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  • Jul 20
  • Landscaping and Gardening
  • Fairfax, Virginia
  • Landscaping Service
  • 43
  • REVIEW RATING 4/5

I had great grass with just a few weeds. Being a busy mom with 3 kids I decided to give in to the true green salesman who showed up at my door. That was the beginning of my problems!! In short after the 1st spraying the person forgot to take soil samples as promised. I called the salesman but he forgot to call me back as he had promised! I lost 50 percent of my turf. After several calls someone... Read more

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  • Jul 19
  • Landscaping and Gardening
  • Buford, Georgia
  • Trugreen Lawn Care
  • 22
  • REVIEW RATING 4/5

TRUGREEN Management; We did not receive notice of what treatment(s) the tech used on our lawn and if any problems were found as issues with our lawn. We've noticed several problems with our lawn and made calls to have those issues addressed. As of today these issues has not been corrected by TRUGREEN. I've also, personally, requested meetings with a TruGreen Manager and that has not happen... Read more

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