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  • Customers like
    • Men who service property2
    • Representative who listened1
    • Website1
  • Customers don't like
    • Lack of honesty16
    • Customer service15
    • Problem resolution9

  • 11 hours ago
  • Advertisements and Cons
  • Lowesville, North Carolina
  • 6

My appointment was supposed to be next Monday. I had 2 visits this Monday. The first guy told me it was my fourth installment. Well I just got it and it was my first. I told him I was expecting someone to go over my yard with me, he said he was not told this. Later in the day someone rang our doorbell. Before we could get to the door we saw a true green truck driving away. He left a statement in... Read more

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  • 23 hours ago
  • Landscaping and Gardening
  • York, Pennsylvania
  • Professional Weed Control Service
  • 6

We prepaid the vegetation *** control service for whole year and they came one time for *** service and never come back, we have to call 800 customer service number and local office multiple times and they still not here. We prepaid the vegetation *** control service for whole year and they came one time for *** service and never come back, we have to call 800 customer service number and local... Read more

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  • Jul 30
  • Other
  • Easton, Pennsylvania
  • Lawn Service
  • 44
  • REVIEW RATING 4/5

I first contacted Trugreen in July 2014 because I was getting brown spots on my lawn. Unfortunately, I was talked into a service contract and assured that my lawn would be thick and green by the end of the summer (2014) and in 2015 my lawn would be lush, green, and *** free. I was told by the service technician that the aeration and re-seed in the Fall of 2014 would take care for the brown/bare... Read more

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  • From mobile
  • Trugreen
  • Jul 30
  • by anonymous
  • #674648

I have been a Trugreen customer in Pasadena for years and have always been very happy with the service. I have the nicest lawn on my block. Thanks Trugreen. Add comment

  • Jul 27
  • Landscaping and Gardening
  • North Brunswick Township, New Jersey
  • Trugreen Lawn Plan
  • 55
  • REVIEW RATING 4/5

I subscribed the service for whole year of 2014 and realized that their treatments do not work. I called them and requested cancelation for the service in the year 2015. They did not cancel even though I called them frequently. Once they cancelled they kept on sending invoices of $57 without any explanation. Not only that but still today, I am getting courtesy calls almost 2-4 times a week. I... Read more

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  • Jul 25
  • Landscaping and Gardening
  • Stratford, Connecticut
  • Trugreen Staff
  • 39
  • REVIEW RATING 4/5

Hard to describe in a few words, but essentially the technician was great. It's the corporate office and call center representatives that are TERRIBLE. I spoke to 5 representatives, one of them at the corporate office in TN who was in customer service. He claimed he couldn't add any of the add'l $300 worth of services I was trying to add either, all he could do was cancel my account. They claim... Read more

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  • From mobile
  • Trugreen
  • Jul 24
  • by anonymous
  • #671423

Had a very exhausting unprofessional experience with TruGreen. From the field techs not keeping (their) scheduled appointments and lying about it. To the customer service complaint dept not following through on making things right with paying customers. You are better off treating your own lawn....less headaches! Add comment

  • Jul 24
  • Landscaping and Gardening
  • Tampa, Florida
  • Trugreen Lawn Care
  • 44
  • REVIEW RATING 4/5

There are so many things wrong with TruGreen Oldsmar and the company as a whole I don't know where to begin. If I could I wouldn't even give them a single star. From just after the very beginning (the "Honeymoon phase" of the first couple of days after they got me hooked) their communication has been horrendous. Even at the time you're being pitched their services by a very nice, polite and... Read more

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  • Jul 23
  • Landscaping and Gardening
  • Boca Raton, Florida
  • Trugreen Lawn Care
  • 58
  • REVIEW RATING 4/5

Horrible service/did not improve lawn appearance with their treatments for several months. The biggest RIPOFF was their effort to collect for treatments beyond the contract terms/they just keep coming and then bill you without any prior authorization to continue the treatments. Then if you fail to pay their bogus invoices they turn you over to a collection agency for non-payment. When I... Read more

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  • Jul 23
  • Landscaping and Gardening
  • New Port Richey, Florida
  • Trugreen Lawn Care
  • 65
  • REVIEW RATING 3/5

Crooks! Caught them on my surveillance system. Technician knocked on my door, walked one empty handed lap around my property then sat in his truck. Ten minutes later he emerged threw a sign in my yard and placed a bill on my door claiming to have sprayed 1.2 gallons of product. Then happily drive away. Showed management the video and they offered me a refund of that service only. Their was one... Read more

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